Front Desk Incident Response
Resume:
JOHN
THIBEAULT
ASSISTANT MANAGER
********@*****.***
Portland, ME 04101
CONTACT
SKILLS
• Incident response
• Surveillance monitoring
• Access control systems
• Emergency preparedness
Dedicated Security Supervisor with proven expertise in incident response and surveillance monitoring. Successfully managed a team of Security Officers at Ambridge Hospitality, ensuring effective access control and emergency preparedness. Skilled in maintaining accurate records and training personnel. Strong soft skills include leadership and communication, with a focus on achieving security objectives through proactive measures.
PROFESSIONAL SUMMARY
Security Supervisor
Ambridge Hospitality, Portland, Maine
Night Auditor
Ramada hotel, Portland, Maine
Personal Care Assistant
Cor Health, Portland, Maine
EXPERIENCE
August 2020 - December 2023
• Supervised a team of Security Officers in their
• Maintained accurate records of all security-related incidents and activities.
• Trained personnel on front desk and night audit procedures. July 2018 - February 2020
• Front desk and audit functions and all other overnight activities
• Ensured all paperwork was completed correctly before closing out shift. Performed daily audits of hotel activities such as room occupancy, revenue
• postings, and housekeeping status reports.
Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
•
January 2010 - December 2012
Provided assistance with daily living activities, including bathing, dressing and grooming.
•
Employed compassionate care when providing personal hygiene services to
• individuals requiring assistance.
Assisted in maintaining a clean, safe environment by following infection control policies and procedures.
•
• Responded to resident dining needs and assisted with feeding.
• Assisted residents in activities of daily living to maintain health and dignity. Assistant Front End Manager
Bristol hotel, San Diego, California
Flight Attendant
American Airlines, Boston, Massachusetts
August 2003 - August 2004
Assisted in training new employees on the use of POS systems, store policies, and procedures.
•
• Created weekly and monthly reports detailing front-end performance metrics. Supervised team members during peak hours ensuring tasks were completed
• efficiently.
• Established relationships with vendors to negotiate pricing terms. Successfully managed customer service issues with a focus on providing excellent solutions.
•
April 1998 - July 2002
• Trained in emergency evacuation procedures, CPR, and First Aid. Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
•
High School Diploma
Westbrook high school, Westbrook, Maine
EDUCATION
May 1985
CERTIFICATIONS
• PSS certification for Maine
• CPR certification Red Cross
References available upon request
REFERENCES
Contact this candidate