Medical Records Clerk
Resume:
Amanda Tindal
Medical Records Clerk
** ****** *****, ************, **, 37659
******.********@*****.***
Professional summary
Medical Records Clerk with over a decade of expertise in healthcare documentation and EHR systems, adept at enhancing data accuracy and operational efficiency. Enhanced customer service skills to streamline processes and foster collaborative relationships with healthcare providers, ensuring compliance and superior patient care. Committed to leveraging extensive skills in data entry, claims processing, and document scanning to drive innovation and excellence in healthcare settings.
Employment history
Durham Hensley Health and Rehab Medical Records Clerk/Central Supply Chuckey, TN
Jan 2024 - Present
• Completed Release of Information Requests Managed accurate scanning of medical records into EHR, ensuring compliance with standards and enhancing data retrieval efficiency.
• Conducted monthly physician visits to ensure timely documentation, reducing backlog and improving patient care coordination.
• Coordinated with healthcare providers for credentialing, fostering partnerships that enhanced service quality and compliance.
• Demonstrated strong attention to detail while processing Release of Information Requests, ensuring patient confidentiality and satisfaction.
• Executed precise scanning of medical records into EHR, enhancing data accuracy and retrieval efficiency across departments.
Wexford House Medical Records Clerk Kingsport, TN
Jul 2020 - Dec 2023
• Manage EHR scanning, ensuring accuracy and compliance, improving retrieval times by 18%.
• Coordinate monthly physician visits, boosting documentation accuracy and provider communication.
• Conduct provider credentialing, streamlining onboarding, reducing compliance issues by 12%.
• Facilitate Release of Information requests, enhancing patient trust and service satisfaction.
• Maintain medical certifications, ensuring compliance and uninterrupted patient care services.
Ballad Health PB Appeals Analyst Kingsport, TN
May 2019 - Jul 2020
• Appealed claims, secured reimbursements, boosted revenue by resolving insurance discrepancies.
• Collaborated with insurers, streamlined processes, built strong relationships, improved efficiency.
• Analyzed contracts, identified discrepancies, enhanced financial forecasting, strategic planning.
• Audited claims, ensured compliance, reduced revenue loss, meticulous review, problem-solving.
• Assessed and analyzed insurance contracts and fee schedules, identifying key discrepancies that improved financial forecasting accuracy.
NHC Kingsport Health Information Director Kingsport, TN
Oct 2018 - Apr 2019
• Analyzed patient data for coding accuracy, enhancing compliance and reducing billing errors.
• Managed QAPI initiatives, improving patient care standards and operational efficiency.
• Conducted audits of ICD-10/CPT4 codes, aligning with therapy services to minimize errors.
• Developed processes for information requests, enhancing patient service delivery and reducing wait times.
• Encouraged open communication among staff, fostering a collaborative environment that enhanced workflow and problem resolution.
NHC Pulaski Health Information Director Pulaski, TN
Oct 2015 - Oct 2018
• Collaborated with physicians for precise documentation, improving record accuracy.
• Analyzed physician documentation to identify discrepancies, resulting in improved accuracy of patient records and reduced audit findings.
• Coordinated with healthcare providers to streamline the QAPI program, fostering a culture of quality improvement and enhancing patient care outcomes.
• Maintained precise records of all admissions and audits, contributing to a transparent and efficient healthcare environment.
• Reviewed and refined health information protocols, leading to enhanced compliance with regulatory standards and reduced audit discrepancies.
• Implemented a comprehensive training program for staff, resulting in noticeable improvements in documentation accuracy and efficiency.
• Spearheaded the integration of an electronic health record system, streamlining data access and significantly improving patient care coordination.
Education
Chattanooga State Community College, Chattanooga, TN Associate Degree in Health Information Management
Aug 2009 - Sep 2012
Graduated Summa Cum Laude
Skills
EHR Systems (Experienced)
Data Entry (Experienced)
Document Scanning (Expert)
Scheduling (Experienced)
Microsoft Works (Experienced)
EPIC OnBase (Experienced)
Healthcare Documentation (Experienced)
Claims Processing (Experienced)
QAPI (Experienced)
ICD-10 (Experienced)
CPT4 (Skillful)
Additional information
Professional Membership RHIT
AHIMA member since 2011
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