Customer Service Project Management
Resume:
ROY WAFULA
************@*****.***
PROFESSIONAL SUMMARY
Dedicated and motivated professional with experience in teaching and customer service. Skilled in project management, Technology,safety at work, and the use of technology in education. Passionate about fostering positive learning environments and delivering excellent customer service. Seeking opportunities to leverage my skills in education, customer relations, and project management.
EDUCATION
Tom Mboya University 2021 – 2025
Bachelor’s Degree [Awaiting graduation on December ] Bsc.Education with IT
Living Hope High School 2017 – 2020
Kenya Certificate of Secondary Education (KCSE)
Mabuusi Primary School 2008– 2016
Kenya Certificate of Primary Education (KCPE)
CERTIFICATIONS
Commonwealth – Teaching Chemistry with Technology
UNICEF – Prevention of Sexual Exploitation and Abuse
Ating Africa – Customer Care Management
Agora – Project Management Essentials
United Nations – Safety at Work Environment
Uniathena- Financial management essentials
WORK EXPERIENCE
Teacher
Homabay High School 2024
Taught [Specify Subject(s) if applicable] and facilitated engaging learning experiences.
Integrated technology into teaching to enhance student understanding.
Provided mentorship and guidance to students for academic success.
Intern
Safaricom 2024
Assisted in customer service management and technical support.
Gained hands-on experience in telecommunications and corporate operations.
Worked collaboratively with teams to enhance customer satisfaction.
SKILLS
Teaching & Curriculum Development.Technology,Team building and counseling
Customer Service & Communication
Project Management Essentials
Workplace Safety Compliance
Technology Integration in Education
Teamwork & Leadership
LANGUAGES
English (Fluent)
Swahili (Fluent)
REFERENCES
Available upon request.
Contact this candidate