Patient Care Delivery Driver

Jenna Markham

**** ************ **. *** *****, CA. 92111 • 619-***-**** • ********@*****.***

With over 6+ years in the customer service industry, I have developed strong communication, multitasking, and problem-solving skills. I am committed to providing exceptional patient care, ensuring positive experiences, and fostering a supportive environment for patients and their families.

Experience

2023 – PRESENT

PBX Operator/Communications Rep Rady Children’s Hospital San Diego, CA.

Utilized strong communication, multitasking, and problem-solving abilities. Dedicated to ensuring efficient call management, rapid emergency response, and seamless coordination between staff, patients, and departments to support exceptional patient care and operational excellence.

2020 – 2022

Front Desk Agent The Pearl Hotel San Diego, CA.

Demonstrated strong interpersonal skills, problem-solving abilities, and a friendly demeanor to create positive and memorable guest experiences. As the first point of contact for guests, I ensured a warm and welcoming atmosphere while managing reservations, addressing guest inquiries, resolving complaints, and coordinating with various departments to meet guest needs.

2017 – 2019

Newborn Hearing Screener IHSS San Diego, CA.

Performed hearing tests on newborns shortly after birth using specialized equipment. Explained the screening process to parents, ensuring accurate documentation of results, and provided guidance on next steps if further testing or intervention was required.

Skills

Type 50 words per minute • Proficient with EPIC software • Team player • Excellent time management skills • Stong communication skills • Confidentiality and Discretion • Calm under Pressure