Call Center Administrative Assistant

Cedariah Mathis

Call Center Representative

Goldsboro, NC 27530

************@*****.***

+1-919-***-****

Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Very educated & always been able to work under pressure and collaborate with anyone, have a successful record of fielding phone calls and providing information to clients, also have performed multifaceted jobs; I am responsible for the day-to-day operations of a company and their duties include data entry, clerical tasks, bookkeeping, scheduling, implementing procedures and more !

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

ARISE - Newark, NJ

August 2022 to Present

includes tasks such as answering incoming calls from customers, addressing customer inquiries or issues, providing information about products or services resolving customer complaints or escalations, documenting interactions in a CRM system, and following up with customers to ensure satisfaction. I’m also responsible for maintaining a positive and professional attitude, adhering to company policies and procedures, and working collaboratively with team members to meet performance goals and targets. Office Assistant

Preferred Home Health Care & Nursing Services - Raleigh, NC May 2022 to March 2023

Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Also Checking patients in for scheduled appointments. Answering phones and maintaining databases. Keeping track of medical records and charts. Transferring lab results to appropriate technicians.

Receptionist

XEON Home Health Care - Mount Olive, NC

January 2018 to April 2022

Organize and Manage medical information at the front desk

• front desk

• Greeted visitors, customers, guests and patients warmly and genuinely

• Assisted in signing in/out patients, guests, customers and visitors

• Answered incoming calls, directed visitors and took messages

• Made calls to Organization individuals

• Helped with all questions and complaints

• Checked insurance information

• Managed mail, medical histories and medical forms

• Took payments

• Documented sales, other data and financial data

• Faxed, copied, and scanned documents

Assistant Manager

Wilco Hess - Kenansville, NC

April 2012 to December 2017

My duty was to partake in the supervisory role.The main job was to make sure that the cashiering procedure is carried out efficiently and that customer satisfaction is ensured.

• Served as Assistant Manager for years

• team and shift leader

• Oversaw day to day store and bank operations

• Opened and closed store

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer and guests over the phone, email, and in person

• Met 100% of sales targets

• Ensured individual financial reports aligned with store operations

• Managed store inventory

• Coordinated schedules and assigned clerks, employees, associates, staff members and team members shifts

• Trained new clerks, staff members, associates, employees and team members on company processes and procedures

• Counseled, mentored and disciplined staff

Education

High school diploma

Southern Wayne High School - Dudley, NC

August 2006 to April 2010

Skills

• Utilities (4 years)

• Patient Care

• Anatomy Knowledge

• AS400

• Physiology Knowledge

• Payroll

• Computer literacy

• Medical Billing

• Social media management

• Assistant Manager Experience

• Medical Coding

• Financial Report Writing

• Underwriting

• Technical Support

• Medical Scheduling

• Medical Office Experience

• Word Processing

• Computer Operation

• Hospitality

• Clerical Experience

• Customer support

• English

• Supply chain (5 years)

• ICD-10

• Filing

• Documentation review

• Laboratory Experience

• Home Care

• Medical Terminology

• Customer service

• Delivery driver experience

• Vital Signs

• Logistics (4 years)

• Computer skills

• Data entry

• Software troubleshooting

• Medical Records

• Insurance sales

• Analysis skills

• Microsoft Office

• Time management

• Marketing

• Transcription

• Nursing

• Healthcare (4 years)

• Microsoft Excel

• Driving

• Insurance Verification

• Cash handling

• Microsoft Outlook

• Microsoft Access

• Experience Administering Injections

• ICD-9

• Kronos

• EMR Systems

• Hotel experience

• Guest services

• Windows

• Caregiving

• Front desk

• Sales

• Hospital Experience

• CPT Coding

• Manufacturing

• Google Docs

• Epic

• Quality Assurance

• HIPAA

• Accounting

• ICD Coding

• Microsoft Word

• Inventory control

• Banking

• Communication skills

• Databases

• QuickBooks

• Triage

Certifications and Licenses

Firearms License

First Aid Certification

Certified Medical Assistant

Driver's License

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