Business Development Customer Service

Bradley Salisbury

**************@*****.***

Mobile: 616-***-****

Grand Rapids, MI

https://www.linkedin.com/in/bradley-salisbury/

Sales and Business Development Professional

Professional Summary

Over 20 years of experience in Medical, Manufacturing, Telematics, Professional Services, Technology and Capital Equipment Sales and Business Development. Held responsibility for C-Level prospecting, building relationships and closing new accounts by continuously growing the sales pipeline and proactively developing outbound and inbound leads, and generating appointments.

Extensive expertise in making a direct impact on the organizations continued success utilizing a wide variety of different tactics and channels to optimize company’s sales processes and creating sales plans. Experienced at onboarding new clients, training customer staff, and handling customer service issues when they arose along with negotiating renewals and upgrades for current clients.

In-depth knowledge of a variety of CRM software to record all contacts and interactions with customers along with keeping management informed of progress against plan. In addition, provided sales training for new hires and performing thorough and effective competitor research on new products, pricing, and sales strategies obtained during the sales process and lead generation. A good communicator with natural leadership skills and always customer oriented and focused. In addition, earned a Bachelor of Business Administration, Sales, Marketing and Business Management from Davenport University.

Key Sales and Business Development Skills

●Medical, Manufacturing, Telematics. Professional Services and Capital Equipment Sales

●Strong Relationship Building

●Sales Training and Mentorship

●New Business Development

●Territory Management

●Full Sales Cycle from Prospecting to Closing

●Proposal Writing and Sales Presentations

Pro Services, Inc.

Business Development Executive – FMT Division 02/2024 –12/2024

Pro Services Inc. is a multi-skilled trades contractor that provides contract mechanical services, skilled labor, and training solutions to industrial, /commercial, and residential customers alike.

Prospected and built relationships with medium to large companies via phone, email, and in person. Utilizing a consultative approach, I provide solutions to clients that enable them to reduce downtime and maintenance costs while improving reliability.

Key Accomplishments and Achievements

Successfully sold first direct hire agreement while opening a new market area

Added 15 new opportunities worth 6 million dollars to pipeline and on track to exceed annual quota

J. J. Keller & Associates, Inc.

Account Executive – National Accounts Midwest 02/2023 – 9/2023

J.J. Keller & Associates, Inc. is the nation’s leading provider of regulatory, safety and compliance solutions. Over 90% of the Fortune 1000 companies rely on our expert insights to create safe work environments and simplify compliance.

Prospected and built relationships with national recognized companies via phone, email, and in person. Utilizing a consultative approach, I was able to create solutions that enabled them to reduce risk, minimize fines and litigation, protect them from regulatory audits, and comply with federal and state regulations.

Key Accomplishments and Achievements

Closed 50k dollar deal 1st month out of training

Added 5 new opportunities worth 1 million dollars to pipeline and on track to exceed annual quota

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Mixer & Plant Parts Mfg. 10/2022 – 01/2023

Concrete Plant Sales

Mixer & Plant Parts Mfg. is a family owned and operated business serving the ready mix concrete and heavy trucking industries for over 65 years

As a Concrete Plant Sales Representative I prospected to C-Level, Plant Managers, and Directors of Maintenance. Presented cement batch plants, dust control systems, and material handling systems. Primary clients were Ready Mix Cement suppliers along with Precast Cement manufactures.

Key Accomplishments and Achievements

Added 14 new opportunities worth 3 million dollars to pipeline

On track to exceed annual quota

Nolan Transportation Group (NTG) 1/2022 – 8/2022

Carrier Sales Representative

NTG provides third-part logistical services for over 7,000 customers across the U.S. Canada, and Mexico. NTG carrier base consists of over 30,000 independent transportation/trucking companies that aid in facilitating the movement of our customer’s product.

As a Carrier Sales Representative I was responsible for building relationships with carriers via phone and email. Developed and increased the revenue by matching carriers needs with available loads and upcoming network projects. Managed and monitored to assure best practices were maintained. Networked with brokers and carriers to secure future customers/freight.

Key Accomplishments and Achievements

Gained 5 carriers work 400k dollars of annual revenue

On track to exceed annual quota

Independent Sales Agent

Grand Rapids, MI 9/2020 – 12/21

Assist individuals and companies to help reduce liabilities, costs, and prepare for their future with the use of financial/insurance products. Sell Property and Casualty Insurance to commercial client’s/business owners. Prospecting included cold calling, utilizing CRM’s to track prospect activities, scheduled initial meetings, gathered competitive data, and created proposals utilizing multiple insurance companies. In addition, scheduled enrollment meetings with company’s employees consisting of needs analysis and recommendations on proper coverage for everyone’s needs. Average premiums exceeded $30K per month.

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DeltaTrak, Midwest and Northern East Coast

Regional Sales Manager – Grand Rapid, MI 8/2019 - 6/2020

DeltaTrak is a manufacturer and distributor of temperature monitoring equipment with products that included temperature and humidity loggers, in-transit temperature recorders, thermometers, and software to manage data.

As the Regional Sales Manager for the Midwest and Northeast, prospected to C-Level, Directors of Quality Control, and Directors of Transportation. Presented Cold Chain Solutions and Temperature Monitoring devices to food processors with products ranging in value from $5 to $1K. Average client spent $5K annually with larger clients spending $100K. Primary clients were manufacturers and processors of meat, cheese, and dairy products. Contact points were quality control, operations managers, warehouse managers, transportation managers, and purchasing departments in companies that included Tyson, Cargill, Sanderson Farms, and Jennie-O.

Responsible for prospecting and building new accounts via phone, email, and in person. Developed and increased sales with current accounts introducing new product and special orders. Worked alongside sales staff to coordinate and manage repeat orders. Negotiated pricing discounts for volume and annual commitments along with attending trade shows and networking to grow business.

Key Accomplishments and Achievements

●Grew National Key Accounts by 20% and Territory Sales 5% over 2019 during Covid-19

●Achieved 20 to 60 touches per day, depending on in person or phone

●Quota was $1.4M per year with a focus of 20% to 40% growth every year outpacing plan

SpartanNash,

General Warehouseman - Byron Center, MI 4/2018 – 6/2019

Inside warehouse position was manual labor selecting products off from the shelves and transferred to pallets for outbound deliveries to the stores. This position gave me the opportunity to focus on regaining a lot of my core strength and mobility that was due to car accident. Was able to work from general labor to a posted position.

AlterG Inc.

Regional Account Manager (Michigan, N. Indiana, and N. Ohio) 3/2016 - 10/2017

AlterG is a manufacturer of a medical device that utilized differential air pressure to unweight patients while using a treadmill.

The AlterG enables patients and athletes to move unrestricted and pain free while restoring and building muscle strength, range of motion, balance, function, and fitness.

Prospected and built relationships with C-suite level physicians, and medical clinicians selling capital equipment to physical therapists, skilled nursing professionals, and hospitals. Responsible for researching and qualifying prospects, provided consultation on ROI improvements along with providing training to the therapists and helping establish best practices while providing treatment.

Key Accomplishments and Achievements

●Increased territory from $340K to $440K in 2016 and $600K in 2017

●Participated in new product launches and grew client base by 30%

●20 to 40 touches per day

●2016 was at quota and 2017 was 30% above quota

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Heartland Payment Systems

Senior Product Advisor, Grand Rapids MI 9/2015 – 3/2016

Heartland, part of Global Payments Inc. (NYSE: GPN), is one of the largest payment processors in the United States, delivering credit/debit/prepaid card processing and security technology through Heartland SecureTM and its comprehensive Heartland breach warranty. Heartland also offers point of sale, mobile commerce, e-Commerce, marketing, payroll solutions and related business solutions and services to more than 400,000 business and educational locations nationwide.

As the Senior Product Advisor, worked for the payroll and human resource team providing services to clients that had 1 to 500 employees with a focus on educating accounting professionals and insurance agents on Heartland Payroll and Human Resource Software. Responsible for prospecting via in person cold calls, telemarketing, and networking to schedule appointments through qualifying clients and presenting the proper solution.

Teletrac Inc.

Senior Account Executive – Grand Rapids, MI 2/2009 - 6/2015

Teletrac Navman is a leading SaaS provider leveraging location-based technology and services for managing mobile assets. They provide a way to locate vehicles, track routes taken, perform two-way messaging with the driver, and electronic logbooks for the DOT requirements.

Responsible for C-level prospecting for new business via the phone, responding to web leads in a timely manner, entering and tracking activity in the CRM, training customer staff, and handling customer service issues when they arose along with negotiating renewals and upgrades for current clients. Mentored new hires for the first 90 days with a structured training program to ensure their successful onboarding into the company. In addition, worked with inside staff to coordinate customer implementation, project management, and customer service.

Key Accomplishments and Achievements

●Achieved Elite Chairman’s Club Status in 2011 and 2012, achieving above 125% of quota

●Increased territory 44% in 2010 and 78% in 2011

One Communications

Sales Consultant - Grand Rapids, MI 11/2007 - 1/2009

One Communications is the largest privately held regional provider of telecommunications services in the United States. With approximately 2,000 employees and nearly $800M in annual revenue, the company serves 160,000 small and mid-sized business customers in 18 states across the Northeast, Mid-Atlantic and Upper Midwest.

Sold data and telecommunication services to small and medium size businesses. Responsible for the full sales cycle from prospecting to close. Presented data and telecommunication services to all size businesses. Consistently met or exceeded quota through effective prospecting and networking,

ADP, Inc.

Sales Consultant Grand Rapids MI 10/2005 - 8/2007

ADP provides a full spectrum of services to assist clients with the management of their employees.

Involved with calling on clients with 50 to 250 employees focusing on payroll and human resource solutions implementing strategic marketing campaigns to qualify prospects and gain appointments to present the full line of ADP Solutions. Built close business relationships and network partners with 4 out of the 10 largest health insurance brokers in the state allowing clients access to the company’s online enrollment software for benefits which also would grow the client base of ADP.

Key Accomplishments and Achievements

●Increased client base 20%

●Achieved “Most Sales and Highest Client Satisfaction”

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Paychex Inc

Sales Consultant – Novi, MI 2/2003 – 10/2005

Paychex provides a full spectrum of services to assist managing employees. Focused on clients with 1 to 50 employees providing payroll services.

Led a set territory and focused on growing the client base by prospecting in person, networking with accounting firms, networking with banks, along with utilizing BNI to get referrals. Responsible for scheduling appointments, presenting the solution, and gathering the information to process the payroll. During my tenure, I increased the client base by 30% and consistently achieved quota.

NTP Distribution

Sales Consultant – Michigan Territory 2/1999 – 10/2002

NTP Distribution was a national wholesale distributor of recreational vehicle parts and accessories.

Responsible for growing the State of Michigan by focusing on RV dealers and service centers. Worked with parts managers, service managers and finance managers to both grow the business with NTP but also assist them in growing their parts sales.

Performed consistent sales calls and follow up to establish rapport with 100+ dealers in Michigan. Coordinated and worked with other departments within NTP to manage customer service issues and concerns. Developed sales forecasts and doubled sales over a 3-year period.

Education & Training

Davenport University

Bachelor of Business Administration, Sales, Marketing and Business Management

Grand Rapids, MI

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