Human Resources Employee Relations
Resume:
Starla Baldwin, MBA
Henderson, Neveda
**********@*****.***
Email: *********@*****.*** Champion for HR Excellence (Page 1 of 4)
Executive Summary
Versatile, hands-on Executive Human Resources Professional with demonstrated success developing, managing and delivering a wide variety of Human Resources services. Extensive experience implementing creative innovative people strategies and programs aligned with business objectives positively impacting workforce productivity, employee retention, benefits and Human Resources operations. Area of Expertise includes Workforce Planning, Employee Relations Management, Leadership Development, Benefits Management, Performance Management, Workers Compensation, Talent Attraction, Recruiting and Retention, Compliance Management, Compensation Administration & Organizational Development.
Professional Experience
Argus Medical/ProHealth Partners – Long Beach, CA January 2022 – January 2025
Director of Human Resources
Collaborates with executive leadership to define long-term visions, strategies, goals, and strategic planning
Facilitating as a key advisor to the Senior Management team in devising and effectuating coherent Human Resources strategies, internal processes and procedures.
Leading the integration of activities and services across Human Resources to ensure staff are effective and retained to deliver excellent service.
Oversee execution of annual profit share programs, notifications, and annual calculations.
Conducts Sexual Harassment Prevention trainings for Providers and staff, including company clients.
Responsible for position controls and salary analysis for projected annual increases, COLA adjustments, merit increases and budgets.
New hire orientation, onboarding, all required trainings (Diversity and Inclusion, HIPPA, Sexual Harassment Trainings, etc.
Identifies key performance indicators to assess the organization’s success and market competitiveness.
Researches, develops, and implements competitive compensation, benefits, performance appraisal, and employee incentives. Strategic planning and collaboration.
Develops Talent Management initiatives to source, recruit, and retain top talent, utilizing ADP’s ATS.
Current staff of 1000, with five direct reports in Human Resources and Payroll.
Oversee the resolution of complex employee relations challenges with creative and strategic solutions.
Provides guidance and leadership to the organization to assist with the resolution of employee relations.
Responsible for the HR department, leading a team of five, including Payroll.
New hire ADP enrollments and Payroll processing.
Maintains knowledge of regulations, best practices in employment law, human resources, and talent management.
Re-write and update employee manuals annually.
Oversee workers compensation program, process and civil claims, working directly with labor attorneys.
Organizational development guidance, training facilitation, corporate event planning, and employee relations.
Works closely with the CEO/COO on the strategic plan and yearly budget. Administers employee benefits, including health care, COBRA, 401K Retirement Plans. Provides cafeteria style benefits and Flexible Spending Accounts (FSA)
As the plan administrator, I am responsible for completing and filing the 2022 Form 5500.
Crenshaw Healthcare - Los Angeles, CA June 2015 – August 2021
Director of Human Resources
Organizational development guidance, training facilitation, corporate event planning, employee relations, benefits administration and workers compensation.
Implemented a new hire orientation to include Leadership team and training.
Ensured employees’ files were maintained appropriately to comply with all applicable laws, regulations and HRSA. Ensure the HR department was audit ready on an annual basis.
Lead Strategic Planner for the organization and restructured the organizational chart.
Works directly with Executive Leadership team and reports directly to the CEO. Assisted with the opening of new Community Health Clinic. Worked directly with CEO/CFO on Government contracts, grants and awards. Attend monthly Board meetings and interact with the Board of Directors.
Financial responsibilities include, but are not limited to, preparing and managing the HR budget, benefits cost, assisting with compensation reviews including salary and bonus structure. Reduced turnover by 30%
Works closely with CEO/CFO on the strategic plan and yearly budget. Administers employee benefits, including health care, COBRA, 401K, 403B and Retirement Plans. Provides cafeteria style benefits and Flexible Spending Accounts (FSA)
As the plan administrator, I am responsible for completing Form 5500 & 8955-SSA electronically. Ensure the organization is compliant and audit ready annually.
Assist Finance with the Summary Asset Report (SAR) in preparation for annual audits.
Reduced Workers Compensation Claims from 34% ratio to 7% ratio with an annual savings of $204,464.00.
Analyze Claims experience to determine patterns of causes of loss, works directly with Attorneys.
Works directly with Brokers annually on benefits and insurance renewal rates and premiums.
Acts as Safety Captain, holds forums and works directly with Safety team members.
Lead Recruitment for the Human Resources team. Responsible for recruiting C- suite, Doctors and Dentist.
Manage the entire recruitment and selection process. Responsible for onboarding/new hire orientation.
Provides Leadership trainings, Injury Free trainings, and Workers Compensation/ Safety Trainings.
Works closely with the Board of Directors, Community Healthcare Clinics and Coalitions.
Served and Assistant Lead committee member for company events including Holiday events.
Collaborates with other community health clinics and schools to attract and retain new graduates.
Implemented company policies and procedures. Created company handbook in 2018.
Worked with the Executive team and opened two healthcare clinics in the Los Angeles area.
Recruitment for all Providers and Dentist hired sixteen (16) Doctors and Dentist in three years.
Hired, managed, and trained a Human Resources team of four. Responsible for seven locations and 400 employees.
New Directions for Veterans - VA Hospital – West, Los Angeles, CA June 2011 – May 2015
Director of Human Resource
Provided oversight, guidance and direction, as needed to staff and managers, including activities of Human Resources, Payroll/Benefits, and Pension and 401k functions. Reported directly to the CEO and worked with the Board of Directors.
Drafted an employee handbook with policies and procedures accurate for the state of California.
Reviewed turnover reports, orientation summaries and exit interview reports with company management, helping to identify and implement improvement opportunities.
Assists with development and execution of action plans to address Human Resources related areas identified for improvement. Responsible for six (6) locations and managed a staff of three (3).
Used exit interview data from terminating employees to determine trends. Developed appropriate retention initiatives, provided management reporting and recommended improvement plans, as needed.
Responsible for the oversight of the Executive Retirement Program including monitoring and reporting.
Executive Plan Administrator, kept records, documentation, accounting and worked directly with Brokers
Promoted and participated in the development and use of employee recognition programs.
Assured implementation at all Division of New Directions Human Resources policies including all aspects of employee relations, performance management and disciplinary actions, conflict resolution.
Conducted job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct. Reduced turnover rate by 20%.
Handled COBRA documentation for all qualifying events. Completed all FMLA documenmtation for employees. Approved or denied FMLA claims and LOA
Worked with Brokers for benefits renewal. Created a tier benefits package. Created and implemented a benefits program for New Directions which saved the company $160,000.00 annually. Created and assembled an entire HRB/Finance module for New Directions for Veterans.
Ensured employee’s files were maintained appropriately to comply with all applicable laws, regulations and Joint Commission. Worked closely with legal team regarding Workers Compensation and Cival claims.
Atlanta Public Schools – Atlanta, GA November 2008 – June 2011
Senior Director of Benefits
Coordinate Administrative benefits program; FMLA, ADA, Workers Compensation, and sick leave.
Maintain FMLA files and claims daily. Review active employee leaves and educate employees of duties and responsibilities.
Approve or deny FMLA claims with follow up to employees and immediate supervisors.
Process unemployment claims for all non-returning employees with written correspondence to the Department of Labor.
Complete yearly census report with the Director of Benefits/Risk Management as well as completed a weekly FMLA report.
Assist employees with benefits issues by serving as a liaison between employees and the insurance carriers.
Track employee’s leave of absence, long term disabilities and process insurance claim
Enroll employees in benefits; medical, dental, vision, EAP, Pension and Retirement
Worked directly with Executive Leaders annually on census review for benefits. Provided Cafeteria Style Benefits Plan with 16% overall savings.
EDUCATION
University Of Phoenix- Business Management Administration- Master’s Degree La Palma, CA 2019 - 2021
University Of Phoenix- Human Resource Management BA Degree Atlanta, GA 2004 - 2007
CPR Certified with ACLS Certification, Los Angeles, CA 2023
Contact this candidate