Supply Chain Customer Service

Neal Pradhan

***** ****** **. // ***** *******, OH, 44070 // 440-***-**** // ****.*****@*****.***

OBJECTIVE

SKILLS

An energetic individual with ownership and management experience with a track record of customer satisfaction, seeking supervisors/ management position in the reputable company.

Resourceful // Analytical Thinking // Team Leadership // Energetic // Dependable personally with extensive and diverse organizational experience // Knowledge in a variety of management settings includes customer service, management, and marketing // Highly motivated, problem resolution with strong communication interpersonal skills.

WORK HISTORY

SUPERVISOR, PACKAGING

FedEx Supply chain // Columbus, OH // September 2019-May 2025

Plan and execute orders for the work force of 50 - 75 team members.

Solve any occurring day to day problems.

Solve the problems with Phillips’s product with Phillips engineers and quality control.

Resolve the issue with FedEx QA to maximum production.

Oversee the highest production line, with above 95% Production goal.

Oversee payrolls

Responsible of reworks and re-processing. Generating and confirmation of each product.

Development of teammates - QA, line leads and various other positions.

Implemented cross train of each team members to different positions, such as: Confirmation, planner, documents control, counter etc.

Assist in HR process and any HR issues with non-speaking English team members. (Language spoken: Hindi, Nepali, English).

Work with Inventory control, finish goods and shipping depart with any occurring problems.

FILM PRODUCER

Blackhorse Productions // Cleveland, OH // June 2015-Present

Produce and distribute Kollywood feature films.

Co-producer of film “Bato Muni ko Phool I”

Producer of film “Tshering."

Invest, manage, and coordinate the team of 80-100.

Work with the stage manager, directors, (fight, dance, camera etc.)

Plan and execute pre-production and postproduction.

Work with media and news channels

Work with various movie theaters (local and international), cable TV, and Dish home etc.

Work with mass audience and event planning

OWNER/OPERATOR

Dba Valero Gas // Cleveland, OH // April 2017- April 2018

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Promoted the company to bring in new business.

Negotiated cost with various vendors to be competitive.

Performed HR aspects of the duties, in terms of hiring, training, and retention of employees.

Oversee daily operation and administered daily accounting.

OWNER/OPERATOR

Rascal House Pizza/ EOC Pizza // Cleveland, OH // September 2003- March 2017

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Managed accounts payable, accounts receivable and payroll.

Oversaw daily operation, advertising and administration.

OWNER/OPERATOR

Infinitees // Cleveland, OH // June 1995- April 2002

Oversaw daily operation, advertising and administration for multiple stores.

Reconcile and processed general ledger on each store.

Oversaw HR procedure including employees training and retention.

Shared product knowledge with customers while making personal recommendations, focusing on exceptional service.

INTERN

ANZ, Grindlyas Bank PLc // Kathmandu, Nepal// 1988 -1989

TRAINEE

International Program Service // NY & OH // January 1990-June 1994

EDUCATION

ASSOCIATE OF ARTS IN COMPUTER INFORMATION SYSTEM

Cleveland State University // Cleveland, OH // 1990-1994

BACHELOR OF IN FINANCE

Peoples College // Kathmandu, Nepal // 1985-1989

BACHELOR’S IN ADMINISTRATION

Lalitpur Tech College // Kathmandu, Nepal // 1985-1989

VOLUNTEER

EVEREST FEDERAL CREDIT UNION

Nov 2024- Present

RAM RADHA FOUNDATION

March 2020-Present

WORLD NEWAH ORGANIZATION

2020-Present

GUTHEE FOUNDATION

September 2016-December 2017

NEPALESE AMERICAN ORGANIZATION OF OHIO (NAOO)

September 2016-December 2017

LANGUAGES

ENGLISH // NEPALI // HINDI

Contact this candidate