Virtual Executive Assistant

Proactive and polished Executive Assistant and Operations Specialist with 10+ years supporting C-level leaders across marketing, tech, legal, and startup sectors. Known for anticipating needs, protecting executive time, and keeping fast- moving teams organized and aligned. Skilled in calendar and inbox management, cross-functional project oversight, event planning, and fostering strong team culture—especially in remote, high-growth environments. Trusted with confidential information and relied on for a calm, solution-oriented presence in complex situations. ACCOMPLISHMENTS:

Executive Support: Seamlessly managed calendars, travel, and inboxes for multiple executives across time zones; prepared briefing docs and client-facing materials; planned events, offsites, and team activities.

Operational Transformation: Spearheaded internal process overhauls and CRM implementations, increasing client engagement by 300% and reducing executive workload friction.

Project & Event Coordination: Oversaw executive priorities, vendor relationships, and large-scale initiatives; managed project plans, events, and logistics with precision and discretion. CORE COMPETENCIES

Executive Calendar Management Event & Offsite Planning Project Coordination Team Culture & Engagement Cross-Functional Collaboration Operational Efficiency Google Suite & Remote Tools Confidentiality & Discretion Stakeholder Communications PROFESSIONAL EXPERIENCE

JM CREATIVE MEMPHIS, TN 2015—PRESENT

Owner/Founder Executive Assistant & Business Operations Consultant Freelance Consulting / Startups, Media, Tech

Creative Services / Consulting

• Provided high-level virtual executive support to CEOs and senior leaders, managing complex calendars, scheduling across time zones, coordinating travel, and preparing meeting agendas and presentation decks.

• Oversaw personal and professional logistics, including inbox triage, event planning, vendor management, and expense reporting with an emphasis on discretion and confidentiality.

• Collaborated across internal departments and external stakeholders to track deliverables, manage projects, and maintain momentum on key initiatives.

• Led CRM implementation and team training for startups; developed SOPs and streamlined processes for client success and internal alignment.

• Delivered customer service consulting and training, helping clients enhance communication, empathy, and responsiveness.

• Supported brand operations and business development strategy for small to mid-sized organizations, balancing creativity with structure and execution.

ROFESSIONAL EXPERIENCE - CONTINUED

Jacqueline Masen

Atlanta, GA Remote 901-***-**** *******.*****@*****.*** linkedin.com/in/jmasen BIOENERGY DEVCO (BDC) ANNAPOLIS, MD REMOTE MAY 2023—FEBRUARY 2024 Community Impact Manager

Renewable Energy / Commercial Construction Services – laid off due to budget constraints

• Collaborated with VP of Marketing and CEO to strategically plan and manage community outreach programs and events, ensuring alignment with BDC's goals and values.

• Developed and facilitated comprehensive communication strategies to foster positive relationships and build a robust network between BDC and the community.

• Served as the primary liaison, proactively responding to inquiries, concerns, and feedback from community stakeholders.

• Organized and executed project events and activities, ensuring seamless implementation and community engagement.

• Coordinated with the VP of Government Relations to align outreach programs with local policies and regulations for commercial properties.

• Conducted in-depth research on communities and educated them on BDC and the environmental benefits of Anaerobic Digestion.

• Facilitated communication and collaboration with Commercial, E&C, and Development departments to ensure cohesive and successful outreach activities.

BILDSY MEMPHIS, TN HYBRID JUNE 2022—MAY 2023 Business Operations Manager & Assistant to CEO

Construction / Home Improvement SaaS - Contract

• Provided high-level executive support to the CEO, including calendar management, inbox oversight, internal priority tracking, and confidential scheduling across business and personal domains.

• Led operations across HR, payroll, vendor relations, customer service, and employee training; streamlined workflows to reduce friction and align departments.

• Orchestrated travel arrangements, catering, team events, and executive briefings; ensured seamless coordination of offsites, contractor meetings, and stakeholder engagements.

• Supervised marketing campaigns and sales initiatives, resulting in a 30% increase in sales.

• Managed productivity tools, led onboarding for project management software, and created internal documentation for SOPs and team processes.

CAREER BREAK MEMPHIS, TN REMOTE AUGUST 2021—JUNE 2022 Full-time student Advocacy Work

Personal and Professional Development

• Enrolled full-time in a bachelor’s program in Criminal Justice, focusing on enhancing knowledge of legal systems and social justice issues.

• Founded a non-profit organization dedicated to advocating for victims of abuses within the Troubled Teen Industry.

• Launched a separate podcast initiative aimed at raising awareness and providing advocacy for issues within the Troubled Teen Industry.

THE VANGUARD FIRM BURBANK, CA REMOTE-CONTRACT MARCH 2020—AUGUST 2021 Operations Administrator and Case Manager

Legal Services / Consulting – Contract

• Supported founder and legal team by managing complex calendars, confidential client communications, and legal case logistics.

• Handled onboarding and scheduling for staff; served as point-of-contact for internal operations and project coordination.

• Partnered with leadership to refine internal systems and create training guides, improving day-to-day efficiency across teams.

• Conducted legal and regulatory research, mentored junior team members, and maintained sensitive documentation with care and accuracy.

LOST AND FOUND JOBS WASHINGTON, DC REMOTE JANUARY 2020—AUGUST 2020 Executive Coordinator

Cybersecurity Recruiting / SaaS – Closed due to COVID

• Designed and implemented the organizational structure for an early-stage cybersecurity recruiting SaaS startup, ensuring a solid foundation for future growth.

• Developed sustainable operational processes, managing day-to-day activities and sales workflows to enhance efficiency and productivity.

• Spearheaded the marketing and sales strategy, which drove company growth and set a benchmark for future initiatives, successfully executing campaigns and initiatives.

• Oversaw the development and launch of an extensive job search website, managing tasks such as content review and refinement to guarantee attention to detail throughout the process.

• Provided training and support to new employees to ensure they could efficiently execute company initiatives.

• Established agendas and managed logistics for meetings and events across multiple time zones, ensuring seamless coordination and execution.

FANBANK/PLINK MEMPHIS, TN REMOTE- CONTRACT JUNE 2018— JULY 2019 Operations and Customer Service Specialist

Customer Success / Technology Services - Contract

• Partnered with the executive team to create and implement customer success strategies, reducing churn by 40%.

• Owned and managed onboarding projects, overseeing all operational responsibilities and team activities to ensure seamless integration.

• Offered expert guidance on product timelines and migration, addressing customer questions precisely and clearly. RESILIENCE ALLIANCE DECATUR, GA APRIL 2010—JUNE 2018 Executive Assistant/Operations, Marketing and Customer Service Director Training and Development / Marketing Services

• Managed executive calendars, coordinated team and client meetings, and facilitated internal communications with a high degree of professionalism and discretion.

• Planned and executed conferences, trade shows, and client events, overseeing logistics, materials, and vendor relationships to ensure smooth delivery.

• Sourced and implemented a secure CRM platform; maintained confidential data while supporting global training initiatives for C-level clients.

• Collaborated with leadership to develop marketing strategies, manage budgets, and increase customer retention by up to 40%.

ADDITIONAL EXPERIENCE

CONFIDENTIAL MENTAL HEALTH LIVING FACILITY PHOENIX, AZ Facility Operations and Administration Drug and Alcohol Abuse Counselor Inpatient Mental Health Services

GENERAL CONTRACTOR/PROJECT MANAGER BILDSY, MEMPHIS, TN Project management and subcontractor supervision

Construction Services

THE BORGEN PROJECT

Political Affairs Internship

Non-Profit / Political Affairs

EDUCATION & CERTIFICATIONS & PROFESSIONAL AFFILIATIONS Pursuing Bachelor of Science in Paralegal Studies/Forensic Psychology Bryant & Stratton College Business Foundations Certificate The Wharton School via Coursera Certificate in Digital Marketing Emory University Coursework in Communications Florida State University Limited Residential Contractor License December 2022 TECHNOLOGY PROFICIENCY

Operating Systems: Windows and Mac Operating Systems CMS: Wordpress Wix Squarespace

Productivity and Collaboration: Google Workspace Office 365 Slack Loom DocuSign Adobe Acrobat Project Management: Monday.com Intercom Hubspot ClickUp Trello Asana Jira Todoist Karma CRM Automation and Integration: Zapier RingCentral Phoneburner Scheduling: Calendly iCal Google Calendar Doodle Email Marketing: Mailchimp Constant Contact Zoho Design and Creative: Canva Adobe CC

Social Media Management Tools Hootsuite Tailwind Linkedin Sales Navigator

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