Customer Service Problem Solving

ITUMELENG

NGOBENI

Area Manager

I love team work because team work makes dream work

Always aiming to do better than yesterday

I grow and learn fast from those who knows better than me. Goal driven

Skills

• Microsoft Word

• Excel

• Communication

• Problem solving

Relationship building and management

Team development

Work History

2024-11 - 2025-03 Area Manager

Hisense, Limpopo, South Africa

Reason for leaving: Retrenchment

Improved customer satisfaction ratings by prioritizing excellent service in all team interactions

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• Daily store to store visits across Limpopo region

• Check if device pricing is correctly displayed as per price on the system

• Attend after sale issues and escalate to the repair center

• Assist with store problems like aged stock, dummies etc. Motivate the consultants to push sales for Hisense to be on Top 3 market share

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• Monitor stock and push sale

2024-05 - 2024-09 Area Manager

Enav8 Marketing/ Tenco as Client, Limpopo

Roodepoort,Fleurhof,

Gauteng 1709

06412701

tumi.motebejane91@g

mail.com

Reason for leaving: Resigned,got better offer at Hisense which i started in November

Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment

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Enhanced employee morale through regular recognition programs and fostering a positive work environment

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Improved customer satisfaction ratings by prioritizing excellent service in all team interactions

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• Daily store to store visits across Limpopo region Increased store sales by implementing effective merchandising strategies and product displays

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Drove sales growth with strategic planning and execution of regional promotions and marketing initiatives

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2023-09 - 2023-11 Regional Trainer

Cravity Novity/ Payjoy as Client, Limpopo

Reason for leaving: Contract ended,as it was short term just to train MRP stores only

• Short term trainer for MRP stores in Limpopo

• Product knowledge training on payjoy devices

• Problem solving assistant

• Tips on how to sell the product

How to explain the terms and conditions in depth to avoid contract cancellation etc

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2021-08 - 2023-03 Sales Representative

PayjoySA, Limpopo

Get retail partners to sign a contract with payjoySA for sales increase in their stores by selling smartphones via rent to own real short term contracts

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Led KYC compliances initiatives across Limpopo's multiple partnered stores,ensuring alignment with internal policies and external regulatory requirements.

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Led KYC compliances initiatives across Limpopo multiple partnered stores,ensuring alignment with internal policies and external regulatory requirements. Field teams and partner's promoters on accurate customer documentation, fraud prevention and ID verification process.

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Worked closely with Risk and Ops teams to streamline KYC workflows,reduce onboarding errors and improve approval rates.

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Implemented audit and feedback mechanisms to improve data quality and reduce KYC related rejections.

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Supported strategic decision making by analyzing KYC trends and customer onboarding metrics

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• Trained and monitored

• Marketing and awareness set ups in malls, taxi ranks etc Enhanced client satisfaction by addressing concerns promptly and providing exceptional service

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Expanded customer base through cold calling, networking, and relationship building

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Visit all Limpopo North stores to improve sales and to solve problems instore

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Increased sales revenue by identifying and targeting high-potential accounts

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Maintained up-to-date knowledge of industry trends for informed decision making during client interactions

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Achieved top performer status consistently through dedication to meeting goals and exceeding expectations

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2021-05 - 2021-07 Area Manager

Cravity Novity, Limpopo, South Africa

Reason for leaving: Granted better offer by Payjoy national manager to work directly with Payjoy.

• Self-motivated, with a strong sense of personal responsibility

• Improved stores sales numbers by marketing strategies in taxi ranks etc With my great work and client satisfaction, I got promoted to sales representative directly with client Payjoy SA

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• Excellent communication skills, both verbal and written

• Proven ability to learn quickly and adapt to new situations Increased sales in stores by getting more customers to store with great customer service leading to order of mouth

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Skilled at working independently and collaboratively in a team environment

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• Worked well in a team setting, providing support and guidance Proved successful working within tight deadlines and a fast-paced environment

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Education

Diploma: Matric

Sethwethwa Secondary School - Limpopo

2025-02Current Certificate: Human Resources Management SACAP - Johannesburg, South Africa

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