Chargebacks, Tech Support, Escalation, Quality Verification

**/**** - **/**** **** Support & Chargebacks

Fiserv Solutions Llc, Milwaukee, WI

Merchant Chargebacks Dept & promotion to Tech Support prior to leaving 02/2023 - 11/2024 Tech Support

Fiserv Solutions Llc, Milwaukee, WI

Merchant Chargebacks Team & promoted to Tech Support 1 month prior to companywide layoff/reduction in employment

03/2022 - 07/2022 Disputes team specialist

First National Of Nebraska Inc, Omaha, NE

Please see other notes related to same recent job I completed... 03/2021 - 08/2021 Escalation Specialist

Octave Music Group, New York, NY

Assisted manager with daily duties- dispatched techs, ran daily reports, ran meetings- took lead. Various additional jobs...

03/2021 - 08/2021 Escalation Specialist

Octave Music Group, New York, NY

Lead Escalation Specialist - Tech Team Schaumburg, IL Mar 2021 - Sep 2021 100% Remote• Led Zoom Meetings multiple times a day to communicate team stats, collaborate with other departments, & prepare/email EOD reports to Upper management • Monitored multiple email boxes very closely to maintain all escalations were given highest priority.• Delegated new work to team & assisted as needed to balance work loads. This entailed following individual Brand Guidelines to prioritize, locate, & dispatch technicians to sites 01/2020 - 12/2020 Customer Service Specialist

Brown Transfer Co, Kearney, NE

Answered incoming calls/emails. Communicated with other freight terminals & inter lines. Ran Quotes, setup pickups, provided ETA's.

11/2019 - 12/2020 PT Seasonal Sales Representative Bath & Body Works Llc, Reynoldsburg, OH

Assist customers with accessing products that meet their wants & needs. Restock & back stock shelves with products & assist with major showroom floor designs. 09/2014 - 12/2019 Athene Escalation Team

Computer Sciences Corporation, Tysons, VA

I was solely responsible for handling the incoming emails into the Athene Escalation Team Inbox the majority of my employment with CSC/DXC Technology. All incoming emails were escalated and were given full attention to get the individual issues resolved within SLA's (Service Level Agreements set forth by each Client). It was of utmost importance that timeframes to process each were kept at a minimum and it was my responsibility to send emails to the appropriate teams to get the work processed and relay via follow-ups to the client. I worked from home and took pride Katrina Widdowson

113 10th Avenue, Franklin, NE 68939

Phone: 402-***-****

Email: **********@***.***

Employment History

in my work and my ability to get issues resolved within stated SLA's. I rarely missed work for any reason and sparsely took time off from work (even owed paid time off earned). My work came first, and I was very dedicated to meeting deadlines across the board. In slow times, I would take on various other projects and continued to be an asset to the company. We were also required to take Learning Courses throughout each year to make sure we were on our toes regarding security measures and ethics.

09/2013 - 01/2014 AEROTEK INC, NASHVILLE, TN, None Selected 10/2011 - 09/2013 TRANSACTION APPLICATIONS GROUP INC, ROUND ROCK, TX, None Selected 10/2011 - 09/2013 Sr Customer Service Rep

Dell Services, Lincoln, NE

Responsible for taking New Business calls from agents and up lines regarding annuity business submitted.

12/2006 - 05/2009 Case Owner/NY Compliance

Lincoln Benefit Life-Allstate, Lincoln, NE

03/2006 - 12/2006 Case Owner/NY Compliance

Kelly's Temp Service, Lincoln, NE

10/2003 - 06/2004 Customer Service Representative

Ameritas @ Fallbrook, Lincoln, NE

Call service assistance regarding insurance claims and benefits. 09/2002 - 12/2002 Cashier

Bed/Bath&Beyond, Lincoln, NE

Handled customer questions and assisted to locate items they were looking for in all departments. Knowledge of teh store merchandise, restocking, and cashiering duties.

04/2001 - 09/2001 Stock

The Buckle, Kearney, NE

04/2001 - 06/2001 Sandwich Artist

Subway, Kearney, NE

09/2000 - 12/2000 Catalog Specialist

Cabela's, Kearney, NE

Business Administration

Associate's Degree

Southeast Community College, Lincoln

Education History

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