Customer Solutions Project Management

Theresa Austin

Open

**** ***** **** ****, *********, US, 37184

615-***-****

***********@******.***

Results-oriented Customer Solutions Manager with extensive expertise in spearheading cross- functional teams to elevate client satisfaction and streamline operations across North America. Proficient in forging strategic partnerships and spearheading community outreach efforts, utilizing robust project management and analytical skills to enhance process efficiencies. Dedicated to nurturing a collaborative work environment and propelling innovation. Employment history

Customer Solutions

Manager, Taylor Farms

Tennessee, 2022 - Jan

2025

Smyrna, TN

Purchasing

Procurement Buyer,

Taylor Farms

Tennessee, 2004 - 2005

Smyrna, TN

Quality Assurance

Supervisor, Taylor

Farms Tennessee, 1996 -

2004

Smyrna, TN

Education

Middle Tennessee State

University, Murfreesboro, Feb

2006 - 2025

Bachelor of Science in Integrated Studies -

Focus in Applied Leadership

Graduated Cum Laude

References

Charlie Duffey

Jon Matthews

Tracey Cantrell

Lynn Irvin

Additional information

Community

Involvement

Active participation in Rotary International, YMCA, Second Harvest Food Bank. Involved in leadership committees, fundraising, and event planning to support the local community Led solution-focused teams, boosting service quality in TN and KY Managed key accounts like Walmart, McDonald's, ensuring smooth operations Implemented data-driven enhancements, optimizing team procedures Streamlined procurement of raw produce, aligning with production needs Established robust supplier relationships, securing quality products at competitive prices Optimized inventory levels to match production demands, reducing waste Leveraged data analysis for informed purchasing decisions Fostered inter-departmental collaboration, aligning procurement with operational needs Managed product quality and safety, ensuring high standards Streamlined food safety protocols, enhancing operational efficiency Conducted staff training on food safety, boosting allergen management skills Implemented quality control processes, improving product standards Bridged gaps between teams, fostering cross-functional collaboration Taylor Farms Tennessee

*******@***********.***, +1-615-***-****

Taylor Farms Tennessee

*********@***********.***, +1-615-***-****

Taylor Farms Tennessee

*********@***********.***, +1-615-***-****

Taylor Farms Tennessee

******@***********.***, +1-615-***-****

Custom section

Certificates

Middle Tennesse State

University

Leading Teams Certificate

Leading People Certificate

Leadership Theories and Practices

Skills

Stakeholder Engagement Supply Chain Management Regulatory Compliance SAP Software Strategic Planning Problem Solving Adaptability Innovative Thinking Customer Solutions Conflict Resolution Team Leadership Project Management

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