Customer Service Center Representative

******.******.******@*****.*** 1-708-***-**** Oak Park, Illinois 60304

PROFESSIONAL SUMMARY

Dynamic Contact Center Representative with Access Community Health Network, recognized for enhancing first call resolution rates through expert complaint resolution and customer service optimization. Proficient in CRM software and fluent in Spanish, I excel in delivering tailored solutions while managing workloads effectively and fostering positive customer relationships.

WORK HISTORY

Contact Center Representative. Chicago, IL

Access Community Health Network 01/2024 - Current Contact Center Representative. Barquisimeto

TuCalzado.com 09/2020 - 11/2022

Manager . Barquisimeto

MRW 04/2014 - 08/2019

SKILLS

EDUCATION

University Fermin Toro

Barquisimeto

08/2022

Bachelor of Communication

Studies: General Studies

LANGUAGES

Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.

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Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.

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Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.

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Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

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● Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures.

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Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.

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Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.

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Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.

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Managed high call volume while remaining focused on delivering excellent customer experiences.

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Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.

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Managed and motivated employees to be productive and engaged in work.

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● Complaint resolution

● Technical support

● Fluent in Spanish

● Workload management

● CRM software

● Call handling

● Customer service

Verbal and written

communication

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● Data entry

● Customer service optimization

● Gathering information

● Sell Processing

Hector Alcala

Spanish

Native or Bilingual

English

Full Professional

● Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.

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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Developed and maintained relationships with customers and suppliers through account development.

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Established team priorities, maintained schedules and monitored performance.

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