Customer Service Project Management
Resume:
SKILLS
CONTACT
EDUCATION
LANGUAGES
PERSONAL DETAILS
WORK EXPERIENCE
PROFESSIONAL SUMMARY
Sales and hospitality professional with 3+ years of experience in the F&B, hospitality, and travel industries. Proven ability to exceed sales targets, build strong client relationships, and deliver exceptional guest experiences in luxury 5-star environments. Passionate about providing high-quality service and contributing to dynamic teams.
MD MUAJ
Bangladesh
Single
Islam
visa status Own visa
DOB 25-07-1996
2018 - 2020
IIUM UNIVERSITY
Master of Business
Marketing
2013 - 2018
STAMFORD UNIVERSITY
Bachelor of Business
GPA: 3.44 / 4.0
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Computer Skills
***********@*****.***
Twin towers resident
(known as Rolex towers)
Post box, 231381
Deira, Dubai
English (Fluent) IELTS Band 5.5
Bengali (Fluent)
Malay (Fluent)
Hindi ( Basic )
Arabic ( Basic )
JNU 2024 - JULY 2024
(AUG 2024 - PRESENT)
In charge
Guest host
JW Marriott hotel - MALAYSIA
Superviser
Skilled work wrold - Dubai,UAE
UK Based organiszation - consultancy firm
Administrator
InterContinental Dubai Festival City. IHG Hotel
Service Team Leader – Food & Beverage Industry
providing exceptional customer service in high-end dining environments. Skilled in leading teams, managing customer orders, and ensuring a smooth dining experience. Adept at maintaining high standards of service, handling guest inquiries, and delivering personalized solutions to enhance guest satisfaction.
JUNE 2021-AUG2022
Operational Management: Oversee day-to-day hospital operations, ensuring departments run smoothly and efficiently. Staff Supervision: Manage healthcare staff, including doctors, nurses, and support staff, ensuring proper staffing and adherence to hospital policies. MAR 2020 - NOV 2020
CENTRAL HOSPITAL - BANGALADESH
SWISS GRADEN HOTEL BUKIT BINTANG- MALAYSIA
Warm Welcome: Greet guests upon arrival, ensuring a friendly and professional first impression.
Guest Assistance: Assist with check-ins, provide information about the hotel, services, and local attractions.
Customer Service: Address guest inquiries, concerns, and special requests to ensure a pleasant stay.
Staff Management: Oversee daily operations, manage staff schedules, and ensure team members adhere to service standards. Guest Satisfaction: Address guest concerns, handle complaints, and ensure an exceptional guest experience.
Quality Control: Ensure hotel services, cleanliness, and presentation meet 5-star standards.
Client Management: Build strong relationships and understand client hiring needs.
Recruitment Oversight: Develop strategies, oversee sourcing, and screen candidates.
Business Development: Expand the client base and secure new contracts.
FEB - 2018 -AUG 2020
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