Customer Service Office Manager

BA Bethany Allen

Montgomery, AL ***** 334-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

I am a mother of 7 adult children and 12 grandchildren. I have a desire to own and operate a children's boutique. I would like to showcase garments that are a one of a kind. This boutique will feature garments from all of our fifty states. Also,I have the criminal justice degree so I would like to do work from a small business or nonprofit. I enjoy meeting and social networking with business minded people.

SKILLS Office Management

Office Supplies and Inventory

Clerical Support

Employee Performance

Evaluations

Setting Up Appointments

PowerPoint Presentations

Referral Verification

Restocking Supplies

Employee Paperwork

Event Networking

WORK HISTORY ASSISTANT OFFICE MANAGER 09/2017 to 10/2022 Echo Montgomery, AL

Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Created and updated records and files to maintain document compliance. Conducted research to assist with routine tasks and special projects. CUSTOMER SERVICE AGENT 11/2021 to 04/2022

Everise Montgomery, AL

Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Facilitated communications through management of inbound and outbound customer calls.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Addressed customer account discrepancies and concerns. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

EDUCATION Accounting And Business Management

Alabama State University, Montgomery, AL

Associate Of Applied Science Criminal Justice 05/2002 South Univery, 5355 Vaughn Rd

High School Graduate Excel 05/1973

Sidney Lanier, 1756 South Court St

Contact this candidate