Technical Support Cybersecurity Analyst
Resume:
Daniel Ayisi
**** **** ******, *** #***, Toledo OH, 43607
**********@*****.***
CAREER OBJECTIVES
To associate with an innovative and vibrant security operations center, allowing me to put my competencies to best use, add value to the organization and contribute to my overall growth as an individual.
PROFESSIONAL SUMMARY
Summary
Reliable, energetic, and resourceful cybersecurity analyst with 8 months of experience resolving security incidents. Specialized in proactive monitoring of SIEM to defend against cyber-attacks. Very flexible and able to mitigate zero-day threats. Prioritizes efficiently while juggling multiple competing tasks.
SKILLS/TOOLS
• SIEM : Splunk
• Port Scanner - Map
• Vulnerability Scanning.
• Wireshark
• Nessus
• Crowdstrike
• Kali Linux
• Cyber Kill Chain
• MITRE ATT&CK
• Phishing Investigation
• Networking & security concepts (host-based firewalls, anti- malware, IDS/IPS, TCP / IP protocols,)
WORK HISTORY
Technical Support Manager
• March 2024 to Present
• ZenSports
• Miami - FL
• Diagnose, document and resolve external business client issues.
• Support product implementation and help partners in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues.
• Improve our product offerings by providing feedback to internal teams including Product Management and Engineering
• Analyze and optimize the development of existing clients to ensure their success with the suite of products that we offer.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Document and create processes on how to resolve issues for the technical support team.
• Ensure that the tech support team is working cohesively together as a team and addressing any complaints from customers.
• Work with customer service manager to ensure proper customer service is being delivered
Blue Team Xpert - SOC Analyst
• November 2022 - February 2024
• Alexandria, Va
• Perform Cyber Kill and MITRE ATT&CK on incoming security alerts.
• Follow documented procedures and properly triage and respond to malicious activities.
• Assist with containment of threats and remediation of environment during or after an incident
• Monitor SIEM and logging environments for security events and alerts to potential (or active) threats, intrusions, and/or compromises
• Collaborate across teams for training, development opportunities, and service improvement
• Ensure that documentation, workflows and processes remain accurate and up-to-date
• Correlate information and create security plans to mitigate incidents.
• Assist with creating specifications and implementation of security hardware and software
• Track metrics on the performance of security responsibilities, controls and designs.
Technical Support and Compliance Manager
• June 2015 to February 2021
• Nash Technologies
• Triesen - Liechtenstein
• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions
IT Help Desk Technician
• 2009 to 2014
• Howard Community College
• Columbia - MD
• Diagnostics and troubleshooting of hardware and software issues.
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Training and assisting students and faculty on using software and hardware.
• Update knowledge articles, flyers, and improve the technology experience for students.
• Input and assign issues into ticket tracking system.
• Assist with inventory management and maintenance of IT systems in the student lab.
• Update IT systems with latest software, firewalls and intrusive prevention systems.
BUSINESS MANAGEMENT
Nash
• Mitigated a zero day attack on one of our Samsung systems that prevented our system from being taken down which could have resulted in a huge financial loss for the company.
• Developed and updated the security awareness program, policies, procedures for employees while at Nash. This resulted in an 80% reduction in security incidents caused by employee errors.
• Conducted regular vulnerability scans and tests, and remediating 90% of security weaknesses before they could be exploited.
ZenSports
• Grew the ZenSports technical support to 6 team members.
• Documented procedures and guides for customers and new hires on how to resolve issues which drastically reduced the number of customer inquiries by 65%.
• Made recommendations to management team on how to grow our customer base which increased our user base from a few hundred active daily users to over three thousand daily users.
EDUCATION
University of Maryland, Baltimore County
Bachelor of Science GPA : 3.76
TRAINING AND CERTIFICATIONS
CompTIA Security+ CE - July 2023
Splunk Core Certified User Certification - April 2025
SOC Certified Expert from BlueteamXpert
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