Customer Service Front Office
Resume:
Makayla Jenkins
Professional Summary
Results-driven office management and administration specialist with a proven ability to boost productivity and service standards. Exhibits strong organizational and technical expertise, collaborating seamlessly with diverse teams to achieve operational goals. Adept in schedule management, meeting facilitation, and exceptional customer service delivery. Commended for flexibility, keen attention to detail, and efficient task management.
Work History
Gaudenzia - Front Office Coordinator
Washington, DC
05/2023 - Current
Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Streamlined billing processes, resulting in faster turnaround times for insurance claims.
Developed comprehensive filing system, improving ease of access to critical documents.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Completed bi-weekly payroll for 8 employees.
Blue Cross and Blue Shield - Enrollment Specialist
Washington, DC
02/2021 - 03/2023
Updated, entered, and reviewed customer data.
Communicated effectively via telephone, email, and in person with prospective customers.
Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Managed accurate recordkeeping of clients information and application documents, ensuring compliance with regulations.
Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.
Educated clients on insurance policies and procedures.
Understood and thoroughly explained services provided to customers and potential customers.
Macys Department Store - Counter Manager
Washington DC
10/2018 - 12/2020
Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
Developed strong relationships with clients, resulting in repeat business and referrals.
Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Achieved sales goals through effective communication and demonstration of products.
Conducted monthly audits of stock levels for accurate record-keeping purposes.
Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences, and special events.
Assisted in organizing and overseeing assignments to drive operational excellence.
Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Implemented visual merchandising strategies to attract customers and promote featured products.
Nordstrom Rack - Service Experience Specialist
Washington, DC
06/2016 - 08/2017
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Answered questions about store policies and addressed customer concerns.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
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Washington, DC 20001
Skills
Customer service expertise
Scheduling and calendar management
Travel arrangements
Accounts payable and receivable
Problem-solving capacity
Business administration
Maintaining confidentiality
Relationship building
Microsoft office
Multitasking and organization
Budget management
Quality assurance
Education
05/2021
South Carolina State University
Orangeburg, SC
Bachelor of Science: Business Management
Certifications
[Adult and Pediatric First Aid/CPR/AED], [American Red Cross]
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MJ
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