General Manager Front Desk

CYNTHIA D. LAMBERT *********@*****.***. *mobile 404-***-****

HOSPITALITY - Director of Sales – Assistant Manager - Auditor BANKING – Loan Officer / MEDICAL - EKG Monitor Technician & Chiropractic Assistant 10+ years’ experience in upper mid-market hotel sales-operations - 8+ years in Banking and Medical Loyal and dedicated manager with an outstanding work record Seasoned professional whose honesty and integrity provide for optimal business relationships PROFESSIONAL PROFILE

March 2018-Current Position – Hampton Inn Newnan, GA – Front Desk/Night Auditor-performing daily report closeout procedures

P/T -Opening 2014 to 2016 – Smallcakes Cupcakery & 2015 to 2018 - America’s Best/Receptionist - Newnan, GA – Welcoming and admitting guest, switchboard, filing, dispensing eyewear, validating insurance 2015-2016 Contracted with Peachtree Hotel Group- Indigo Hotel ATL, GA - Asst. to DOS/Sales Coordinator CARE HOSPITALITY, Atlanta, Georgia Country Inn & Suites-Downtown is a downtown hotel engaged in the limited service lodging industry with 94 rooms. Reported directly to the General Manager. – James Herman Zeigler 404-***-**** Assistant General Manager 2001 -2013

Director of Sales 2003 -2013 Added role

Major Accomplishments:

• Increased off-season group revenue from $35,000 in 2002 to $286,000 in 2010 - $400,000 in 2013.

• Increased corporate market share from 7% to 34%.

• Re-introduced property to ACVB to join citywide conventions - to present as host overflow hotel.

• Increased group ADR from $58.66 in 2002 to $125.00 in 2013.

• Knowledge of Administrative Management, Human Resources Concepts, principles and policies.

• Skilled in creating correspondence and reports.

• Very strong interpersonal communication and customer service skills.

• Proficient with computers, and software applications. NOBLE INVESTMENT GROUP, Newnan, Georgia Hampton Inn Newnan is an interstate hotel engaged in the limited service lodging industry with 91 rooms. Reported directly to the General Manager. Kai Wolter – 678-***-**** Asst. General Manager-Front Office 1999 -2001

Front Desk Supervisor 1998 -1999 - Night Auditor 1997 -1998 Major Accomplishments:

• Received outstanding 100% score on three consecutive internal audits.

• Received an accommodation letter from President Mitesh Shah.

• Reduced account turnover from 11 to 2.

PROFESSIONAL TRAINING AND CERTIFICATIONS

Banking/Mortgage Certification Revenue Optimization EKG Technician Sales Mastery

System 21(Hilton) Lanyon 3C

Interviewing Workshop Opera (MICROS)

Management/Operations Demand Marketing

Meeting Broker Pegasus Travel Com

Winning Edge Sales Stay Night Automated Pricing

Microsoft Office (Word, Excel, Publisher, Outlook) – Accounting – Operations – Payroll Calculator, typing, data-entry, 10-key, copier, facsimile machine, CRT and mainframe printers, proof machine, cash register, switchboard. CERTIFICATIONS / QUALIFICATIONS -

Experienced in Banking as Loan Officer, (Payoffs, Repossessions) - Mortgage/Auto /Insurance Experienced in Repo Data Entry for Ford Motor Credit Co. Experienced in Medical as EKG Technician, Psych Ward Patient Behavioral Analysis, assisted Patient Care Experienced in Chiropractic Assistant, (Treatment, Billing, Insurance, Admittance, Switchboard) Experienced in Retail and Restaurant

Certified Associate in Project Management Hilton Worldwide – Minneapolis, MN Certified Associate in Sales and Marketing Carlson Companies Inc. - Omaha, NE Certified Associate in Training & Development Carlson Companies Inc. – Omaha, NE Certified Associate in Revenue Optimization Carlson Companies Inc. – Omaha, NE Certified EKG Technician West Volusia Memorial Hospital - Ocala, FL Cardiopulmonary Resuscitation (CPR) West Volusia Memorial Hospital - Ocala, FL SUMMARY -

Prior medical field experience and in Chiropractic Assistant- treatment, billing, admit, switchboard, 10-key, insurance.

Banking/accounting experience – loan officer- payoff, repossessions - mortgage/auto, bookkeeping, data entry, encoding, and 10-key.

Working a supervisory/management position as DOS/Asst. GM to generated Revenue to hotel with Sales/Marketing and Customer Service. Assisted GM in payroll, Accounts Receivable/Payable, charge backs, training, scheduling, purchasing, audits, inspections, renovations, and switchboard. - Operations - Working as DOS including inside/outside sales and marketing to establish clientele, market shows, meeting room setups, rate loading, inventory control and web design.

Asst. Manager/Sales & Marketing for Noble Investments. Director of Sales/Asst. Mgr. for Hilton Worldwide and Carlson Companies Inc. Certified EKG Technician, Psych Ward Patient Behavioral Analysis, assisted in Patient Care for West Volusia Memorial Hospital.

Banking/Accounting as experienced loan officer secretary- mobile home payoff officer- auto repossessions supervisor assistant - mortgage/auto, bookkeeping, data-entry, check encoding for Community Federal Savings & Loan.

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