Customer Service Business Development
Resume:
ERIC SCHOEP, RRP
***** ******** **. ** ********, WA 98498 858-***-**** *******@**.***
OBJECTIVE
Dynamic Sales and Marketing Professional with a proven track record in sales, customer service, and content creation. Seeking a sales role to leverage my expertise in high-ticket consultative sales, driving business growth, and enhancing sales skills in a forward-thinking organization. SKILLS SUMMARY
Sales & Marketing:
High-Ticket Consultative Sales,
Lead Generation, Funnel
Conversion, Time Management,
Brand Strategy, SEO/SEM/SMM
(Google Analytics, Moz,
Hootsuite)
Business & Consulting:
Business Development,
Credit and Collections,
Talent Recruiting and
Acquisition, Employee
Training, Enterprise
Systems Development
Creative & Digital:
Content Creation, Web
Development, Graphic Design,
Photography, Videography
(Adobe Creative Suite: Photoshop,
Illustrator, Final Cut Pro)
EMPLOYMENT HISTORY
VIKING CRUISES – Lakewood, Washington
Remote Travel Consultant (Inbound Direct), 2021 to 2025 SELF / INDEPENDENT CONTRACTOR – Tacoma, Washington Business Consultant, Photographer, 2013 to 2021
WYNDHAM VACATION OWNERSHIP – Scottsdale, Arizona
Sales Recovery Manager, 2011 to 2013
CONRAD COMPANIES – Escondido, California
Marketing Director, 2001 to 2011
PROFESSIONAL EXPERIENCE
TRAVEL: LUXURY CRUISELINE AND VACATION OWNERSHIP
Led high-ticket consultative sales for a high-volume call center, achieving over 80% conversion and averaging over $1 million per month sales revenue over 4 years as a top-tier agent for conversion and revenue.
Mentored and trained colleagues and new hires with sales process, building rapport, creating urgency, and overcoming objections.
Enlisted to various special projects implementing new CRM and application workflow upgrades and developed a proprietary international customer retention program with positive ROI after 1 month and one-million-dollar ROI after 6 months. BUSINESS DEVELOPMENT: REAL ESTATE AND LAND DEVELOPMENT
Provided inside and outside professional services for customer service, administrative functions, reporting, analysis, credit and collections, sales, and marketing.
Recruited, acquired, developed, and trained sales and marketing talent.
Designed and authored branded marketing material, company communications, and digital assets including logo variations, press releases, sales proposals, marketing collateral, and websites.
CREDIT & COLLECTIONS: FINANCING/SERVICING/COLLECTIONS
Achieved the highest grossing debt collector status over a 3-year period.
Developed, implemented, and managed sales and marketing teams in various vertical markets including vacation ownership, travel, and education.
Developed, implemented, and managed new technology to reduce expenses and generate revenue: created web development for customer account access, client portfolio access, electronic payment gateway, electronic document creation and processing, and first-time corporate web presence.
MULTIMEDIA: TV & FILM/MUSIC/RADIO
Created quality original digital content for web and print.
Provided photography, image editing, and graphic design services.
Produced videography production and editing services.
Engaged in photojournalism, CMS web development and management, and SEO/SEM integration.
Consulted media publications, musician management, venues, and promoters to generate revenue through sales and marketing campaigns.
EDUCATION
ARIZONA SCHOOL OF REAL ESTATE – Scottsdale, Arizona Licensed Realtor, 2012
AMERICAN RESORT DEVELOPMENT ASSOCIATION – Las Vegas, Nevada Certified Timeshare Supplier, 2010
UNIVERSITY OF PHOENIX – Phoenix, Arizona
Business Management, 2006
Computer Skills
Microsoft Office Suite
(Word, Excel, Powerpoint)
Mac & Apple
Windows/PC/IBM
Customer Relationship Manager
(ACT!, Salesforce, SaaS-based)
Adobe Creative Suite:
(Photoshop, Illustrator, Lightroom,
Acrobat, Dreamweaver)
Final Cut Pro
Content Management System
(Wordpress, Joomla)
References
Available upon request
11016 Kirkwood Dr. SW Lakewood, WA 98498 858-***-**** *******@**.***
Contact this candidate