Customer Service

Aaliyah Sacks

AWARDS:

Culinary Arts Certification

**** ******** ***** ** ******* GA 30032 470-***-**** ****************@*****.*** WORK EXPERIENCE

Hartsfield Jackson International Airport — Customer Service Agent / Baggage Agent / Ramp Agent

03/2024 to Present, Atlanta, GA

Ross Dress For Less — Stock/Sales Associate

A ramp agent's job is to ensure that ground operations run smoothly and safely by performing a variety of tasks, including:

Aircraft handling: Guiding aircraft to and from their gates, and preparing them for departure Baggage and cargo management: Loading, unloading, and sorting baggage and cargo from aircraft, and transporting it between terminals, cargo facilities, and other aircraft Equipment operation: Operating heavy equipment like baggage carts, belt loaders, and push-back tugs

Inspections: Performing functionality inspections of equipment, and conducting fuel quality test De-icing: De-icing planes in cold weather, and removing snow and ice from ramp areas Customer service: Providing customer service

A baggage service agent's job description includes: Baggage handling: Moving luggage from check-in to departure areas, loading and unloading luggage from aircraft, and transporting luggage to and from aircraft holds Scanning and tagging: Ensuring luggage is scanned and tagged Customer service: Assisting passengers with their belongings and answering questions Maintaining cleanliness: Keeping the baggage area clean and organized Safety: Following safety regulations and procedures Monitoring: Monitoring the dispatch of arrival baggage and the baggage carousel for unclaimed baggage

Storing: Storing unclaimed bags until they are claimed or turned over to baggage services Troubleshooting: Operating automated baggage handling systems and troubleshooting issues Airport customer service agents, also known as airline customer service agents or air travel assistants, provide customer service for passengers and air travel: Check-in: Assist passengers with check-in, including self-serve and assisted check-in Reservations: Help passengers with reservations, rebookings, and itineraries Baggage: Assist with baggage, including weighing, collecting excess weight charges, and helping with lost or damaged luggage

Boarding: Escort passengers to the boarding gate and ensure they board the correct plane Information: Answer passenger questions about flights, luggage, and other travel topics Special assistance: Assist passengers with special needs, such as unaccompanied minors, VIPs, and people who need wheelchairs

Safety and security: Follow safety and security measures Paperwork: Complete and file paperwork for each task Purchases: Handle purchases with cash and credit cards Complaints: Help resolve customer complaints

03/2023 to 04/2024, Stonecrest GA

Amazon — Customer Service Representative

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. Stock Associate Responsibilities:

• The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation

• The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require

• The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals

• Understands that safety is the number one priority and practices safe behaviors in everything they do

• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone

• Maintains clutter free, clear egress to emergency exits

• Immediately corrects or reports any unsafe conditions or practices to Store Leadership

• Recognizes fellow Associates using Company recognition programs

• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner 06/2023 to 03/2024, Atlanta GA

IHOP — Server

Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Customer Service Responsibilities:

• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems

• Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

• Tracking Interactions: Documenting customer interactions, feedback, and resolutions in the customer service database

• Training: Training new customer service representatives

• Analyzing data: Analyzing customer service data to identify trends and areas for improvement 03/2023 to 05/2023, Stonecrest GA

Applebee’s — Hostess

Are you a person that works well in a challenging, fast-paced business among a friendly team of people? Apply now to be considered at IHOP a well-known family dining restaurant doing business for nearly 60 years! Starting day 1 you begin a great training program to learn our policies and procedures and to gain the skills that youll need to provide our guests with the fantastic dining experience they expect.

Server Responsibilities:

• Greet and seat guests in a friendly and welcoming manner

• Take food and drink orders accurately and promptly

• Deliver food and beverages to tables in a timely manner

• Ensure guest satisfaction by providing excellent customer service

• Assist with bussing tables and maintaining a clean dining area

• Handle cash and process payments using the Aloha POS system

• Collaborate with kitchen staff to ensure accurate and timely order delivery

• Provide recommendations on menu items and specials

• Upsell additional food and beverage items to increase sales

• Maintain knowledge of food handling and safety guidelines 05/2022 to 01/2023, Atlanta GA

Walmart Supercenter — Front End Services

Mercedes Benz Stadium — Cook

This restaurant front of house job for Hosts or Hostesses will focus on guest seating or greeting or reception / reservations duties in which you will be expected to provide great customer service. Host Responsibilities:

• Open door for guests arriving and departing

• Greet and walk guests to their table while engaging them in conversation

• Highlight menu items or specials for the guest after seating them

• Maintain a clean and organized guest greeting area

• Provide guest assistance to servers as needed

• Manage the Wait List when the restaurant is full

• Accommodate any special needs of guests, i.e., boosters, highchairs, etc

• Fill out the Specials Board for guest review

09/2021 to 03/2022, Atlanta GA

The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! Cashier Responsibilities:

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

• Prevented store losses using awareness, attention to detail and integrity

• Cross-trained and provided back-up for other customer service representatives when needed

• Worked as a team member performing cashier duties, product assistance and cleaning

• Assisted customers with store and product complaints

• Bag, Box or Wrap Merchandise

• Guaranteed positive customer experiences and resolved all customer complaints

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

06/2020 to 09/2021, Atlanta GA

Six Flags — Park Services

As A Cook, Responsible for overseeing the Appetite Satisfaction Department, which involves operating the following stations: Food Production, Grill, Fryer and other tasks if applicable. Cook Responsibilities:

• Preparing and cooking food orders to meet product quality standards

• Food preparation and portioning

• Cooking on the grill

• Operating the fry station

• Dressing items to order

• Packaging all menu items and checking for product quality and consistency

• Cleaning including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas

• Occasionally serve food

• Maintain a clean and safe work area, including handling utensils, equipment and dishes

• Present and garnish dishes

• Clean and sanitize work areas, equipment and utensils

• Operate kitchen equipment such as broilers, ovens, grills and fryers

• Set up workstations with required ingredients and equipment

• Check the quality and freshness of ingredients

04/2020 to 04/2020, Austell, GA

MadRag — Sales Associate

This position is responsible for upholding the cleanliness standards of Six Flags, delivering a superior guest experience, and enforcing all park policies and procedures. Park Services Responsibilities:

• Removing trash, cigarette butts, debris, and graffiti, both behind the scenes and in Guest's view in order to maintain a clean and safe work environment

• Sweeping park streets, walkways, and attraction areas with broom and dustpan while continuously walking your assigned section

• Hosing down back areas and patios when necessary

• Wiping down all trash receptacles, tabletops and counters in assigned section

• Giving guest directions if needed and answering any question

• Removing and replacing new partially filled liners inside trash receptacles

• Transporting trash from the trashcans to the park compactor areas and separating materials as necessary to adhere with park recycling rules

• Preparing restrooms for park opening each day

• Cleaning up bio spills using appropriate materials

• Assisting in other areas of the Park Services department

• Performing other incidental and related duties as required and assigned

• Other Functions: Taking on all other duties assigned to support the park as a whole 02/2020 to 04/2020, Decatur GA

Rainbow Shops — Sales Associate

The Sales Associate is responsible for driving sales while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the MadRag shopper. Associate Responsibilities:

• Introduces current sales, promotions, loyalty program and other brand initiatives

• Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking)

• Completes sales transactions and maintains proper accountability at registers

• Demonstrates initiative, teamwork and ownership in every interaction

• Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations

• Assists in daily store recovery, before, during or after store opening hours

• Adapts to an environment that changes quickly while managing multiple tasks

• Consistently creates a welcoming environment as customers enter or exit the store

• Immediately responds to customer inquiries and needs

• Proactively seeks opportunities to deliver a great customer experience

• Uses basic selling techniques to engage with the customer. 06/2019 to 02/2020, Stonecrest GA

Fairfield Inn & Suites by Marriott Atlanta Stonecrest — Front Desk Receptionist Sales Associate is responsible for driving sales while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the Rainbow shopper. Associate Responsibilities:

• Support the customer service initiative through the ASSIST program

• Responsible to solve customer problems

• Assist in or moves, merchandising, display maintenance, and housekeeping

• Create and maintain compelling merchandise presentations per the company guidelines

• Read, comprehend and complete markdowns

• Ensure merchandise pricing is complete and accurate

• Assist in conducting audits of assigned areas as needed

• Responsible for promoting a safe and secure environment in the store

• Maintain orderly appearance of register area and keep supplies stocked

• Accomplish assigned tasks in a timely manner

• Read, count, and write to accurately complete all documentation

• Expedite front lines, direct ow of customers, and ensure that each customer receives outstanding customer service

• Monitor the tting rooms if that is appropriate with your store

• Accountable for protecting the company's assets by understanding and following inventory and management controls

10/2018 to 04/2019, Stonecrest GA

Walmart Supercenter — Front End Services

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. A talent for customer service and work experience in the hotel industry.

Receptionist Responsibilities:

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Upsell additional facilities and services, when appropriate Maintain

• updated records of bookings and payments

02/2018 to 09/2018, Memphis TN

Philly Creations Food Truck — Assistant Manager

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company prole with target market.

Front End Service Responsibilities:

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

• Prevented store losses using awareness, attention to detail and integrity

• Cross-trained and provided back-up for other customer service representatives when needed

• Worked as a team member performing cashier duties, product assistance and cleaning

• Assisted customers with store and product complaints

• Bag, Box or Wrap Merchandise

• Guaranteed positive customer experiences and resolved all customer complaints

• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

07/2017 to 12/2017, Memphis TN

Petsmart — Early Morning Stocker

Food truck manager responsible for managing food service operations within food truck. Ensure all employees follow in house policies and procedures and meets with all federal and state requirements. Assistant Manager Responsibilities:

• Oversee the day-to-day operations at food truck

• Plan for menus and purchase food for daily operations

• Maintain required records including food production, inventory, income/expense, meal counts and personnel records

• Preside over food truck employees, including cooks, food preparers, cashiers, and other employees

• Ensure safety standards are maintained while food is being cooked

• Prepare and serve the food

• Plan and budget for future meals

• Maintain equipment including refrigerator, stove, prep table and cookware

• Ensure customer experience is satisfactory

• Hire, recruit, and train employees

• Respond to customer preferences and complaints

• Set prices for each product on menu

• Deliver orders to appropriate customers

• Direct the cleaning of the truck and commercial kitchen

• Maintain employee records, prepare payroll, and complete paperwork to comply with laws and regulations

• Keep records of supplies and purchases

03/2017 to 05/2017, Kileen TX

Aldi — Part Time Stocker

Care.com — Part Time Nanny

A hard worker, can do well independently and on a team. Committed to working hard to get the job done. Detail oriented. Can work in fast paced environments. Stocker Responsibilities:

• Cleaning display cases, shelves, and aisles

• Ensure the store is set up for a successful day

• Providing exceptional customer service and assisting customers in locating and selecting the best solutions

• Displaying advertising and pricing signs

• Ensuring shelves and storage areas are stocked with the right product

• Working during non-operating store hours which may include weekends and holidays

• Keeping the shelves stocked with the best solutions and ensuring that it is merchandised correctly, help pet parents nd the very best solutions for their pets every time they shop 07/2016 to 02/2017, Milwaukee WI

Accomplished and Motivated leader with strong organizational and prioritization abilities. Areas of expertise include stock, bin, and Cashiering. Goal-oriented stocking dedicated to high levels of customer satisfaction and meeting aggressive business goals. Stocker Responsibilities:

• Organizes new inventory, removes and breaks down empty boxes

• Collaborates with team members and communicates relevant information to store management

• Upholds the security and condentiality of documents and data within area of responsibility

• Operates machinery and follows all safety procedures

• making sure product displays are merchandised, expertly displayed and available to our customers

• responsible for stocking, organizing new incoming inventory and safely operating machinery.

• Stock shelves and rotate product properly to guarantee fresh product is available for the customer

• Follow other duties as assigned

01/2016 to 07/2016, Milwaukee WI

EDUCATION

Milwaukee Marshall High School

Bayview Middle And High School

West Allis Central High School

Wedgewood Park International Middle School

Child-focused Nanny with over a year of experience in providing care to newborns and school age children within private home settings and during travel. Highly dedicated to fostering nurturing environments and designing engaging activities to drive children’s psychological, social and intellectual wellbeing. Expertise in managing family schedules, including school and extracurricular activities, to streamline day-to-day events and strengthen relationships and interactions between parents and children.

Nanny Job Responsibilities:

• provides care to children inside and outside the home

• prepares healthy meals

• manage family schedules

• provides structure and communicate consistent behavioral expectations

• cares for infants, including bottle feeding, diapering and dressing

• performs light housework

Contact this candidate