Human Resource Operations Manager

EMPLOYMENT HISTORY

Operations Manager

Kroger — DEC 2022 - Present

Managed daily operations, ensuring seamless store functionality Continuously developed store associates, driving sales and EBITDA results Implemented rigorous food safety and regulatory compliance measures Refined operational procedures to boost store efficiency Elevated store outcomes by focusing on customer satisfaction and operational enhancements. Hardlines Manager

Academy Sports — MAR 2022 - OCT 2022

Managed overall store operations, focusing on Hardlines Sales Supervised team of 44, including 4 department supervisors Accountable for 40% of store's P&L

Managed a team to drive 40% of store's P&L, enhancing sales in key departments. Oversaw operations to optimize hardlines sales, impacting overall store profitability. Assistant Store Manager

Lowes — MAY 2021 - FEB 2022

Directed facility operations, enhancing asset protection and shrink control Managed merchandise inventory, reducing loss and improving efficiency Established lasting relationships with contractors, vendors, and customers Boosted store efficiency by optimizing inventory and asset management. Fostered team unity to enhance customer and vendor relationships. General Manager

Vision works — 2019 - 2021

Directed a team of 28, fostering a collaborative environment Oversaw hiring and training, boosting staff competency Managed payroll and scheduling, optimizing resource allocation Boosted store revenue by optimizing layout and enhancing product visibility. Implemented cutting-edge inventory systems to reduce loss and improve efficiency. Clarksville, TN • 907-***-**** • ************@*****.*** Larry Shaw

Human Resource Professional

Human Resource Professional with over 45 years of experience, adept in leadership, personnel administration, and operations management. Demonstrates a proven track record in enhancing store operations and employee performance, significantly boosting sales and customer satisfaction. Committed to leveraging extensive skills in human resource management to drive organizational success and employee development. Automotive Sales Consultant

Wyatt-Johnson — 2016 - 2019

Implemented emerging technology to enhance sales strategies Developed sales protocols to boost conversion rates Cultivated lasting relationships with key vendors and suppliers Spearheaded product knowledge initiatives within senior management Scheduled and followed up on client appointments

Boosted sales by refining client engagement strategies and follow-ups. Store Manager

Sams Club — 2014 - 2016

Managed facility operations, driving strategic direction and asset protection Promoted sales growth and membership, enhancing financial performance Ensured quality member service and safety, fostering customer satisfaction Boosted sales by fostering team collaboration and enhancing customer service protocols. Human Resources Director

United States Army — 1979 - 2013

Directed HR functions in a high-stakes military environment, ensuring smooth operations. Implemented personnel management activities, maintaining both officer and enlisted records. Processed crucial personnel actions concerning soldiers and their families. Advised commanders, staff, and unit soldiers on key HR matters. Innovatively managed human resources, contributing to the overall efficiency of the unit. Eager to master new skills and contribute positively to team goals. Streamlined HR processes, enhancing operational efficiency and soldier support. EDUCATION

Master of Business Administration, Concentration in Human Resource Management Trident University, Cypress, CA

Bachelor of Science, Liberal Studies

Excelsior College, Albany, NY

Associate in Applied Science, General Education

Troy State University, Troy, AL

SKILLS

Human Resource Management

Expert

Sales Management

Expert

Customer Service

Expert

Operations Management

Expert

Analytical Thinking

Expert

Prioritization

Expert

Leadership

Expert

People Management

Expert

Interpersonal Communication

Expert

ADDITIONAL CERTIFICATIONS

Security Clearance

Secret

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