Customer Service Medical Billing

Melissa Darling

**** *. ********* **. ******, AZ 85756 714-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 3+ years of management experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Well-organized, manage time and priorities in multi-task environments.

Effective problem solver, able to assess situation and identify solutions.

Promote teamwork through demonstrated behaviors, leadership, and effective communication.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint.

Communication Platforms: Zoom Typing Speed: 35 WPM. KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Caledonian Vocational Training Computer Software Applications, 2020 PROFESSIONAL EXPERIENCE

Advantage Sales and Marketing – Irvine, CA

02/2012 – Present

Retail Reset Merchandiser

Lead team during vacation and sick coverage and complete grocery resets by schematics and strips.

Rotate and pull out-of-date product, place inventory orders, and document duties completed.

Train new hires, delegate tasks, and supervise employees. Ralphs – Mission Viejo, CA 06/2007 –

03/2011

Department Manager / Customer Service

Promoted from Store Clerk during employment.

Supervised team of store clerks, trained new hires, and reinforced policies and procedures.

Maintained inventory via working load, backstock, check stock, shelf review, and ordering.

Processed transactions, operated cash register, and accepted payments.

Resolved complaints and built employee relationships.

Contact this candidate