Home Care Customer Service
Resume:
ISABEL
JEAN ADON
************@*****.***
Pompano Beach, FL 33069
Bold Profile
Dynamic and detail-oriented On Call Coordinator at Marquis Home Care with proven expertise in client coordination and strong organizational skills. Adept at enhancing caregiver-client relationships and ensuring seamless service delivery. Recognized for effective communication and multitasking abilities, consistently achieving high client satisfaction levels through proactive follow-ups and problem resolution. PROFESSIONAL SUMMARY
SKILLS
• Strong organization
• Policy enforcement
• Software knowledge
• Facility management
• Attention to detail
• Multitasking and organization
• Clear communication
• Team collaboration
• Adaptability and flexibility
Verbal and written
communication
•
• Decision-making
• Relationship building
• Patient scheduling
• Patient registration
• Insurance verification
Scheduling and calendar
management
•
• Client coordination
• Report writing
• Schedule coordination
Liceo Juan Pablo Duarte
Dominican Republic • 07/2016
EDUCATION
Marquis Home Care - On Call Coordinator
As an on call coordinator, for marquis home care agency I used to called all the caregiver (HHA) (PCA)
And solve their problem, called the client and verify if everything is fine, called all patient and verify if the caregiver arrived, clock in and clock out for the HHA that's doesn't know how to do it, Assigned all caregiver for Obra and OSHA orientation, send timesheet and make sure that's all caregiver gets paid, I make sure that's all cases are assigned and covered.
Amazing Home Care - Patient Coordinator
New York • 04/2021 - 02/2023
Monitored, mediated, and logged both client and employee activities. Entered and maintained accurate client billing and employee payroll records.
Provided first line of communication.
Maintained communications between the agency and the contracts. Effectively handled inbound/outbound client caregivers calls. Look for replacement when aides called out
Answered and maintained heavy call volumes.
Teleperformance - Sales Representative
Dominican Republic • 12/2021 - 02/2022
I used to work for cricket as a sale representative WORK HISTORY
Conducted routine follow-ups with clients to assess satisfaction levels, gather feedback, and make necessary adjustments as needed.
•
Generated additional sales opportunities with upselling and cross- selling techniques.
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Increased sales revenue by identifying and targeting high-potential accounts.
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Expanded customer base through cold calling, networking, and relationship building.
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Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
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Advensus - Customer Service Representative
Dominican Republic • 12/2016 - 02/2020
As a customer service I receive all the called
And resolve all customer matter, maintain all volume caller, do troubleshooting when it's comes to solve any problems. Alorica - Customer Service Representative
Dominican Republic • 12/2016 - 02/2020
I'm a call center representative agent I have experienced working and provide customer service.
Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
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Utilized CRM software to manage client information, track leads, and monitor sales progress.
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English
Professional Working
Spanish
Native or Bilingual
Creole
Native or Bilingual
LANGUAGES
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