Mental Health Case Management
Resume:
David Stefan Collins
Bronx, NY *****
***************@*****.***
Service-oriented Peer Educator/Health Coach/ Community Health Outreach Specialist with 20+ years of Human Services experience. Core competencies include public speaking, active listening, and computer literacy as well as communication and time management skills. Extensive knowledge of Harm Reduction, HIV, Hep C, and other STDs and Case Management Support. Authorized to work in the US for any employer
Work Experience
CSA - Customer Service Associate
Walgreens Corporation-Brooklyn, NY
February 2024 to Present
• Registering customer purchases on the assigned cash register
• Collecting cash and distributing change
• Processing returns, voids, refunds, rain checks, and exchanges
• Keeping shelves and counters clean and well-stocked
• Taking inventory
• Maintaining records
• Checking in and pricing merchandise
• Implementing company asset protection procedures
• Ensuring compliance with state and local laws regarding regulated products
• Providing a courteous, fair, friendly, and efficient checkout service
• Engaging customers by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions Aide Nurse
Private Duty Home Health-New York, NY
January 2020 to June 2023
• Provided daily care and personal care assistance.
• Planned, purchased, prepared and served meal to client
• Performed light housekeeping duties; cooking, cleaning washing and doing errands.
• Report and record any variation in clients physical or mental health to Care Manager.
• Change bed linens, washed and ironed patients laundry, and cleaning and sanitizing of the patients home and surrounding areas.
• Escorted and accompanied patient to all medical, mental health, dental, physical therapy appointments Harm Reduction Peer Navigator
Housing Works- Positive Health Project-New York, NY October 2017 to January 2020
• Supervised a team of 10 Peer Interns issuing directives and assignments as communicated from CEO and Harm Reduction Supervisors to coordinate and keep the ADHC Gathering Area running smoothly as per DOH, AIDS Institute, Housing Works Guidelines, Policies, Protocols and Procedures.
• Armed with broad strong knowledge of Substance Use and Abuse, HCV, HIV, STD's and Co-Infection. Assisted Health Home, Mental Health Providers, Other Staff, and Peers as needed.
• Prepared supplies for distribution on Outreach Assignments and in house Syringe Exchange Services.
• Preformed Outreach duties according to AIDS Institute/DOH policy, Procedures and Practices not limited to but including Syringe Exchange, new intakes and assessments, COVID 19 counseling, Detox and Rehabilitation services, Medical
• Dental and treatment referrals, Case Management, safe injecting counseling and tools, Syringe cleanup, clothing and food distribution as needed.
• Counseled Clients in house on self wellness and ADL, made referrals for Medical and Dental care, Detox and Rehabilitation Services, Shelters, HASA, SSI/D, Food Pantries, Case Management, Housing and Pharmacy Services.
• Performed Community Manager duties in the absence of the Community Manager during his vacation times and sick call outs.
• Boxed and prepared medical waste for shipping and disposal through Stericycle Medical Waste Disposal.
• Stocked and organized harm reduction needles and supplies needed to maintain harm reduction techniques and behaviors.
• Worked as a floater throughout the Agency covering and relieving other staff members for lunch and dinner breaks, out of agency business, and callouts.
• Facilitated Groups twice weekly educating clients on Harm Reduction, HIV,
• Hepatitis C. Provided physical literature and resources upon request or as part of the group topic.
• Performed Receptionist duties answering multiple phone lines connecting and transferring calls and directing staff clients and or guests to the appropriate staff personnel. Answered questions from Clients Visitors and other Staff members to the best of knowledge. Communicated directly to Supervisor and CEO any concerns and questions either from Clients or Visitors. Cleaned and made sure the Reception area was fully stocked with materials and clean to the standards of agency policies. Performed Data Entry of Agency Information, Statistics, and Stock utilizing EI Care, E -Share and AIRS.
• Attended mandatory NYS Peer Certification and refresher courses and other meetings related to the program as directed by CEO and floor Supervision.
• Completing necessary forms for screening intake and assessment, SEP and Harm Reduction Services and other additional services provided by the Agency
• Capacity to provide presentations in a clear and compelling manner; well spoken in sense of responsibility and commitment to the principles of Harm Reduction Hep C, HIV and the Mission of Housing Works.
• Understands and upholds Agency confidentiality policies and procedures.
• Recognizes own vulnerabilities and emotional responses to work related matters and identifies strategies for managing the situation, including asking for help from Supervisors and other available supports
• Addressed health literacy needs to ensure client understanding of messages delivered. Communicates using a person centered approach such as active listening, using the Trans Theoretical Model of change, and motivational interviewing.
• Provided Peer Navigation Services to Clients that consisted of meeting with Clients to assess immediate and Long Term needs, generated referrals for initial intakes for Medical Care, Mental Health Services, detox and rehabilitation center services and programs, methadone programs and Housing Works ADHC services and immediate food and nutritional resources. Performing Client escorts and Advocacy to Human Resources Administration, Medical and Dental appointments, Client residences. Maintained a regular contact with Clients
• Facilitated daily educational groups related to Harm Reduction Hep C and HIV practices and available resources.
Peer Educator/Client Volunteer
Housing Works-Chelsea New York, NY
April 1999 to July 2013
· Took messages and transferred calls to appropriate individuals
· Created, maintained, and entered database information, set up and managed paper and electronic filing systems
· Recorded information, updated paperwork, and maintained documents such as attendance records
· Prepared conference and event materials such as flyers and invitations
· Mailed newsletters and promotional material; composed, typed, and distributed correspondence and reports ● Provided assistance in locating housing for Client
· Interviewed individuals and family members to compile social, education, institutional, and criminal history
· Visited individuals in homes or attended group meetings to provide information on agency services
· Provide information or refer individuals to public or private agencies or community services Education
Stony Brook University/ SUNY Empire State College Downtown July 2015 to September 2018
Peer Training Institute Community Outreach & Navigation Training November 2016 to January 2017
AIDS Institute
January 2016
Skills
• Motivational Interviewing
• Multi-line Phone Systems
• Case Management
• Public Speaking
• Individual / Group Counseling
• Typing
• Group Therapy
• Conflict Management
• Crisis Intervention
• EMR Systems
• Delivery Driver Experience
• Customer service
• Front desk
• Supervising experience
• Conflict management
• EMR systems
• Mentoring
• English
• Motivational interviewing
• Basic math
• Communication skills
• Cash handling
• Cash register
• Guest services
• Cooking
• Addiction Counseling
Certifications and Licenses
CPR Certification
AED Certification
Driver's License
Non-CDL Class C
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