Guest Service Night Auditor

Norell Yancey

Knoxville, TN *****

*************@*****.***

+1-865-***-****

I have outstanding Cash Handling, Customer and Guest Service experience. My Financial and Prior Management experience speaks for itself.

Authorized to work in the US for any employer

Work Experience

Night Auditor

Hampton by Hilton - Knoxville, TN

September 2020 to Present

Interacting with the Guest when needed, Doing Nightly Closing Reports, Reconciliation of Credit cards transactions, Maintaining a good Guest Service rapport Night Auditor

Embassy Suites by Hilton - Knoxville, TN

March 2019 to September 2020

Assist guest with their needs, Make reservations on the phone and in person, Posting charges to guest accounts, Reconciling accounts, Closing out reports for the business day, Maintaining a good rapport with guest

Sr. Bank Teller

Bank of America

February 2000 to August 2014

Interacting with Customers, Doing daily deposits, Assisting customers with their banking needs, Answering questions about our banking services

Education

High school diploma

Covington High School - Covington, VA

August 1980 to June 1985

Skills

• Guest Services

• Night Audit

• Front Desk

• Cash Handling

• Microsoft Excel

• Phone Etiquette

• Customer service

• Bookkeeping

• Accounting

• Auditing

• Balance Sheet Reconciliation

• General Ledger Reconciliation

• Accounts Payable

• Account Reconciliation

• Customer service

• Guest services

• Hospitality

• Hotel experience

• Sales

• Cash handling

• Store management

• Cash register

• Front desk

• Banking

• Accounts payable

• Balance sheet reconciliation

• Account reconciliation

• General ledger reconciliation

• Computer skills

• 10 key typing

• Communication skills

• Phone etiquette

• Bank reconciliation

• Night audit

• Microsoft Office

• Organizational skills

• Supervising experience

• English

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