Customer Service Representative

CANDIDE MIKOBI

*************@*****.*** 470-***-**** Lawrenceville, GA 30045 WWW: Bold Profile

Summary Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated to maintain customer satisfaction and contribute to company success. Adept with microsoft office. Have a passion for inspiring others.

Skills Knowledgeable in CMS and Health Care

reform rules and regulations.

Organized and detailed oriented: Knack of

understanding procedures and logistics

Active listening

Rapport building on the call

Closing Techniques

Persuasive negotiator

Communicated effectively at all level,

effective interpersonal skills and teamwork

orientation

Analytic mindset

Health Insurance licensed

Excellent computer software skills

Resourceful

Knowledge in SAP

Knowledge in CRM

Knowledge in ERP

Bilingual French/English

Experience E-Commerce Agent 04/2024 - Current

National Vision Lawrenceville, GA

Assist customers with placing orders, answering questions about products, pricing, availability and prescriptions/renewal.

Validate order by verifying if prescription is current. Reply to customer's emails, voicemails according to their needs. Contact doctor's office if order is invalid to get clarification on prescription. Make outbound calls to inform customer of the wrong product order and the correct one has been placed in their cart for checkout.

Process refund on return product and replacement order for defective or product not received. Customer Service Representative 10/2023 - 12/2023

Alight Solutions Atlanta, GA

Made outbound calls to schedule appointments to speak to a Benefit Advisor. Answered questions pertaining to the status of an application or general customer inquiries. Made outbound calls to confirm/reschedule participant's appointment with a Benefit Advisor. Cashier 02/2023 - 09/2023

Food Depot Norcross, GA

Assisted 50+ daily customer with checkout. Answering outstanding questions. Managed inventory and directed support stuff to assist customer who asked for specific grocery items.

Maintained high productivity by efficiently processing cash, credit, debit and voucher payments for customers.

Collaborated with 5 others cashiers,offering assistance to other teammates during busy times. C

M

Customer Care Associate Representative 10/2020 - 10/2021 Accredo Indianapolis, IN

Handled outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns.

Researched and evaluated each return independently to determine return type and course of resolution.

Assisted patient and doctor's office with order of specialty medications. Scheduled order delivery, date and time in a timely fashion manner. Maintained accurate and complete documentation and system records of all returns in order to effectively provide service for our patients.

Processed following safety guidelines hazmat materials while protecting individual health information.

Transferred to nurse, pharmacist with emergent symptoms or concern for triage. Customer Service Representative 05/2020 - 10/2020

Navient Muncie, IN

· Provided primary customer support to customer

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer

needs and resolving concerns.

· Leveraged sales expertise to promote products and capitalized on upsell opportunities.

· Recommended products to customers through explaining details

· Investigate and resolve state agency concern with supervisor, other departments in a timely manner

· Maintain documents & complies reports, in accordance with legal and regulatory compliance. Medicare Sales Representative 07/2019 - 12/2019

Alorica Indianapolis, IN

Develop and maintain appropriate understanding of the health care products related to sales responsibility.

· Adhere to the Centers for Medicare & Medicaid Services compliance policies.

· Drive sales revenue by assisting customers in making healthcare decisions over the phone.

· Meet monthly sales and performance goals.

· Make outbound calls to follow up on and close business.

· Carry out appropriate sales activity standards as directed by manager Customer Service Representative 06/2018 - 07/2019

Stericycle Indianapolis, IN

Accurately recorded and tracked all customer service enquiries within the company systems. Identified and escalated any process issues and offering suggestions/ideas for suitable resolutions.

Pro-actively escalated to management any unresolved customer queries that may breach our agreed SLAs.

Ensured that all customer data and information is handled with the highest degree of professionalism, safety and confidentiality in ERP system. Ensured that clear and concise notes are added onto our systems after each customer interaction, with relevant documentation attached were necessary. Schedule customer recall service using ERP system. Multitask and worked to tight guidelines, maintained composure when working under pressure. Delivered key business objectives, met business service level agreements and individual key performance indicators.

Repair Technician 10/2018 - 05/2019

Bell Techlogix Plainfield, IN

Inspected a unit's inner and outer housing to determine repairable or non-repairable damage. Read and follow written technical service procedures to determine unit performance. Performed complex repair on units, firmware upgrades, final testing to confirm repair results and data entry tasks using SAP.

Troubleshot problems and repaired faulty equipments. Keeping abreast of the latest technologies and practices in the industry. Performed other duties assigned.

Customer Care Representative 01/2017 - 10/2018

Conduent Anderson, IN

Actively listening to customers to provide them solution that simplify and organize their lives. Answered phone and worked with customer resolving inquiries. Sold data plans as well as others product.

Used my passion for cutting edge technology to generate sales. Unlock customer confidence in the best things about their products so they can immediately enjoy them.

Provided troubleshooting assistance to customers.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Customer Service Representative 12/2014 - 12/2016

Safelite Group Hiawatha, IA

Cultivated impact relationships with customers and drove business development by delivering product knowledge.

Professionally answered incoming phone calls from policy holders, insurance agents, and/or auto glass shops.

Accurately entered auto glass loss information into the production database. Verified customer insurance coverage and deductible amounts for the vehicle involved and communicated the information to the customer.

Used the production/shop locator system to locate and auto glass vendor that could service the customer's vehicle quickly and conveniently.

Used knowledge of auto glass parts to schedule a windshield repair or selects the appropriate glass part for replacement.

Used the appointments for service at Safelite store locations or contacted non-safelite vendors to arrange an appointment for the customer.

Assists in the training and orientation of new associates upon request. Education and

Training

Associate of Science: Computer Programming Expected in 05/2026 Gwinnett Technical College Lawrenceville, GA

Languages French:

Professional

Activities and

Honors

Have a passion for decor. Decorate all types of events

Contact this candidate