Project Manager Customer Service

Michael Grubbs

**** ******* ******* *****

Fort Worth, TX 76118

Phone: 682-***-****

E-mail: ****-******@***.***

Objectives

To fill the vacancy of a management position where the combination of my construction management, estimating rebuild costs (Xactimate-Ninja designation), insurance knowledge, sales/marketing, and operations backgrounds will be used to their full potential with the intent to prosper the company and its employees while providing excellent customer service with integrity.

Education

10-hour Construction Safety and Health certification- (March 2019) OSHA

Infection Control Risk Assessment (ICRA) for Healthcare Construction- (December 2016) ECRI Institute for Education and Training

Mold Worker’s License (June 2012) Texas

Lead Renovator’s License (March 2010) GEBCO

All Lines Adjuster License (November 2004) Tarrant County College

Experience

Project Manager (November 2021—January 2024)

First Onsite (Fort Worth, TX)

Manage mitigation and construction of national clients’ commercial loss of use, navigate labor while operating within the projected job costs provided by project directors.

Senior Project Manager (May 2016—September 2021)

Blue Team Restoration (Boca Raton, FL)

Management of labor, costs, safety and quality control of mitigation, including water, fire, and mold remediation and COVID-19 cleanup projects of large loss medical and commercial properties.

Construction Estimator (August 2013—May 2016)

Specialty Restoration of Texas (Arlington, TX)

Estimating and maintaining job costing on mitigation and reconstruction of residential/commercial structures. Adept in development and maintenance of valuable contacts in the insurance industry and professional trades. Increased proficiency in Xactimate and Symbility estimating programs.

Salesperson (January 2013—July 2013)

Allen Samuels at Alliance (Fort Worth, TX)

Developing and maintaining a client base in an effort to fit the right customer with the right vehicle depending on their needs and financial fortitude.

Project Manager (October 2005—June 2012)

Dalworth Restoration (Euless, TX)

Estimating, sales and managing construction jobs (residential/commercial) including multiple projects at a time. Strong ability to develop and retain consistent client base with personal attention to detail and customer needs, all the while maintaining healthy revenue streams for the company. Developed great working relationships with subcontractors that were highly skilled, hard-working, trust-worthy and dependable in the competitive emergency services industry. My attention to detail and vast knowledge of the Xactimate program, my crews’ work ethic in addition to my organizational skills profited this company greatly.

Owner/Operator (October 2002—October 2005)

Outback Structures (Fort Worth, TX-business closed)

Design and construction of storage buildings and weekend cabins, estimating and completing repairs on manufactured site-built homes and commercial structures.

General Manager (July 1999—October 2002)

Tuff Shed (Fort Worth, TX)

Inside/Outside sales. Instrumental in aggressively seeking sales by traditional and innovative means, i.e. trade shows, fairs at little or no cost to the company. Over $2.2 million in sales during employ.

Sales & Production (October 1992—May 1999)

Wood Built Building Company (Fort Worth, TX-business closed)

Expanded dealer lots from 3 to 13 in three years, managed media, advertising and public relations. Trained employees in every position of the company

Worked every position from builder’s helper to decision making responsibilities of general manager

Claims Customer Service Representative (April 1989—July 1992)

Life Investors (Hurst, TX-business closed)

Explained complex health and life insurance policies to customers. Thorough and accurate handling of policy changes in a timely manner, yet sensitive to the delicate balance of customers’ changing needs.

Skills

Attention to Detail. Laser focused on job completion while maintaining a clean site.

Communication. Sees communication barriers as a challenge where success is achievable. Effective communication helps build lasting professional relationships.

Coordination/Organization. Able to view job from the task at hand to the “big picture” and pivot in order to successfully complete job in a timely manner within budget.

Leadership. Establish boundaries and expectations of labor. Require a high standard of respect among labor for each other, client and the client’s property. After assessing individual skills and aptitude, I invest time training and developing labor for the company’s short-term needs and marketability of the laborer long term.

Management. Over 25 years of management experience in Dallas/Fort Worth has chiseled and formed me to be diligent about the bottom line, bring out the best qualities of business to business contacts, all the while maintaining focus on customer service.

Problem-solving. Ability to locate discrepancies, trace them to their origin and discover workable solutions. Resourceful in conflict resolution, inter-departmental, personal and financial (with clients and business to business). Tenacious in finding workable solutions for all concerned parties.

References

Gene Tomashosky Blue Team Restoration 352-***-**** cell

Former Operations Director Boca Raton, FL

Ryan Waldron Blue Team Restoration 682-***-**** cell

Project Director Grand Prairie, TX

J.R. Chapman Forney, TX 972-***-**** cell

(Former GM of Dalworth Restoration)

Tami Sanders American Modern Ins. Co. 817-***-**** cell

Territory Claims Supervisor North Richland Hills, TX

(Retired 06/2020)

Owen Bunker Denver, CO 720-***-**** cell

(Former GM of Tuff Shed)

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