Systems Engineer Team Lead

Summary

Prepared the requirement documents through the inputs from the client and wrote user stories.

Subject matter Expert SME Retail Management, have intense knowledge on ERP systems and so, participated in discussions and documented the business changes taking place in the business along with the impact.

Explained the business changes to the team and supported the deployment and post-deployment activities. Also proposed new ideas for business related changes.

Worked as a Team lead and performed activities like roaster preparation, shift management, preparation of weekly and monthly reports to the client.

Incident management- performed Ticketing and SLA management – L1 and L2 support, reporting, and analysis using JIRA, and ServiceNow

Built, scheduled, and monitored batch jobs using Citrix AS400- jobTrac – mainframe and UC4 – JavaScript. Doing basic fixed like writing basic queries in DB.

Migrated the team and worked in the BCP location whenever required. Helped in kick-start, closure and resuming and ensured robustness.

Performed Mobile application testing using cloud.

Got basic training on WebLogic administrator using HTML and Websphere to create websites using JSPs and understand the basic of website.

Have basic idea about Networking and its concepts.

Teacher for 3 years old kids for preschool education at “ The Goddard School.

Free Lancer tutor for under – privileged kids in India.

Teacher- Tamil language at Marietta Tamil school for 3 year old kids.

Technical Skills

Domain

Retail, Airlines

Job scheduling, monitoring and support

Jobtrac - Mainframe, UC4 - Javascript, Service request system, ServiceNow, Tivoli

Testing

Manual

ALMS, JIRA

Mobile

Seetest Automation

WCAG

NVDA, CSS& HTML validator

Application Server

Oracle WebLogic Server 11g (10.3.6)

Platform

eclipse

Microsoft office Suite:

Word, PowerPoint, Excel

Education

Bachelor of Technology (B.Tech)- Electronics and communication Engineering, SRM University, India (CGPA:8.095)

Certifications

ITIL foundation certification

Retail Management

PSM1 Scrum Master

ISTQB foundation level

Airlines Domain certification

Project Summary

Project

Woolworths, an Australian retail company

Role

Application support Engineer- Analyst

Duration

July 2013 – September 2017

Responsibilities:

●Proposed project improvements idea proposed there was a cost saving of 25% costs for the customer.

●Supporting planning, execution and post -deployment activities for any business changes. Advising on precautions, impact, recovery and fall back plans with proper teams and engagement chart to execute the same on ERP systems.

●I have trained 19 associates together to form a new team at the scope improvement of the project.

●At an emergency situation, I have handled the entire shift as a single person in the absence of any other shift member in the place of 4 associates and was awarded "The star of the month".

●Training and encouraging the group members to have the documentations updated till date and meeting the standards.

●Have worked on backup locations as a measure of disaster recovery management team and ensured that the system is still robust, up and running.

●SLA compliance management, reporting analysis of the same, weekly and monthly

●Shift schedule processing

●Reporting like governance, weekly and monthly reporting to the customer.

●Management of SLA to ensure that the team does not miss out any tickets

●Taking responsibility of the missed SLA and its root cause analysis

●Analysis of the rising major issue and the resolution process of the same

●Documentation of the errors to ensure the entire team is enlightened upon the happening to prevent them.

●Primary front-end monitoring and sanity testing the six websites related to the company and reporting issues.

●Reporting issues using the parameters like page traffic, website errors, etc to ensure that the website is up and running all the time and raising issues for the same.

●Reporting UI issues and tracking them with SRS tool and ServiceNow.

●Monitoring and scheduling of job using Mainframe Z/OS AS400 Citrix Jobtrac and UC4.

●Command center operations support team - L1 and L2 production support team.

●Raising issues, documentation, management and reporting through SRS tool.

●Creating and building jobs using Mainframe and JavaScript.

●Maintenance activities on the Mainframe environment like Initial program loading.

●Maintaining inventory, replenishing goods, placing orders, billing, account maintenance, making backend changes, stocking – all through SQL queries and processing them through jobs. Processing creating, running and maintenance of the SAP processes through jobs.

●Preparation of approved consolidated document for the tools, procedures and instructions for all the activities performed in the team.

●Transferring tickets based on the priority and seriousness after analysis of the basic root cause and preliminary resolution measures.

●Fixing and restarting the job to ensure the schedule meeting the SLA standards.

●Processing call and mail support, escalation and followup of the issues through calls on Avaya and mails. Monitoring of the systems through manual testing, ticketing system, monitoring tools, and alerting systems. Configuring and setting alerts in the system.

Project

:

Lufthansa Airlines - Airlines company in Frankfort, Germany.

Role

:

Mobile application support

Duration

:

July 2012- July 2013

Responsibilities:

●Monitor the website from end to end, raise tickets for any issues that arise.

●Perform basic investigation of the UI with HTML validator.

●Also check the agent website for any issues.

●Used JIRA for Bug tracking in Production environment.

●Track and form a report of all the tickets raised and the resolution progress on daily, weekly and monthly basis.

●Alert the required team for fixing of the issue depending on the priority.

●Follow-up on on the closure of the tickets and to know in detail on the cause, fix and prevention of the same.

●Suggestions on improvement of the look and features to promote business.

●Getting the requirements from the team to transform into changes and performing the monitoring during and after change.

●Support pre & post activities of the changes and support any planning for issues and fallback.

Role

:

Tutoring

Duration

:

June 2022 - Now

Company

Free Lancer

Responsibilities:

Teach Tamil language in Marietta Tamil school for kids of 4 years since year - 2023.

Teaching chemistry and Math for under-privileged kids online from India. Ensured that they passed and secured good score in high school education.

Worked on improving the kids hand writing, grammar and spoken English for whose

primary education was not English.

Improved the reading for group of students using phonics for grade 1 and grade 2 kids.

Taught easy math tips for addition and multiplication.

Trained kids on some of the skills like crafts, sewing, tattooing, pot painting and several other fun stuff.

Company

The Goddard School

Role

:

Assistant Teacher

Duration

:

Mar 2024 – Sep 2024

Responsibilities:

Teach kids on basics like – alphabets, numbers, shapes and colors.

Enhance kids with basic fine motor skills – ball, rotating objects, spinning, using blocks and tiles to construct, sensory skills with small experiments to see, feel, hear different sounds, etc.

Work on how to express emotions to the peers and in different states of mind. Working building their self and self confidence.

Making the kids learn small games and introduce the basic sports – basketball, soccer, etc.

Showing and making them to small crafts to increase creativity.

Teaching yoga and small exercises to the kids.

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