Customer Service Support,Team Lead, De-escalation, billing,payroll
Resume:
WORK EXPERIENCE
Customer Service/Billing Invoicing/Payments
Dream One Vacations - Remote
May 2019 to Present
Answer calls to service sales bookings for cruise vacations. Process payments, send invoices, call guests to remind of final payments that are due, processing any changes on cruises for guests with cruise lines. CSR/Marketing Agent
Oasis Marketing Solutions - Remote
September 2016 to May 2019
This company does many different campaigns from Angis's list CSR agents to political survey's and also for Jackson Hewitt Tax services. It is a work from home position that pays an hourly wage. Office Support/Accounting Clerk
Garcia & Cuadra P.A - Brandon, FL
February 2014 to July 2014
I went out on my own for a few years self employed and came back to this employer as we had a great repoire the first time around. My duties are assisting Mr. Garcia in all the needs to run an accounting and tax firm, along with the Marketing to bring in more clients.
Marketing Representative
Garcia and Cuadra P.A, Garcia and Cuadra P.A
October 2009 to August 2010
Garcia and Cuadra P.A. Tampa, FL Accounting and Auditing Services This was a work from home position. I went into the office once a week for meetings with Mr.Garcia to give updates of what was accomplished that week. I made calls to perspective clients off supplied leads and also some cold MELANIE
CULBERTSON
CSR/Marketing Agent - Oasis Marketing Solutions
Catawba, NC
**********@*****.***
To work for a firm where I will have an opportunity to grow and use my skills I have been fortunate enough to acquire over the years. Am Looking for a work from home position only at this time. Authorized to work in the US for any employer
calling.We called residential and B2B. I did all the paper work to keep Mr. Garcia updated through emails and phone conference. Customer Service, Data Entry, a lot of computer communication., Placement Coordinator
Florida Bartenders Association, Florida Bartenders Association - Tampa, FL February 2009 to May 2009
Florida Bartenders Association Tampa, FL Staffing/Employment Agencies My position consists of talking b2b to employers about their hiring status, and finding our companies current members stable employment in the food and Beverage industry.Job duties also include heavy data entry, customer service, word documents and entering members in our ACT by sage program. We also ran a 2 week training class which I was in charge of to train inexperienced clients that were interested in starting a Bartender Career. internet searching, customer service skills, clerical,
Appointment Setter
World Class Heating and Air Conditioning - Clearwater, FL July 2008 to December 2008
World Class Heating and Air Conditioning Clearwater, FL Energy and Utilities Company was not operating legally compared to the wage and labor laws. Setting Appts. For air conditioning Customer Service, Appt Setting
MCE Tampa, FL Travel, Transportation and Tourism I June 2007 to June 2008
June 2007 - June 2008 MCE Tampa, FL Travel, Transportation and Tourism I started my own home business setting appts. for travel clubs.Calling off my personal lead sheets and setting appts for people to sit through a 60-90 minute presentation, In return for sitting through the presentation they would receive a vacation. Lead Office Manager
s carpet Mart, s carpet Mart
Feb '03 - Apr '07 (4 Years, 2 Months)
Lead Office Manager
Mart Clearwater
February 2003 to April 2007
Bob;s carpet Mart Clearwater, FL Retail Invoicing of new sales orders, payroll for salespeople and installers, and trained new employees, lead person in data entry office for 17 retail carpet stores.
Financial Aid Officer
Concorde Career Institute, Concorde Career Institute February 2002 to January 2003
Concorde Career Institute Tampa Misc. tasks for Business Office, Financial Aid office, Placement and Administration Dept. duty details payroll helping students acquire financial Aid assistance logging payments.Too much to list very multi task position. Started out as Administrative Asst. Was promoted to Financial Aid Dept. Stayed in the Financial Aid Office for about 1 year. Office Manager
Clearwater, Clearwater
April 1992 to March 1997
Bobs Carpet Mart Clearwater Collection for Accounts Receivables, Accounts Payable, ADP Payroll, General Ledger on Excel And Accounting on Peachtree Software, Data Entry, Invoicing, Cash Handling, And customer relations.
Warehouse/Shipping and Receiving Clerk
Molex, Molex
June 1989 to May 1992
Molex, ETC.Inc Pinellas Park Shipping/Receiving,
Invoicing, Purchasing, Heavy Data Entry, Order Pulling, Inventory Control, and Some Lotus and Word perfect. Mutuel Clerk
Tampa Bay Downs
November 1981 to April 1987
Mutuel Clerk November 1981 - April 1987 Tampa Bay Downs Oldsmar Took money for horse betting tickets in excess of
$20.000 a day.Was short twice in my years there due to scams counterfeit bills. Dealing with customers on a face to face basis.
EDUCATION
High school or equivalent in ALl required subjects and 2 years of Spanish Leto High School - Tampa, FL
August 1978 to June 1980
SKILLS
Accounting (10+ years)
Data Entry (10+ years)
Invoicing (10+ years)
Office Manager (10+ years)
payroll (10+ years)
Customer Service
CSR
Call Center
Customer Care
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LINKS
http://Beyond.com
ASSESSMENTS
CRM Skills with Salesforce — Completed
March 2019
Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes. Full results: https://share.indeedassessments.com/share_to_profile/ 1b7161e9394c9d68385b6ce2a556f3a6eed53dc074545cb7
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ bf4eea3f9f151fa9175de81943d2f27aeed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
Skills
Data Entry
(Expert)
Invoicing
(Expert)
Office Manager
(Advanced) 8 to 9 Years
In my office management positions I hired and trained office managers for 17 retail carpet stores and trained them. From bookkeeping to payroll with the ADP payroll system. Payroll
(Advanced) 9 to 10 Year
Accounting
(Advanced) 8 to 9 Years
CSR
(Novice) 6 to 7 Years
I have 8 years Telemarketing and CSR experience with various types of product bases and services. About Me
I have been very fortunate in my years as to have learned many different job skills. I am a good team player and get along well with others. Not afraid of change or learning new things as we can never have too much knowledge in my opinion. Social Media & Personal Websites
LinkedIn: (http://www.linkedin.com/pub/melanie-culbertson/28/645/20b/)
Contact this candidate