Revenue Cycle Real Estate
Resume:
C O N T A C T S U M M A R Y
R E V E N U E C Y C L E M A N A G E R
CYNTHIA MADDOX
Experienced Revenue Cycle Professional Financial & Reimbursement Expertise Healthcare Operations
Highly organized and detail-driven Revenue Cycle Specialist with over 32 years of experience in medical billing, reimbursement, and financial operations. Proven track record in optimizing revenue cycle processes, ensuring billing accuracy, and improving financial efficiency. Proficient in claims processing, credentialing, payment posting, reconciling accounts, and implementing revenue cycle enhancements to support overall organizational growth.
C O R E C O M P E T E N C I E S
E X P E R I E N C E
E D U C A T I O N
Business & Office Technology
Georgia Institute of Real Estate
Columbus Technical Institute
1995
Licensed Real Estate Salesperson
2009
Managed medical coding, claims processing, and insurance verification to ensure accurate billing and timely reimbursements. Corrected rejected claims, reviewed billing documentation for accuracy, and processed patient statements.
Handled payment posting, tracking, and reconciliation of insurance claims to maintain financial integrity.
Submitted and followed up on claims to optimize revenue collection and minimize denials.
Medical Billing Specialist
Skin of Culture and Hair Restoration. • Sept 2023 – Mar 2024
690 Pathwood Lane
*****************@*****.***
Stockbridge, GA 30281
Revenue Cycle Management
Billing & Payment Processing
Accounts Receivable
Reconciliation
Electronic Claims Submission
Medical Coding & Insurance
Verification
Financial Discrepancy Analysis
Process Improvement &
Compliance
Insurance Claims &
Credentialing
Employee Training &
Development
Performance & Productivity
Optimization
Verified and reconciled patient and insurance data to ensure correct claims processing.
Managed all billing interactions between the facility and patients, including payment plans and refund processing.
Served as a liaison with insurance providers to confirm coverage and resolve payment discrepancies.
Assisted patients with billing inquiries and financial assistance applications.
Patients Account Representative (PAR III)
Morehouse School of Medicine • Feb 2023 – Jun
2023 (Temporary)
R E V E N U E C Y C L E M A N A G E R
CYNTHIA MADDOX
E X P E R I E N C E
Conducted financial data reconciliation and discrepancy analysis to enhance value to clients. Identified opportunities for process improvements and implemented enhanced financial controls. Performed data analysis and generated reports to assist with workflow optimization. Collaborated with internal and external teams to ensure the accuracy of financial transactions. Reconciliation Analyst
Wipro Ltd. • Feb 2022 – Sept 2022, Laid Off
First tenure: 08/2002 – 03/2008; Rehired in 2018; Practice later acquired by Piedmont Healthcare Led the billing, payment posting, and revenue cycle functions for multiple locations. Managed electronic and paper claims submission, ensuring compliance with insurance regulations. Identified revenue cycle inefficiencies and implemented process improvements to enhance financial performance. Conducted contract analysis, credentialing, and collections to optimize revenue generation. Oversaw accounts receivable, cash flow management, and reconciliation of patient billing activities. Revenue Cycle Manager
Peachtree Neurological/Piedmont Healthcare. • Mar 2018 – Jul 2022, Remote Verified insurance eligibility, prior authorizations, and claims documentation for Medicare, Medicaid, and commercial insurances.
Assisted patients in setting up payment plans and financial assistance applications. Processed claims appeals and audits, maintaining accuracy and compliance. Managed accounts receivable workflows and ensured timely claims resubmission for denials. Revenue Cycle Specialist
Sibley Heart Center. • Feb 2017 – Mar 2018
Oversaw client billing operations, ensuring accurate and compliant claims processing. Managed electronic and paper claims submission across Medicare, Medicaid, and private insurers. Facilitated insurance eligibility verification, referrals, and prior authorizations. Established payment plans, processed payments, and coordinated collections. Worked closely with collection agencies to track and resolve outstanding patient accounts. Revenue Cycle Manager
Silk Information Systems / Dent2Med Software LLC • May 2011 – May 2017, Remote, Company Sold
R E F E R E N C E S
Available Upon Request
Contact this candidate