Administrative Assistant
Resume:
DORCAS
AGYEIWAA AGYEI
https://www.linkedin.com/in/dorcas-agyeiwaa-596111295/
*****************@*****.***
Accra, Accra 00233
SKILLS
• Identification Checks
• Verbal and Written Communication
• Cash Register Systems
• Guest Inquiries
• Product Knowledge
• Refunds and Exchanges
• Product and Service Sales
• Credit and Cash Transactions
• Order Taking
• Money Handling
• Cash Management
• Customer Relations
• Accounting Softwares
• Receipt and Refund Issuance
• Payments Posting
• Customer Service Excellence
• Purchase Assistance
• Customer Assistance
• Coin and Currency Counting
• Total Payment Calculation
• Payment Collection
• Communication and
organization
• Time management and task
prioritization
Scheduling tools like Google
Calendar
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CAREER OBJECTIVE
Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed toworking independently or as part of a team to ensure customer satisfaction. Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed toproviding outstanding customer service and maintaining an efficient andorganized workplace. Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledgeto contribute to team success. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on
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LANGUAGES
• English
Advanced
time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem- solving skills to meet goals.
EXPERIENCE
February 2021 - Present
Cashier
Advent Press, Osu, Accra
• Provided efficient and courteous service to customers. Operated cash register and accurately processed payments, returns, and exchanges.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Identified fraudulent activities such as counterfeit currency or stolen credit cards.
• Checked drawer totals, reconciled discrepancies, and prepared bank deposits. Ensured compliance with all company policies related to cash handling procedures.
Developed strong customer service skills by providing efficient and accurate service.
• Counted and balanced cash drawer at the beginning and end of each shift.
• Maintained cash accuracy by working with supervisor to correct deficiencies. Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
Cross-trained colleagues on proper use of POS systems for efficient checkout times.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
• Accurately processed customer payments using cash, credit cards, and checks. April 2020 - December 2021
Customer Service Cashier
Advent Press, Accra, Osu
• Resolved customer concerns to meet unique needs and boost satisfaction. Assisted customers with product selection, inquiries, and order customizationrequests.
Maintained high standards of customer service during high-volume, fast-paced operations.
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• Replenished stock on shelves ensuring availability of items for customers. Efficiently handled customer complaints in a courteous manner, resolving issuesquickly and effectively.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines.
• Applied suggestive selling techniques to increase sales.
• Processed returns, exchanges, and refunds in accordance with store policy.
• Received payment by cash, check, credit cards, vouchers or automatic debits. Answered incoming calls promptly and professionally following established guidelines.
Built positive relationships with customers by providing friendly and helpful service.
Ensured compliance with company policies and procedures for handling money, including counting back change accurately.
• Verified age requirements for certain products when necessary. Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions. Assisted customers with locating products throughout the store and provided product knowledge information as needed.
Took initiative to identify opportunities for process improvements that would enhance customer experience or increase efficiency. September 2018 - January 2020
Pupil Teacher
Pat-Benjamin Primary & JHS, Spintex, Accra
Fostered a positive learning environment by creating an atmosphere of respect and enthusiasm for learning.
• Facilitated small group discussions in order to encourage critical thinking skills. Utilized modern technology within the classroom to enhance learning experiences.
Maintained accurate records of student attendance and behavior in compliance with district policies.
Provided individualized instruction to meet the needs of all students, including those with special educational needs.
Utilized various assessment techniques such as portfolios, rubrics, observations, interviews, in order to measure student achievement. Created lesson plans based on curriculum objectives that incorporated creative methods for engaging students.
Monitored student behavior during lunchtime or recess duty periods in order maintain safety guidelines.
Developed and implemented innovative teaching strategies to engage pupils in the classroom.
Implemented differentiated instruction strategies based on individual student'sabilities and interests.
Facilitated open dialogue between students regarding sensitive topics such as bullying or peer pressure
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Organized extra-curricular activities such as clubs, sports teams, and field trips to further enrich student's education.
Collaborated with colleagues, administrators, and other school staff members todevelop student-centered activities.
Established effective communication with parents and guardians to ensure that their children were receiving appropriate support. Researched current trends in education in order to stay up-to-date on best practices.
Assessed pupil performance through tests, quizzes, projects, and assignments in order to evaluate progress and identify areas of improvement. Human Resource Assistant
Prospect KM Consulting Ltd
• Scheduling for interviews
• Conduct initial candidate screening
• Assisting in the recruitment process by posting job openings, screening resume
• Coordinate onboarding process for new employees including preparing new hire paperwork, conducting orientations, and facilitating training session.
• Maintaining and updating employee records and databases, including personal information, attendance records and performance evaluations.
• Providing administrative support to the HR department, such as scheduling meetings, preparing correspondence and maintaining office supplies.
• Resolving employee relations issues and conflicts.
• Serving as a point of contact to employee's questions and concerns related to HR policies and procedures.
• Maintaining training records and tracking employee participation in training activities.
ADMINISTRATIVE ASSISTANT
Prospect KM Consulting Ltd
As an Administrative Assistant, my responsibilities typically include a range of tasks to support the smooth operations of an office or organization. Some of these responsibilities may include:
Managing communication This involves answering and directing phone calls, emails, and other forms of correspondence. You may also be responsible for drafting letters, memos, reports, and other documents.
Scheduling and coordinating: schedule meetings, appointments, and travel arrangements for managers or team members. Thqis involves coordinating calendars, making reservations, and ensuring that everything runs smoothly.
Maintaining files and records: Create and maintain filing systems, both physical and digital, to ensure that information is easily accessible when
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needed.
Handling office supplies and equipment: Ordering supplies, maintaining inventory, and ensuring that equipment like printers, copiers, and computers are in working order are often part of the job.
Providing administrative support: This includes data entry, updating databases, and performing other tasks to support the overall operation of the office.
Welcoming visitors: Greeting guests and clients, offering them refreshments, and ensuring they have a positive experience.
Handling confidential information: privy to sensitive information and maintaining confidentiality.
Coordinating with other departments: Working closely with colleagues in other departments to ensure seamless communication and collaboration.
Adapting to changing priorities: Flexible and able to prioritize tasks as needs evolve is a key skill in this role.
VIRTUAL ASSISTANT
ALX
. Managing Clients Inbox
. Managing Clients calendar
. Booking Travel
. Travel Pack
. Meeting Agendas and Minutes
. Meeting Management
. Data Entry
. Preparing Presentation
. Appointment Schedule
EDUCATION
November 2021
Certification in Business Administration
Lister Professional Institute, Accra
Relevant Coursework
• Customer Relationship Management
• Basics in Human Resource Man agent
• Women Economic Empowerment
Awards & Honors
• Certificate
• Certificate
• Certificate
CERTIFICATIONS
• Certificate in Customer Relationship Management
• Certificate in Basic Human Resource Management
• Certificate in Sunsytem
• Women Economic Empowerment certificate
AWARDS
• Certificate in Sunsystem
Contact this candidate