Customer Service Be A

Location:

Johannesburg, Gauteng, South Africa

Posted:

April 30, 2025

Contact this candidate

Resume:

MBALI ZULU

August, ****

I hope this email finds you well.

Are you looking for a highly motivated individual? Who has a passion to learn and increase skills?

Who has attention to detail, excellent communication skills and the ability to work under pressure? If so, then look no further. Please see my full CV. I would very much like to discuss the opportunities with the organisation. This would be a great opportunity and I strongly believe that if given the opportunity I will prove myself and contribute to the growth & success of the organisation. I am a highly technically competent individual who goes the extra mile as a matter of habit and principle, because I do not know how else to operate. This is evident both in my work and hobby activities, as well as in my personal life. I’m someone who is dedicated, focused and detail oriented.

I believe that I would be an asset to your organisation because of my education, experience and skill set. This vacancy would provide me with the ideal opportunity to assist your organisation and to expand my skills at the same time. Please feel free to call or email me for anything you may need. I know you are busy, so thank you for your time, consideration and I look forward to speaking with you in the near future. Yours sincerely

Mbali Zulu

081-***-****

***********@*****.***

373 Mamasianoka Street Emndeni EXT 2

1863

Dear Sir/Madam

I'm driven by a passion for excellence and innovation in my field. I thrive on challenging roles that spark creativity and growth. My goal is to make a lasting impact as a trailblazer in my industry. I'm a dedicated, results-driven professional who embraces the unknown and evolves continuously. Let's connect and achieve something extraordinary together. Mamasianoka Street, Emnden 1863 ***********@*****.*** 081******* MBALI ZULU

SUMMARY

EXPERIENCE

Maintain a visually appealing and organized environment that drives sales and customer satisfaction. Lead and develop the sales team to achieve sales goals and excellent customer service. Oversee store operations, including inventory management, maintenance, and opening/closing procedures. Drive sales growth by meeting targets, analyzing performance, and implementing strategies to stay ahead of industry trends.

Floor Manager

JUNE 2024 - PRESENT

FARO - The Glen Mall, Johannesburg

EDUCATION

Matric

1993 - 1998 Pace Community College

Paralegal Studies - National Diploma

1999 - 2001 Pretoria Technicon

History Mathematics Economics Business Economics English Zulu Criminal Law

Law of Contract

Legal Research & Writing

Introduction to Law

Fundamental Human Rights

Legal Communication

Overtime

Other Courses

Sales Training

Telephone Etiquette

Virtual Soft Skills

Customer Needs Analysis

Effective Communication

Product Differentiation

MBALI ZULU

Communicate with partners and customers through various channels Manage customer onboarding, issues, and collections Troubleshoot and resolve customer concerns, providing timely updates Establish and maintain good relationships with customers and partners Provide regular progress reports and suggest process improvements Customer Experience Representative

2023-2024 JUNE

PAYJOY

Responsible for attending PayJoy partners and assisting their sales growth Address and support partners' questions and doubts via WhatsApp and direct calls Proactively support partners to meet their sales goal every month Work with the sales team and other areas in PayJoy in order to guarantee customer service objectives and overall success in the area Build long lasting relationships based on trust and confidence with all assigned partners Partner Success Rep

APRIL 2022 - OCTOBER 2023

PAYJOY

Overseeing Daily Operations of Dior Counter and Team Providing Personalized Beauty Consultations, Makeup Applications, and Skincare Advice

Sharing Expert Product Knowledge to Drive Sales and Meet Customer Needs Counter Manager/ MUA

2016 - 2020

DIOR

Applying Makeup and Providing Beauty Services to Clients Sharing Knowledge of CHANEL Products and Makeup Techniques Meeting Sales Targets and Providing Excellent Customer Service 2013 - 2016

CHANEL

B/C Makeup Artist

2007 - 2013

DECLEOR AND STEEELA

Counter Manager

Overseeing Daily Operations Team Management, and Customer Experience Developing sales strategies to achieve Business Goals and Expand Customer Base Sharing in-depth product knowledge and providing ongoing training and support to staff

EXPERIENCE

2002 - 2005

ESTEE LAUDER

Beauty Advisor/Consultant

Offering tailored beauty advice, makeup applications, and skincare guidance to meet individual customer needs Demonstrating in-depth knowledge of ESTEE LAUDER products, ingredients, and benefits to customers achieving sales goals, expanding customer base, and fostering loyalty through exceptional service 2005 - 2006

PAYPOT SA

Beauty Consultant

Facilitate effective communication with partners and customers Oversee customer onboarding, issue resolution, and financial collections Proactively troubleshoot and resolve troubleshoot and resolve customer concerns, ensuring prompt resolution and updates MBALI ZULU

EXPERIENCE

SKILLS

Excellent Communication

Interpersonal Skills

Client Service

Time Management

Multitasking

Analytical and Logical Reasoning

Leadership and Management

Computer Literacy and Microsoft

Office

Teamwork and Collaboration