Office Manager Administrative Assistant

Iyeesha Henderson

************@*****.*** 504-***-****

Professional Summary

Office Manager and Medical Administrative Professional with 7+ years of experience leading front-office operations, admissions coordination, and insurance authorization in fast-paced healthcare environments. Proven ability to optimize administrative workflows, manage cross-functional teams, and improve patient onboarding processes. Strong communicator and problem-solver with expertise in Microsoft Office, insurance verification, and EHR systems. Seeking a leadership role that rewards performance, initiative, and organizational excellence.

Professional Experience

Mary Bird Perkins Cancer Center – Slidell, LA

Medical Oncology Authorization Specialist Jun 2024 – Present

• Process insurance authorizations for oncology treatments across Medicare, Medicaid, and commercial plans.

• Submit clinical documentation for approvals, manage appeals and denials, and facilitate peer-to-peer reviews.

• Coordinate with providers to ensure timely approvals, reducing treatment delays and improving care outcomes.

Hospice Specialist of Louisiana – Slidell, LA

Intake Coordinator & Office Manager Sep 2023 – Jun 2024

• Oversaw front-office operations and patient intake for hospice care services.

• Admitted patients, verified insurance, and coordinated assignment of care teams (RNs, CNAs, Social Workers, Chaplains).

• Ordered DME equipment, maintained accurate records, and improved intake processes through policy updates.

• Acted as key liaison between patients, families, and clinical staff to ensure a smooth transition into hospice care.

Heritage Manor Skilled Nursing – Slidell, LA

Administrative Assistant Oct 2020 – May 2023

• Supported marketing and admissions by coordinating tours, verifying applications, and preparing promotional materials.

• Managed onboarding for staff and residents; maintained electronic and hard copy filing systems.

• Handled billing, therapy authorizations, and resident trust accounts; ensured compliance with regulatory requirements.

Apogee Physicians – Slidell, LA

Medical Administrative Assistant & Office Manager Jun 2017 – May 2022

• Managed office operations including scheduling, accounts payable/receivable, and insurance verification.

• Facilitated communication between providers, executives, and patients to streamline workflow and documentation.

• Performed data entry and medical billing using ICD-10/CPT codes; pulled and distributed medical records securely.

• Led improvements in administrative processes, document systems, and financial coordination.

Education

Xavier University, New Orleans, LA

Some College (Sociology)

Joseph S. Clark High School, New Orleans, LA

High School Diploma

Skills

• Office Management & Operations

• Electronic Health Records (EHR): Epic, OncoEMR

• Insurance Verification & Eligibility

• Medical Billing & Coding (ICD-10, CPT)

• Team Coordination & Scheduling

• DME Coordination & Hospice Admissions

• Microsoft Office Suite, Slack, Cliq, Microsoft Teams

• Recordkeeping, Meeting Minutes, Bookkeeping

• Customer Service & Communication

Contact this candidate