Customer Service Call Center
Resume:
D
Didi Diallo
princessdee****@iclo
ud.com
Greensboro, NC 27409
SUMMARY
Enthusiastic, responsible Customer Service Professional who thrives on serving corporations and nonprofit organizations through training, planning, marketing campaign and customer service. Focused problem solver who identifies organizational needs and delivers effective solutions on time. Fluent in English, French and Wolof. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
SKILLS
Computer Proficiencies
Microsoft Office Suite, Word, Excel,
Access, Power Point, Outlook
Bilingual
Call Center
Customer Service (10+ years)
Customer Care
French (10+ years)
English (10+ years)
Translation (5 years)
Customer Service
Detailed Documentation
Communication Skills
Data Entry
Product Knowledge
Business Management
Quality Assurance
Problem Solving
Research and Analysis
EXPERIENCE
Customer Service Agent
Greensboro, NC
American Airlines/ Apr 2024 to Current
Assisted customers with inquiries regarding products and services through phone, email, and chat.
Provided product information to customers in a timely manner. Resolved customer complaints quickly and efficiently. Processed refunds, returns, exchanges, and order cancellations according to policy. Customer Service Representative
Delta Airlines/ Sep 2021 to Dec 2023
Helping passengers to book their tickets as a ticket counter agent Gate agent
Bagage claim: helping Customers with their bags lost or reroute. Trained new personnel regarding company operations, policies and services. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Promptly responded to inquiries and requests from prospective customers. Customer Service Representative
American Express/ Oct 2021 to Dec 2022
Helping customers with flight booking, hotel and rentals cars, global complain and ticketing issue
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants. Processed customer service orders promptly to increase customer satisfaction. Customer Service Specialist
Mast/ Aug 2018 to Jun 2020
Receive inbound calls to place order
Make outbound called to customers on their deliveries Follow up with stores on customer purchase
Update customer invoices
Provide excellent customer service to satisfy their needs Call Center Specialist
Ascena Retail Group/ Jul 2016 to Aug 2018
Receive inbound calls to place online orders
Assist customers with account issues
Answer agent's questions and help them provide excellent customer service Follow up with customers and resolve their complaints and questions from agents Call Center Associate
Darou salam/ Dec 2014 to Jul 2016
Receive inbound calls
Assist customer upon their request
Update customers account
Placing orders for customer over the phone
Assist customers to locate product on website
EDUCATION AND TRAINING
Associate In Health And Science : Physician Assistance South College
Knoxville, TN
High school or equivalent
LANGUAGE
French
Native/ Bilingual
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