Sales Associate Customer Service Spanish or Bilingual

Diego Montero

**********@******.*** 631-***-**** New York, NY

Results-driven Sales and Events professional with 7 years of experience in the hospitality and retail industries. Proven ability to drive revenue growth through upselling, cross-selling, and strategic marketing. Skilled in promoting brands and coordinating successful events while fostering client relationships. PROFESSIONAL EXPERIENCE

Sales Associate New York, NY

Ambar Wireless November 2023 - December 2024

• Provided exceptional customer service in a retail setting via phone, email, and in-person, ensuring prompt issue resolution and assisting with product selection, troubleshooting, and service activation, while simultaneously driving sales growth through strategic upselling and cross-selling techniques.

• Streamlined inventory processes, ensuring accurate stock levels and timely restocking. Sales Associate San Jose, Costa Rica

FKA Brands - The House of Marley September 2018 – May 2023

• Coordinated efforts to promote the firm through radio and local marketing channels by actively participating in networking events and collaborating with high-level executives to enhance brand visibility and business growth.

• Developed expertise in company products and services to lead workshops for wholesale buyers, enhanced client relationships, and drive a 20% revenue increase through strategic upselling, cross-selling, and negotiation techniques.

• Promoted the brand and engaged with the local community, fostering consumer trust and reinforcing the company's commitment to sustainability and its core values of eco-conscious initiatives. This effort contributed to the company's partnership with One Tree Planted, leading to the planting of 340,400 trees since 2017 through donations made by House of Marley.

Events Coordinator Guanacaste, Costa Rica

Resort Secrets Papagayo Costa Rica (formerly Hilton Papagayo) June 2014 - March 2018

• Maintained a client-centric approach while coordinating and delivering personalized event experiences for clients, ensuring all element aligned with brand standards and upscale expectations by managing timelines, budgets, effective communication, and logistics with meticulous accuracy.

• Built collaboratively relationships with cross functional departments, vendors, and clients by fostering trust and mutual respect, which strengthen brand loyalty and long term partnerships.

• Self-managed tasks and prioritized responsibilities in a fast-paced, constantly changing environment, while thriving in a team that values expertise sharing and constructive feedback. SKILLS

• Sales & Customer Service: Upselling, cross-selling, transaction processing, inventory management, product knowledge, and achieving sales targets.

• Event Coordination: Event planning, logistics management, budget control, client relationship management, and brand alignment, multitasking, and problem-solving.

• Marketing & Promotion: Brand promotion, community engagement, public relations, social media marketing, and sustainability initiatives.

• Communication: Strong verbal and written communication, client relationship building, and conflict resolution.

• Leadership & Collaboration: Team leadership, cross-functional collaboration, and client-centric approach.

• Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Visio), Salesforce, Google Workspace, CRM platforms, Monday.com.

EDUCATION

Universidad Veritas San Jose, Costa Rica

School of Medicine and Veterinary Surgery San Francisco de Asis January 2008 - December 2011

• Completed three years of veterinary coursework, including subjects in animal health, surgery, and veterinary ethics. LANGUAGES

● Bilingual in English and Spanish

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