Customer Service High School

BRIANNA SMELLIE

*** ********* **. **, *******, Georgia, 30303. ·404-***-****

Email:*******.*******@*****.***

Five years of professional experience, specializing in customer service and administrative support in Hospitality. Known for my efficiency, hard work and strong interpersonal skills. Frequently praised for providing exceptional customer service, my attention to details and my adaptable to supporting the team.

EXPERIENCE

JANUARY 2023 – JANUARY 2025

SERVER & BARTENDER, SWEET GEORGIA’S JUKE JOINT

• Greet guests with a friendly demeanor while anticipating guest needs and providing exceptional service.

• Handle complaints and special requests professionally and up-sell when appropriate.

• Make suggestions based on guests’ preferences.

• Take and accurately record food and beverage orders.

• Manage multiple tables while maintaining attention to detail.

• Communicate with kitchen staff to ensure accurate and timely service.

• Prepare classic and custom cocktails.

• Manage cash and process transactions.

• Manage bar operations in the absence of a manager.

• Support team members during busy shifts.

AUGUST 2021 – AUGUST 2022

TOGO SPECIALIST & FOOD RUNNER, CHILI’S BAR AND GRILL

• Operated cash register for processing payments.

• Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.

• Resolved customer issues through completion.

• Enforce company policies and train new personnel.

• Served, cleaned, and stocked establishments, to facilitate efficient customer service.

• Served food to customers when waiters and waitresses needed assistance.

• Carried food, dishes, trays and silverware from kitchens and supply departments to serving EDUCATION

AUGUST 2022- PRESENT

BSN, GEORGIA STATE UNIVERSITY

AUG 2021- MAY 2022

HIGH SCHOOL DIPLOMA, NORTHGATE HIGH SCHOOL

SEPT 2016-JUN 2021

HIGH SCHOOL DIPLOMA, GLENMUIR HIGH SCHOOL

CXC Results: 5 Grade 1s, 2 Grade 2s, 3 Grade 3s

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