Data Entry Quality Assurance

STEPHANIE ROSE

574-***-**** ****************@*****.*** CHARLESTON, WV 25312

OBJECTIVE

Utilize my many years of insurance, management and office skills with an organization willing to work in a hybrid position for their company.

SKILLS

Human resource Documentation review Budgeting

Payroll Research Sales

Employee orientation Process improvement Receivables

Recruiting Customer service Service

Interviewing Facility management Payables

Training Collection Claims

Budgeting Office Compliance

Quality assurance Data Entry HIPPA regulations

Phones

EXPERIENCE

NEW BUSINESS SPECIALIST UNITED INSURANCE COMPANY, MILFORD, MI

April 2018 – present

Enter applications (Medadv, Medsups, Pdp’s, Life, Annuity, LTC & Health [Hosp Indemnity, Critical Illness, Dental, Vision & Hearing]) either on carrier websites and or in VUE.

Status of applications (call Carriers, look up on Carrier websites or Book of Business reports we receive from Carriers)

Created step-by-step process for our department for training

Update State Availability Charts from Carriers

Sent out Policies to clients from carriers when I worked in the Ft. Myers office

Scanned policy info pages from carriers into computer systems

Misc duties that needed to be done

EXPERIENCE CONTINUED

RECEPTIONIST PULSAFEEDER, INC, PUNTA GORDA, FL

March 2016 to December 2017

Answer phones

Greet vendors

Maintenance of Buildings

Scan invoices and pick slips into computer systems

Order office supplies

Opened and sent out mail

Parish Administrative Asst. ST. MARY’S CATHOLIC CHURCH, NILES, MI

August 2007 – January 2016

Managed volunteer receptionists and all hourly employees

Managed five building facilities, approved maintenance requests, completed work orders and making decisions about the properties

Organized and facilitate all monthly and quarterly meetings

In charge of all steps of the hiring process and maintain all personnel files

Approved expenses, reports and invoices, maintaining budgets and petty cash

Handled administrative inquiries, complaints, direct requests of Virtus requirements, and required compliance and contracts

Created Parish marketing documents, weekly bulletins, letters and memos

Planned all funerals for the Church along with the Cemetery. (Calvary Cemetery)

Selling lots, filling out paperwork for deeds and other misc office work for Cemetery

In charge of renting out the Parish Hall and Parish Center and maintaining the proper rules were followed

EDUCATION

HOSPITALITY MANAGEMENT CERTIFICATE (MAY 2015)

Ivy Tech Community College, South Bend, IN

ASSOCIATE IN BUSINESS MANAGEMENT (DECEMBER 2012)

Brown Mackie College, Granger, IN

SKILLS

Office and Management experience over 20 years (human resources, payroll, employee orientation, recruiting, interviewing and training) budgeting, receivables and payables, quality assurance, compliance, documentation review, research, process improvement, customer service and facility management}

Insurance experience over 20 years {collections, sales, service, claims, office, data entry}

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