Customer Service High School

Sarah Seraphin

Boston, MA *****

Phone: 617-***-****

Email: **************@*****.***

Education

Loyola University of New Orleans — Bachelor’s Degree (In Progress)

August 2023 – Present

Snowden International High School — Boston, MA

Graduated June 2023

Graduated with Honors in Biology

IB Certificate Recipient

German Language Certificate Recipient

Katharina-Henoth-Gesamtschule — Cologne, Germany

Graduated June 2021

University Entrance Qualifications

Graduated with Honors in English, German, and Physics

Experience

Cashier / Food Prep Associate

American Provisions – Boston, MA

July 2022 – December 2023

Curated and assembled custom charcuterie platters and prepped baked goods.

Prepared sandwiches for catering deliveries and processed customer phone orders.

Managed and restocked retail products, meats, and cheeses with correct pricing.

Hosted wine and cheese educational classes for customers.

Worked as a barista, serving over 200 customers daily with efficiency and attention to detail.

Front Desk Staff / Event Coordinator

Boys and Girls Club of Dorchester – Boston, MA

April 2023 – August 2023

Monitored facility security and ensured a safe environment for children and staff.

Created daily activity schedules to engage children across different age groups.

Managed office supplies and maintained inventory for administrative needs.

Handled communications professionally via phone and email with parents and staff.

Coordinated events and decorated spaces to enhance the club environment.

Flex Cosmetics Associate (MAC Counter)

Macy’s – Boston, MA

May 2024 – May 2025

Delivered personalized makeup consultations and product demonstrations.

Achieved sales goals through upselling and providing exceptional customer service.

Maintained MAC Cosmetics’ visual and hygiene standards at the cosmetics counter.

Assisted with product launches, special events, and store promotions.

Organized and replenished stock, ensuring a fully supplied and visually appealing display.

Skills

Customer Service & Communication

Event Planning and Coordination

Bilingual: Fluent in English and German

Retail Sales and Product Knowledge (Cosmetics, Food & Beverage)

Team Collaboration and Leadership

Organizational and Time Management Skills

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