Social Media Customer Service
Resume:
EDUCATION
J ARLEIN E S COBAR GONZALEZ
H I G H E N D E V E N T D E S I G N E R C A T E R I N G D I R E C T O R CONTACT
*******.*******@*****.***
WORK E XPERIENCE
BAY AREA CALIFORNIA
SKILLS
AWARDS
Best Catering Manager
2019 - 2022 - 2023
Best Sales Manager
2021 - 2022 - 2023
L ANGUAGES
BILINGUAL
English Spanish
PROFILE
Leadership & Team
Management
Event Planning & Coordination
Customer Service Excellence
Vendor & Supplier Relations
Budgeting & Financial
Management
Menu Development &
Catering Logistics
Marketing & Sales Strategy
Social Media & Content
Creation
Time Management & Multi-
tasking
Communication &
Interpersonal Skills
Adaptability & Problem
Solving
Creativity & Design
Contract Negotiation
Staff Training & Development
Contractor & Partner
Collaboration
Trend Analysis & Innovation
Ensure all catering services meet corporate branding standards, including food presentation, staff uniforms, and event setups. Maintain consistency in service and quality for all corporate events. Build strong client relationships, tailoring menus and services to their preferences, budgets, and corporate culture. Coordinate event logistics, including food service, setup, and staffing, for events like breakfasts, luncheons, and conferences. Oversee food safety and cleanliness, adhering to health regulations and safety protocols. Catering Manager 2024 - PRESENT
Aramark, Walmart Bay Area
Event Manager 2015 - 2017
CP Fine Catering
Dynamic and results-driven Event and Catering Director with over 17 years of experience managing high-profile events, coordinating catering services, and delivering exceptional customer service. Expert in leading teams, vendor negotiations, and driving seamless execution of events. Seeking a leadership role where my skills in strategic planning, staff management, and client relations can contribute to an organization’s continued growth and success.
ULACIT (LAUREATE
INTERNATIONAL UNIVERSITY)
Degree in Marketing and Sales
Events Designer /Catering Director 2016 - PRESENT
South-Bay Catering
Lead event planning from client consultation to execution, ensuring smooth operations. Customize proposals, manage vendors, and coordinate event logistics, including staffing, rentals, and design. Oversee kitchen and service teams for timely menu execution, supervising set-up, service, and clean-up. Manage event budgets, hire and train staff, and maintain high service standards. Create weekly blogs and manage social media to boost brand awareness Managed on-site event execution, client relations, and catering services for corporate and private events. Coordinated venue contracts, staffing, and logistics to ensure high-quality service. Hired and trained staff, enhancing team performance and client satisfaction. Oversaw rentals warehouse and fleet, ensuring timely delivery and return of event materials. UNIVERSITY OF PANAMA
Degree in Primary School English
Teaching
SAN JOSE STATE UNIVERSITY
Event Management and Design
Event Planning & Management Software: Tripleseat, Caterease, Catertrax, Kronos.
Office & Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)
Design & Marketing Tools: Canva
Marketing Coordinator 2014 - 2015
Qualcomm
Managed office logistics to ensure smooth operations and excellent internal service. Oversaw the marketing budget, coordinating with distributors for advertising. Planned company events, ensuring alignment with branding and budget. Assisted the sales team with product demonstrations and customer evaluations.
T E CHNICAL SKILLS
BRANDS THAT I HAVE WORKED WITH
C E R T I F I CATIONS
MANAGERS T
ALLERGENS T
QUALITY CONTROL
WASTE CONTROL
TEMPERATURES
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