Executive Assistant Saudi Arabia
Resume:
RANDY M ICALIA
**** *********** ******* ******,
Azzizyah 5, Jeddah, Saudi Arabia 21223
*****.*.******@*****.***
SUMMARY • Outstanding customer service, communication, and interpersonal skills.
• Highly adept at assisting coworkers and customers utilizing best practices.
• Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision.
• Proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner.
• Ten years successful experience working in meetings & events management
• Eleven years productive experience in Office Administration and High Management Support
• Excellent communication skills and a proven ability to juggle multiple high priority tasks.
• Detail-oriented, with a reputation for thorough process documentation creation, review, and training.
• Knowledgeable in Records management life-cycle process including paper and digital-born content.
• Extensive knowledge of the design, implementation, and maintenance of records management and archival systems.
• Proven ability to work collaboratively with diverse groups and establish ongoing relationships. EXPERIENCE Enterprise Travel & Meetings Lead, 06/2014 - 05/2024 Pfizer Saudi Limited, Jeddah, Saudi Arabia
• Successfully and consistently delivered high quality and compliant meeting & events by managing & supervising the local meeting teams in alignment with the regional strategy;
• Successfully leveraged for local implementation meeting & events policies, standards and initiatives, provided direction and metrics reporting for all initiatives.
• Responsible for my team's local set-up, talent development and coaching.
• Presented annual meeting plan to produce excellent business outcomes to improve processes and increase productivity and effectiveness for the business.
• Consistently managed to deliver high-cost savings for all the meetings budgeted by the business.
• Ensured monitoring the overall meetings' compliance and implementation of process, supplier compliance, reporting and required documentation.
• Successfully supported the business to deliver high quality logistical managements of HCPs participation to meetings & congresses leveraging excellent customer & patient experience
• Managed successfully performance of vendors and suppliers by consistently discussing challenges and opportunities
• Closely collaborated with cross-functional teams providing subject matter expertise for initiatives
• Ensured quality data management for Global Transparency Reporting for all the meetings managed
Executive Assistant to the Country Manager, 07/2010 - 05/2014 Pfizer Saudi Ltd, Jeddah, Saudi Arabia
• Successfully managed the schedules and communications of key company executives, the Country Manager and his Leadership Team.
• Provided administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf
• Maintained comprehensive and accurate records
• Performed minor accounting duties and processed expense reports of the CM
• Successfully arranged CM and LTs travels, including flight booking, hotel accommodation, visa process and GT arrangements
• Organized meetings, including scheduling, sending reminders, and organizing catering when necessary
• Attended to phone calls in a polite and professional manner
• Welcomed visitors and identifying the purpose of their visit before directing them to the Country Manager and other appropriate department
• Successfully managed the executive's calendar, including making appointments and prioritizing the most sensitive matters
• Oversaw the performance of other admin assistants
• Acted as an office manager by keeping up with office supplies and inventory
• Formatted information for internal and external communication memos, emails, presentations, reports
• Ensured writing minutes during meetings
• Organized and maintained the office filing system Business Support Coordinator, 08/2003 - 06/2010
Pfizer Global Pharmaceuticals, Jeddah, Saudi Arabia
• Performed highly advanced professional assistance work for the executives
• Performed a wide variety of responsible, complex and confidential administrative and secretarial duties in support of the Executive Management
• Successfully assisted the Business Unit Director in all their works and needs, related to marketing operations
• Successfully assisted all the 9-Product Managers (and also the Medical, Training & Sales group) in their respective tasks.
• Effectively coordinated with the external suppliers with regards to all kinds of promotional materials – hotel bookings & flight reservations.
• Efficient organization with the Administrative, Sales Department, and other Pfizer's branches with regards to Marketing operations and activities
• Meetings & Events Coordination
• Successful coordination and teamwork with the Sales Team to bring outstanding achievements in their sales work.
• Served as new hired Admin Assistants' trainer, coach and consultant
• Other administrative and secretarial jobs that requires immediate attention Administrative Assistant, 05/2002 - 07/2003
Alkhair for Umrah & Ziyarah Travel & Tourism, Jeddah, Saudi Arabia Groups Sales Manager & Sales Trainer, 11/2000 - 04/2002 Platinum Plans Philippines, Manila, Philippines
Assistant Researcher / Department Secretary, 11/1995 - 08/2000 Phoenix Publishing House, Quezon City, Philippines
• Worked as Department Secretary and promoted to Marketing Researcher in the top publishing company in the Philippines. Our company indulges into publishing educational books and related educational materials from Preschool to College levels. We cater all private schools in the Philippines. Our company spearheaded the Philippines Educational Publishers Association
(PEPA) in 1986.
Data Encoder (Credit Card Division), 05/1995 - 11/1995 Far East Bank (Credit Card Division), Makati City, Philippines
• This division functions mainly on the processing of all new credit card applications, monitoring all active and deferred accounts, and encoding of all used credit card transactions Service Crew, 10/1990 - 04/1993
Jollibee Foods Corp, Manila, Philippines
• Worked as Service Crew (cashier, kitchen and dining crew) in the number one fast-food chain in the Philippines, which offers a variety of menus from hamburgers, spaghetti, fried chicken, hotdog sandwich, French fries, sundaes, etc. This company excels in all aspects of fast-food operations: from food, customer service and cleanliness SKILLS • Meetings & Event Management (MICE)
• Cross-Functional Collaboration
• Compliance Champion
• Vendor Management
• Stakeholder Management
• MS Office (Word, Excel, PowerPoint)
• Project Management
• Time & Change Management
• Communication Skills
• Teamwork
• Insight Assessment
• Customer Service
• Office Management & Administration
• Business Acumen
• Supplier Negotiations
..
EDUCATION
Eulogio “Amang” Rodriguez, Institute for Science & Technology, Manila, 1993 Bachelor of Science: Biology
Awards & Recognition:
•Institutional Recognitions
•Academic Excellence
•Best in Biology
•Outstanding Working Student, National Recognition & Award: NATIONAL AWARDEE: Search for Ten (10) Most Outstanding Working Student of the Philippines, 1993 This search and award were spearheaded and facilitated by the Philippines' Department of Education, Culture and Sports, in coordination with Jollibee Foods Corp. Received a plaque of recognition and cash.
• Graduate
Esteban Abada High School, Manila, Philippines, 1988 High School
Tranca Elementary School, Talisay, Batangas, 1984
Elementary
LANGUAGES English, Arabic, Tagalog: First Language English: C2
Proficient
Arabic: A2
Elementary
Tagalog: A1
Beginner
CERTIFICATIONS •LinkedIn: Speaking Confidently and Effectively (April 2023)
•LinkedIn: What is Program Management (April 2023)
•LinkedIn: Time Management: Working from Home (April 2021)
•TESDA: Certification on Massage Therapy NCII (June 2023)
•Certification on Physiotherapy Assistant Course (February 2022) HOBBIES AND
INTERESTS
Hobbies:
• Cooking and Baking
• Music & Literature
• Watch collection
• Watching films and movies
Interests:
• Meetings & Events Management
• Office Administration
• Business Support
• Coaching and Mentoring
• Collaboration
REFERENCES Mr. Amer Al Momany
Director Global Business Services EMEA @ Pfizer
Email: ****.******@******.***
ACCOMPLISHMENTS • Awarded on “Cost Efficiencies” by successfully negotiating with vendors and scoring the highest CE savings in AfME – Year 2015
• Received an OwnIT Award on “Owning the Business” – 3 January 2016
• Award of Excellence in recognition of Cvent Launch Achievements & Transformative Service Delivery– Sept 2018
• Country President Award – 15 December 2022 (in Paris, France) DRIVING LICENCE • Have valid driver's license
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