Social Media Information Systems

SAFIA ISAHAQ

******@**.*** • 425-***-**** • www.linkedin.com/in/safiaisahaq/

EDUCATION

University of Washington - Michael G. Foster School of Business June 2026

Bachelor of Arts in Business Administration, Concentration: Marketing & Information Systems

MARKETING & PROFESSIONAL DEVELOPMENT

Black Leaders in Business, Director of Marketing June 2024 – Present

●Oversaw all marketing efforts, shaping content strategy and managing brand presence across social media platforms.

●Produced high-impact content including Reels and photography, driving a 35% increase in social media engagement.

●Promoted the Annual Celebration of Black Alumni Achievement, resulting in 400+ attendees from the community.

●Design and execute targeted campaigns for workshops and events, boosting turnout by 40% and enhancing reach.

Building Networks @ Michael G. Foster School of Business, Mentee February 2025 – Present

●Build relationships with professionals, enhancing networking and communication skills essential for marketing.

●Participate in workshops focused on career and professional development, sharpening problem-solving skills.

●Gain insight into market trends and business operations through industry firm visits, expanding knowledge of the broader business landscape.

UW African Student Association, Marketing Coordinator & Dancer March 2024 – May 2024

●Led marketing efforts for Team Oromia, recruiting over 50 dancers and increasing attendance at Afro-Caribbean Night by 30% through targeted promotions.

●Develop and execute event strategies, including choreography for 5+ performances, increasing audience engagement.

●Dedicate 100+ hours to rehearsals, demonstrating time management and commitment to high-quality performances.

WORK EXPERIENCE

Lune Cafe Team Member Seattle, WA March 2025 – Present

●Prepped for daily operations with a 5–6 person team, restocking stations and preparing ingredients (e.g., slicing bulk produce for signature items like Dubai Chocolate Strawberries).

●Delivered fast, friendly service in a high-volume cafe, enhancing customer satisfaction and a strong brand experience.

●Operated POS systems accurately during peak hours, managing high volumes of cash and card transactions efficiently.

●Supported workflow through team communication and proactive problem-solving, improving service and consistency.

Amazon Security Specialist Seattle, WA May 2024 – September 2024

●Collaborated with a 6 person team to implement safety measures, resulting in a 20% reduction in reported incidents.

●Documented security breaches and unusual activity, supporting compliance and continuous safety improvements.

●Secured access by operating turnstiles and verifying employee credentials, ensuring smooth, authorized entry.

●Patrolled facility and responded to security alerts using de-escalation strategies, maintaining a safe environment.

Starbucks Reserve Security Officer Seattle, WA October 2023 – May 2024

●Maintained a secure environment by monitoring entry points, verifying badges, and de-escalating safety concerns.

●Coordinated with 4+ security personnel streamlining communication and improving incident response time by 15%.

●Partnered with on-site management to support operations, contributing to a professional customer experience.

●Conducted surveillance and identified potential risks, ensuring compliance with safety protocols and procedures.

Fran’s Chocolate Sales Associate Seattle, WA October 2022 – December 2022

●Packaged 30+ chocolate box orders per shift, ensuring brand consistency and visual appeal for premium gift products.

●Engaged 20–30 daily customers with product recommendations, strengthening loyalty through personalized service.

●Maintained and refreshed merchandising displays to align with seasonal promotions and optimize product visibility.

●Collaborated across front and back-of-house to ensure a seamless customer journey, enhancing the retail experience.

ADDITIONAL INFORMATION

Softwares: Microsoft Suite, Google Workspace, Canva, Excel, Mailchimp

Skills: Content Strategy, Social Media Campaigns, Brand Marketing, Visual Design, Analytics & Reporting

Affiliations: Association of Black Business Students, National Association of Black Accountants

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