Salesforce Cpq Sales Cloud
Resume:
DURGA *********@*****.***
SUMMARY
• 19 years of experience in Analysis, design, development and implementing and maintenance, configuration and administration of CRM applications, Siebel, Clarify, NetSuite and Salesforce.com.
• 15 years of experience in development, configuring and implementing Salesforce.com
• 10 years of experience in Salesforce CPQ
• Strong Interpersonal skills allowing good communication at all levels.
• Very good problem solving, analytical and troubleshooting capabilities.
• Experienced in all phases of SDLC process.
• Experienced in Sales Order Entry System, Sales Processes, Product Configurators, Quote to Cash and Order Processing Systems and Trouble Ticketing, Support, Data, Sales, Marketing, Experience and Service clouds.
• Responsible for defining architecture, planning environment setup, design and development in Salesforce in various industries
• Expertise in implementing and architecture of Salesforce solutions, SOAP, REST web service calls and APEX Trigger coding.
• Experienced in Architecture and CRM Solution Design and integrating with other systems Oracle, Ecommerce, Eloqua, Marketo, Pardot, SAP and NetSuite.
EDUCATION
Masters in Computer Applications
CERTIFICATIONS
Platform Developer I
PROFFESSIONAL EXPERIENCE
OpenText (Webroot Software Inc), Broomfield, CO Sept’ 2011 to Present Lead Salesforce Developer
Salesforce, Oracle ERP, ECOM, NetSuite, SAP, MS SQL Server, Oracle, MS Access, MySQL, Jitterbit, Informatica, Data Loader, Workbench, Demand Tools, D&B Connect, Salesforce CLI, SFDX, Aura, LWC, SOQL, SOSL, MuleSoft Any point, Pardot, HubSpot, Zuora, Marketo, Eloqua, DocuSign, Tableau, Conga Salesforce: Salesforce CPQ, Data Cloud, Marketing Cloud, Experience Cloud, Service Cloud, Sales Cloud Languages/Scripting languages: Java, Java Script, VB Script, HTML, XML, XSLT, CSS, JSON, SQL, PL/SQL, Perl, APEX, React, Angular, Visual Force, Python, SOQL, SOSL, SOAP, REST Version Control and Deployment tools: Force.com IDE, Force.com Migration Tool, TFS, Visual Source Safe, VSCode, Ant, Jenkins, Jira, Git, GitHub, Octane, SFDX, Copado and Salesforce CLI Agile Tools: SAFe, Rally, Confluence, Octane, Jira Business Data Services/Tools: Lean Data, Quip, Adobe, Gainsight, D&B Hoovers, D&B Optimizer, D&B Connect, Remedy 4.0, Golden 32, TOAD, Visio, Rational Clear Quest, GTSS Helpdesk, ITSM, Teams, SharePoint, SQL Server Management Studio, MS Excel
Analyzed, Designed, lead, developed and did the implementation and Maintenance of SalesForce.com and integrated with other applications as below in Webroot by rolling out Salesforce Implementation from migrating from NetSuite by o Implementing Email to Case
o Worked on Web to Lead and Web to Case
o Worked on Eloqua to SFDC integration.
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o Worked on SFDC to Oracle integration Worked on SFDC to Outlook integration. o Migrated data from NetSuite to Salesforce using SQL, Data Loader, Workbench. o Wrote scripts to automate data extract, and data migration and monitoring. o Sales Cloud by building Order Entry and booking processes by integrating with ECOM and Oracle with APEX triggers and classes, Metadata, SOAP APIs, Managed Packages and Outbound messages.
• Designed, developed, and implemented Sales Cloud Salesforce New Org and CPQ Tool Steel Brick Implementing o Implemented and customized Salesforce CPQ Managed Package solution with o Product and Pricing Setup with Salesforce CPQ
o Product Rules, Price Rules
o APEX coding for various processes for different Billing Models. o Implemented below processes with APEX triggers and classes. o Quote To Cash.
o Order Booking.
o Contract Process.
o Renewal Processes
o Volume and Tier Discounts and Pricing
o Advanced Approvals
• Enhanced Sales Cloud, Experience, Salesforce CRM Analytics, Revenue Cloud and Service cloud - Improved by enhancing the quoting and contracting and provision processes by implementing enhancements to Triggers, validations and flows to help Sales and finance Teams. o Gathered business requirements and prepared technical design docs/TSOs. o Implemented Sales Order Entry, Process and Order booking process flows for New, Renewal and Upsell Types of Sales.
o Designed, developed Territory Management using HTTP Callouts, JSON for REST APIs for Renewal Territory and Inside Sales Territory on Account
o Automatic Renewal Order creation and managed work order management, work assignment with Service Max. o Credit and Discount Approvals
o Contract generation with Subscriptions.
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o Upsell/Amend Process with Visual Force, SOQL, flows, LWC and APEX triggers and classes. o Developed Reports and Dashboards.
o Designed, developed Asynchronous Apex by implementing, Queueable, Future APEX to generate Contracts along with Subscriptions when an Opportunity is Booked. o Responsible for the platform's scalability and reliability. o Enhanced Sales Order Processing, Lead to Cash, Quote to Cash, Order booking, Renewal and Upsell processes with Visual Force, SOQL, SOSL, Validation Rules, Flows, invocable methods, APEX Triggers and Classes.
o Designed, developed, tested and implement a process to notify Ecommerce system when Accounts merge within Salesforce with triggers and outbound messages o Developed and Implemented Address validation on account to implement Avalara instead of Vertex using HTTP Callouts, XML for REST Webservice APIs
o Designed and Developed lightning web components with HTML, Java script and CSS for Account and Lead management with Lightning App Builder.
o Performed level 3 support by debugging code and resolving critical production issues. o Lead Team, training, mentor developers, administrators with code reviews, unit test code, worked with Business Analysts and Product owners to convert Business requirements to technical design docs. o Being responsible to implement the best practices for SFDC platform and best designs for software development.
o Implementing Salesforce solutions that adhere to platform best practices.
• Enhanced Marketing Cloud and Experience Cloud by implementing below o Designed, developed and Implemented Community with AURA technologies. Durga Page 3 of 5
o Enhanced Partner Management portal for Lead distribution and deal registration. o Implemented Marketo and enhanced Lead to Contact Processes, Contact Management. o OEM Community – Implemented OEM Community Portal for OEM team to help Marketing Webroot products. o Designed and developed Lightning Web Components in Lightning Framework with HTML, Java Script, CSS for Lead Process
o Enhanced Marketing Cloud with SOQL, SOSL, Custom objects, fields and relationships, validation rules, Flows, APEX Coding for the below processes.
o Lead creation, management from Marketo and HubSpot with Assignment Rules
Campaign Management using Apollo, Gong. Set the First Campaign on Oppty which the lead/contact is associated to Campaign.
Automatic creation of Campaign members based on Type and Sub Type of Campaign.
• Merged 3 Salesforce instances Webroot and Carbonite into OpenText Salesforce by merging the processes, data, products, systems, and Integrations with Webservices Callouts and enhancing Experience Cloud. o Designed and Integrated Salesforce with Pardot and Implemented and enhanced for Prospect and campaign management, scoring and workflows.
o By Enhancing Quote to Cash process with Dynamic Product Selection, product management and dynamic auto pricing with Product Price Lookups
o Implemented Opportunity splits to calculate commissions for Sales Ops teams, moving Process builder flows and workflows to Flows, APEX triggers with SOQL and validation Rules. o Update Opportunity line items with License information from ECOM and NetSuite using Webservices APIs. o Designed and developed Lightning Web components with HTML, Java script, Java, and CSS on Opportunity for Submission to Business Ops.
o Review Salesforce Release Notes and implemented Salesforce recommendations. o Developed Lightning Web components for Usage Schedules with Lightning App Builder and Lightning Design system SLDS.
o Enhanced the Billing Models processes with Visual Force, SOQL, SOSL, flows, Flows, APEX coding. o Performed Demos for user training, documenting the process flows, system architecture, configuration guides, conducted User Acceptance Test.
o Did troubleshoot, debug application errors, integration failures, and performance issues and resolved. o Used CI/CD methodologies, DevOps release pipelines/practices by using version control, branching, conflict resolution of pull requests and deploying using Salesforce CLI, Salesforce DX, VS Code, GitHub, Jenkins and Copado.
o Experienced with Agile development methodologies and practices with user stories and acceptance criteria with SAFe, Octane and Confluence.
o Maintained Security by managing Roles, Profiles, Permission sets, sharing Rules, field level security and performing Audits, governance and comply with GDPR, PCI, HIPPA and SOX. o Enhancing Marketing system with Partner Management, Data Management, contact management and maintain data accuracy and quality by implementing D&B Connect and Zoom Info. o Enhancing Service cloud by implementing Auto Case creation, assignment rules, escalation rules and management with Record Types, Custom Settings, apps, actions, dynamic Page layouts, lightning record pages with Lightning App builder.
o Used ETL processes by performing Data imports, Data Mapping for complex Data structures and Data Exports. o Implemented Tableau and built dashboards, lenses, datasets with SAQL o Performed Data management and data optimization, de-duping with Demand tools and putting Validations and improving data quality and data integrity.
o Designed, developed Asynchronous Apex by implementing Batch APEX to update License expiration Date on Accounts with the latest expiration Date of License records and scheduled the job. o Implemented Partner Discounting for New and Renewal Opportunities with Visual Force, SOQL, Flows, Price Rules and APEX triggers and classes.
Dish Network, Englewood, CO Mar’ 2008 to Sept’ 2011 Staff CRM Administrator and Developer
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Worked on implementing and maintenance and support of SalesForce.com and related applications. o Gathered requirements from business users, analyzed and prepared design documents to implement Salesforce.com
o Customized and personalized Sales force. com to fit environment's specific needs. o Maintained and developed custom objects to build new application functionality and tabs in the Sales force. com. o Analyzed and maintaining Return Authorization Process. This process is used for the exchange of Receivers. o Created Page layouts, work flows.
o Perform migrations to productions
o Created new user accounts and configured Sales force. com to fit security needs at the user and organization levels. o Conducted meetings with other teams to track the resolution. o Generated different kind of reports/ dashboards using Sales force. Com o Also maintains the Inventory Management system in Salesforce.com which interfaces with Oracle ERP to update the inventory.
o Performed Data migration and updates through the App Exchange Data Loader in Sales force. com o Trained staff and executives.
o Automated Inventory Management procedures and processes with approval processes. o Analyzed the Sales Order Import process by communicating with Business o Created custom objects
o Create and maintain Apex triggers
o Created training manuals to aid in the development o Responsible for any configuration changes, enhancement requests o Implemented solutions by creating roles, groups and profiles o Analyzed and prepared designed documents for the Ship Update process o Configured by using formulas and validation rules o Designed and working on Receive functionality in Salesforce.com o Performed user training
o Performed system support for Salesforce.com and other applications o Did troubleshoot and resolved issues/tickets
o Perform user administration
o Perform User acceptance testing
o Troubleshoot the production issues in Salesforce.com and the integrated systems and find solutions.
As a Team Lead upgraded and Implemented Siebel CRM from Siebel 7.5 to Siebel 8.0.0.9 via versions 8.0.0.3 and 8.0.0.5 Quantum Corporation, Denver, CO Apr’ 2007 to Dec’07 Senior Developer
Analyzed and worked on migration from Clarify CRM to Salesforce. o Conducted meetings for the functional and technical design documents with business. o Worked on enhancements on Accounts, Service Contracts and Cases and validation of the data o Implemented the workflows
o Created roles and profiles as needed
o Responsible for any configuration changes, enhancement requests o Responsible for all mass data loads and pre-deployment testing o Maintained and developed custom objects
PHILIPS MEDICAL SYSTEMS, Atlanta, GA Mar’ 2006 to Apr’ 2007 Technical Lead
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Played key role in the analysis, design and implementing Siebel CRM suite of applications and interfaces with other applications Worked on interfaces to Siebel.
Worked on Service Requests routing, auto Reject and auto forward with Business Rules
Worked on SAP Master data load programs from SAP systems to store equipment status and prompt users in Siebel for inactive systems.
Worked on Siebel Questra Interface to automate Service Request creation via Machine-2-Machine when an alert occurs.
Wrote and modified Stored Procedures in SQL Server 2005 for dispatch queue maintenance and modified Web Services to record Customer SLA and enhanced Response Time Calculations LUMEN (LEVEL (3) COMMUNICATIONS), Broomfield, CO Aug’ 2005 to Dec’ 2006 Senior Engineer / Sr. Programmer Analyst
Worked in maintaining Clarify CRM and migrated it to use Siebel CRM Implemented the Sales Order Entry and Processing System, Logistics and Work Force Management System.. o Worked on Quote/Sales order to analyze the Order fallout and resolve it. o Worked on Quote/Sales order to fix problems in conjunction with Order Validation and Order Processing. o Prepared documentation for Sales personal.
o Communicated with downstream systems and after analysis and identified the cause o Mentored and trained users.
o Conducted meetings with other teams as needed.
Developed Sales Order Entry System (TOES) and worked on projects for Sales Order and support the products.
Worked on the Newtonian Siebel mapper as new products have been added.
Designed and developed the DT Install and DT Change project where the existing product/services are recorded into the Order Entry System.
Customized the system for Siebel Call Center, Siebel Sales for generating opportunities, quotes, Service requests, Accounts, and Contacts and integrating those to Clarify application
Worked on Ticketing Services for Service Request creation and work flow management. Status: US Citizen
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