Power Bi Business Intelligence

Linda Knight

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********.***@*****.*** LinkedIn: https://www.linkedin.com/in/linda-knight-9b640878/

Professional Summary

Analytical and detail-driven Business Intelligence Analyst with 8+ years of success delivering strategic insights across telecommunications, healthcare, financial, and retail industries. Highly proficient in Tableau, Power BI, SQL, and Python integration for predictive analytics and automation. Expertise in dashboard development, cloud data integration, enterprise reporting, and data governance support within Agile and DevOps environments.

Technical Skills

BI Tools: Tableau Desktop, Prep, Server, Cloud Power BI Desktop & Service Statistical Analysis System(SAS)

Databases: SQL Server Oracle Bigdata PostgreSQL Snowflake MySQL Azure Synapses

Languages: SQL (advanced), Python (intermediate - reporting automation)

ETL/Data Integration: SSIS, Informatica, Talend, Alteryx

Cloud: Azure, AWS, SaaS, IaaS

Tools: JIRA, GitLab DevOps GitHub Confluence Microsoft 365 Adobe Suite

Professional Experience

Business Intelligence Analyst Verizon (Remote) October 2022 – Present

- Designed and maintained over 30 executive dashboards utilizing Tableau, Power BI, and SQL, supporting operational and leadership data-driven decision-making.

- Led end-to-end BI migration to Tableau Server and Power BI Service, improving dashboard performance and refresh times by 40%.

- Developed and optimized SQL stored procedures and CTEs to enhance data model performance for reporting layers.

- Integrated Python scripts into Tableau and Power BI for automated predictive analytics, trend detection, and email alerting.

- Conducted data profiling, validation, and ETL transformations, ensuring data accuracy across Snowflake and Azure SQL environments.

- Collaborated with Agile squads to prioritize backlog enhancements, using JIRA and Confluence to manage documentation and tickets.

- Authored advanced calculations including LOD expressions, dynamic sets and groups; DAX measures and calculated columns to create flexible and drillable dashboards and the support of complex business logics and KPIs

- Provided data governance support, including auditing dashboard KPIs against corporate metrics definitions.

Managed version control for BI reports and scripts using GitLab, GitHub, Azure DevOps and project repositories ensuring seamless collaboration, rollback tracking and release documentation across agile teams

BI & Software Application Analyst Alliance Rx Walgreens (Remote) Sep 2020 – Sep 2022

- Built operational and executive dashboards using Tableau and Power BI, visualizing KPIs across pharmacy fulfillment, patient satisfaction, and SLA metrics.

- Provided Tableau Server site administration, access provisioning, scheduled data extract refreshes, and troubleshooting of extract errors.

- Developed Power BI paginated reports and dashboards integrating Oracle, SQL Server, and flat-file data sources.

- Authored complex T-SQL queries, subqueries, and window functions to support real-time and batch reporting requirements.

- Resolved ITSM incident tickets for BMC Helix and supported pharmacy application data issue troubleshooting across distributed teams.

- Documented end-to-end dashboard and dataflow processes for team knowledge management.

Tableau Administrator American Century (Hybrid) July 2019 – Aug 2020

- Installed, Configured, and maintained Tableau Server Infrastructure

- Led Tableau Server administration, access control, licensing management, and backup/recovery operations.

- Provided upgrades and patches for servers to ensure stability, security and high performance

- Integrated tableau server with external databases, authentication providers and enterprise applications

- Conducted user onboarding training sessions and developed Tableau governance materials to ensure standards adherence.

- Migrated dashboards across testing and production environments with minimal downtime

- Optimized server resources (CPU, RAM, Disk Space) to improve dashboard loading times

- Monitored server health, user activity, and session trends using custom Tableau performance dashboards.

-Configured and managed Rest API, PowerShell and Python scripts for automation

Tableau Developer Bank of America (Onsite) Feb 2019 – Jun 2019

- Developed investigative dashboards for financial crime analytics teams using Tableau, enhancing time-to-insight by 30%.

- Converted static Excel reporting into dynamic Tableau visualizations linked with Salesforce CRM data sources.

- Applied time-series forecasting and outlier analysis techniques across transaction datasets.

Assistant Data Analyst Brightstar Technology Services (NC) Jan 2017 – Feb 2019

- Created SQL views, queries, and stored procedures to support Tableau dashboarding initiatives.

- Performed ETL transformations using SSIS packages to standardize disparate data sources and assisted with T-SQL performance tuning and job automation using SQL Server Agent.

- Developed ad-hoc and scheduled data reports by writing optimized SQL queries, supporting business units with real-time operational insights and decision-making

Education

MBA, Business Intelligence (Dec 2025) – Fayetteville State University, NC GPA: 4.0

BBA, Business Administration – Strayer University, VA (2022) GPA: 3.5

Certifications & Trainings

Microsoft Certified: Power BI Data Analyst Associate Certified Scrum SAS Enterprise Querying & Reporting SAS Programming Essentials JMP Software Statistical Decision & Anova Regression Tableau BMC Helix ITSM Information & Data Security

Honors & Awards

Strayer University Board of Trustees Honors Program (2022)

National Society of Leadership and Success (2025)

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