Human Resource Resources

Nancy Gillard

Romeo, MI ***** 586-***-**** *********@*****.***

Qualifications Summary

● Diverse background in human resource functions, including experience in employee recruitment and retention, staff development, conflict resolution, benefits and compensation, legal compliance, and human resource software management.

● Demonstrated strong leadership skills, including the start-up of a new Human Resource Department, facilitating and implementing a company-wide QS-9000 operating system, and managing over 25 employees.

Professional Experience

Human Resources Generalist

October 2022-September 2024/Revere Plastics Systems/Fraser, MI Managed all human resource functions for 80 employees in the automotive supplier sector. This included recruiting, interviewing, onboarding, offboarding, new hire check-in meetings, performance and talent management, morale initiatives, employee relations, payroll, safety meetings and training, worker’s compensation, and disciplinary action tracking. Additionally, I coached managers/supervisors on the importance of giving recognition/feedback, and completed daily human resource metrics reporting and communications.

Key Results:

● Tracked terminations by shift, tenure and reason to identify potential areas of concern and developed a plan to address. Reduced turnover by 78%.

● Created 6 morale initiatives to create an improved culture.

● Held monthly team member meetings to resolve concerns and create a best place to work.

● Produced monthly human resource metrics for presentation to top management.

● Regularly attended human resource events to keep up to date on various topics. Caregiver for elderly family member

November 2020-June 2022/Romeo, MI

Provided daily caregiving to my mother who was ill. Office Operations Supervisor/Census Field Supervisor July 2019-November 2020/U.S. Department of Commerce, U.S. Census Bureau/Clinton Twp., MI Detroit, MI

Office Operations Supervisor: Assisted with the training and supervising of 10 employees in the Administration Department, which handled all of the human resource aspects of the Census Bureau of Macomb County, Michigan. My team and I interviewed and hired 2,000 applicants, monitored applicants who cleared the background process, and contacted them to complete onboarding forms. Generated hiring documents, set up multiple training sessions, assigned applicants to training, input onboarding documents, generated reports, and processed payroll for all employees. Answered employee questions, provided information and support to the Field Department and the Chicago Regional Census Center, and was responsible for inputting terminations and resignations. Key Results:

● Provided human resource support to eight census field managers and hundreds of subordinates.

● Contributed to the success of the best-enumerated county in the United States. Census Field Supervisor: Trained 10 employees to become Enumerators in the U.S. Census Bureau and supervised these employees, who canvassed thousands of houses. Responsible for verifying the amount of work and accuracy completed each day while addressing any issues. Generated reports to analyze work output, monitored completion deadlines for my team, and verified and approved pay according to completed canvassing.

Key Results:

● Coached and motivated employees to complete workload requirements according to government standards.

● Supervised my team and completed the project ahead of schedule. Volunteer

September 2007-July 2019/St. Clement Church/Romeo, MI Assisted with substitute teaching. Helped run various religious events for the children. Key Result:

● Made learning about God easier for the children to understand. Human Resource Administrator/Administrative Assistant to the Vice President November 1998-December 2000/Insite Industries/Sterling Heights, MI Implemented a new Human Resource Department. Worked with management to create human resource policies and procedures. Researched a variety of medical coverage options and submitted an analysis to the vice president. Recruited new hires, verified applicant eligibility to work in the U.S., processed all paperwork, and conducted onboarding. Worked with a Temporary Staffing Agency. Communicated medical coverage options, employee benefits, and administered enrollment. Managed leave of absence programs and personnel records. Provided administrative and business support to the vice president in operational functions daily. Was chosen to facilitate and implement a QS-9000 operating system for both plants.

Key Results:

● Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

● Wrote an employee manual detailing company guidelines, employee benefits, and disciplinary procedures.

● Developed new forms, such as new hire checklists, and vacation request forms, which resulted in efficiency.

● Developed a consolidated spreadsheet to track employee information, which was received well as an efficient tool to keep up-to-date employee information.

● Spearheaded QS-9000 implementation and collaborated with many employees to obtain certification. As a result, both plants were certified.

● Worked in concert with the vice president by researching various programs and making decisions for the company.

● Enhanced communication between the Manufacturing Department and the executive team, which fostered a sense of teamwork and collaboration.

Human Resources Representative/Recruiter

February 1998-February 1999/Triad Staffing Solutions/Southfield, MI Searched for candidates on the internet for job openings and informed recruiters of potential prospects. Communicated with various job applicants. Installed a search related program and entered candidate information into a human resource database.

Key Results:

● Designed and implemented a new system for tracking current job openings.

● Created a new recruiter training manual.

Personnel Administrator

August 1995-February 1998/Lescoa/Kentwood, MI

Processed records for new hires, communicated compensation packages, maintained and examined attendance records for over 375 employees, monitored pay rate adjustments, maintained job classification changes, enforced company policies and prepared disciplinary action reports, conducted exit interviews, and completed termination notices.

Key Results:

● Assisted employees daily in answering questions regarding their employment.

● Worked in collaboration with the director of human resources regarding the plant employees.

● Reduced absenteeism rate by effectively communicating with employees. Education

B.S. in Business (Office Administration), - Ferris State University

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