Business Office Surgery Center

Benette Mobley

Ph - 954-***-**** Email: ***************@*******.***

Objective

Seasoned healthcare professional with more than 20 years of experience in a fast-paced ambulatory surgery center environment. Recognized for excellent organizational and computer skills. Proven track record of achieving exceptional results in surgical scheduling, managing daily office operations, collections and leading teams to success.

Skill Highlights

Excellent written and verbal communication skills with strong listening abilities

Proven leadership, team-building, and supervisory expertise

Advanced problem-solving and decision-making capabilities

Highly detail-oriented and organized

Strong understanding of managed care contracts and third-party payer systems

Proficient in insurance verification and surgical scheduling

Expertise in payment posting and billing processes

Professional Experience

Business Office Manager

The Surgery Center of Fort Lauderdale – Lauderdale Lakes, FL May 2014 – Present

Oversee daily operations of the surgery center, ensuring compliance with established policies and procedures.

Review financial statements monthly to evaluate center performance and identify areas for improvement.

Supervise and lead the business office team to maximize productivity and efficiency.

Manage accounts receivable, including determining accounts to be placed in collections.

Conduct month-end close processes, ensuring all financial records are accurate and complete.

Maintain robust internal controls to safeguard financial integrity across business office functions.

Interview, hire, and train personnel as needed to maintain staffing levels.

Conduct regular performance evaluations and provide actionable feedback to staff.

Oversee surgical scheduling to ensure accuracy and timeliness for all procedures.

Verify insurance coverage and obtain authorizations to optimize revenue cycle management.

Resolve issues with managed care contracts and third-party payers to ensure proper reimbursement.

Communicate with surgeons, staff, and external partners to coordinate seamless operations.

Monitor and address patient accounts to ensure compliance with financial policies and resolve billing inquiries effectively.

Medical Collector

The Surgery Center of Fort Lauderdale – Lauderdale Lakes, FL

February 2004 – May 2014

Reviewed explanation of benefits (EOBs) to ensure claims were reimbursed accurately.

Identified and reported payer trends, issues, or discrepancies to management.

Managed all aspects of account follow-up and collections, including processing appeals and resolving denials.

Generated and mailed UB04 and HCFA 1500 forms as required for claim resolution.

Accurately entered collection activity information into the system for tracking and reporting purposes.

Worked daily claim rejection lists in billing software and clearinghouse queues to ensure timely resolution of outstanding accounts.

Education

High School Diploma – 1992

South Plantation High School – Plantation, FL

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