Customer Service Sales Representative
Resume:
Ryanika Turner
Akron, OH
**********@*****.***
Professional Summary
I have experience in customer service/retail sales representative and caregiving. Authorized to work in the US for any employer
Work Experience
Collections Representative
Huntington Bank-Remote
January 2024 to August 2024
Take inbound and outbound calls regarding past due accounts. Process payments and schedule payments.
Sr. Collections Specialist
Discover Financial Services-Remote
October 2022 to August 2023
Contact and receive calls for card account holders, to initiate payment arrangements for past due balance.
IT Specialist
Epiphany Management Group-Akron, OH
October 2018 to March 2021
I provide IT Assistance To providers If They need help troubleshooting a SMC device or if general IT help is needed.
STNA
Hickory Ridge Nursing & Rehab Center-Akron, OH
January 2016 to June 2016
Responsibilities
Assist residents with daily living activities.
Outbound sales Representative
Dial america-Akron, OH
August 2013 to December 2015
Responsibilities
Contact customers by telephone to sign them up with a radio subscription. Accomplishments
I became more outspoken.
Skills Used
I over came objections, and learned to be persuasive. STNA
Pebble Creek Nursing home.-Akron, OH
June 2015 to September 2015
Skills Used
Assist residents with daily living activities. Such as bathing, dressing and caring for incontinent residents, etc.
Education
Associates of science in Medical assistant
Herzing University - Akron, OH
September 2018 to January 2020
Cosmetology
Akron gerber beauty school - Akron, OH
2016 to 2017
diploma
Kenmore highschool - Akron, OH
Skills
• Telemarketing
• Cold Calling
• Call Center
• Customer Service
• Help Desk
• It Specialist
• Outbound Sales
• Technical Support
• Windows
• Software troubleshooting
• IT Support
• Troubleshooting (2 years)
• Typing
• Nursing
• Customer service
• Outbound sales
• Help desk
Certifications and Licenses
STNA
June 2015 to Present
Assessments
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
December 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Conscientiousness — Proficient
October 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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