Customer Service Representative
Resume:
Kayleigh Feather
Randleman, NC *****
*************.**@*****.***
Professional Summary
Detail-oriented and customer-focused professional with experience in customer service, scheduling, and logistics. Skilled in AS400 and SAP systems, with a proven ability to manage orders, coordinate workflows, and assist customers efficiently. Passionate about problem-solving, teamwork, and optimizing business operations.
Work Experience
Customer Service Representative
Hughes Furniture Industries, Inc.-Randleman, NC
May 2022 to Present
•Manage customer service operations, ensuring prompt and effective issue resolution.
• Oversee quick ship orders and order scheduling to maintain efficient workflows.
• Utilize AS400 system for order tracking and processing. Independent Contractor (Delivery Driver & Shopper) Instacart & Doordash-Asheboro, NC
November 2021 to May 2022
• Managed order fulfillment, route planning, and timely deliveries.
• Provided excellent customer service and problem resolution.
• Maintained efficiency in a fast-paced, independent work environment. Substitute Teacher
Uwharrie Charter Academy-Asheboro, NC
November 2021 to May 2022
Provided instruction and classroom management for various subjects and grade levels. Sales Associate
Harbor Freight Tools-Asheboro, NC
December 2020 to November 2021
•Assisted customers with inquiries and purchases, ensuring a positive shopping experience.
• Operated cash registers, answered phones, and maintained inventory organization. Education
Associate in Business administration
Guilford Technical Community College - Greensboro, NC August 2019 to December 2021
High school
Uwharrie Charter Academy - Asheboro, NC
August 2016 to June 2019
Skills
• Cash Handling & POS Systems (1 year)
• Customer Service & Sales (6 years)
• IBM AS400 System Proficiency (3 years)
• Teamwork and Collaboration (6 years)
• Microsoft Office Specialist Certification
• Team Collaboration & Problem-Solving (6 years)
• SAP GUI (2 years)
• Order management & Scheduling (3 years)
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