Customer Service Team Member

Sherea Miller

702-***-**** • ***************@*****.*** • Henderson, NV, 89015 • WWW: Bold Profile

Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Summary

Skills • Visual merchandising

• Regulatory compliance

• Customer service

• Team building

• Performance evaluation

• Effective communication

• Conflict resolution

• Multitasking capacity

• Process improvement

• Computer skills

• Business reporting

• Goal setting

• Active listening

• Positive attitude

• Quantitative skills

• Money handling

• Product knowledge

• Professional demeanor

• Decision-making capacity

• Cross-functional team leadership

• Leadership qualities

• Reliability

• Following instructions

• Attention to detail

• Customer relationship management

• Quality assurance

• Performance management

• Issue research

• Time management

• Written communication

• Point-of-sale system

• Organizational skills

• Risk management

• Market research

• Dependability and reliability

• Business development

• Problem-solving

• Interpersonal skills

• Content management expertise

09/2018 - 07/2024

Travel Reset Team Member, SAS Travel Reset Team, Las Vegas, Nevada 03/2013 - 07/2018

Assistant Manager, Dollar General, Tulsa, Oklahoma Experience

• Traveled nationwide to reset Whole Foods and Amazon Fresh stores

• Executed store renovation projects

• Ensured compliance with merchandising standards

Worked closely with human resources to support employee management and organizational planning.

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• Evaluated needs of departments and delegated tasks to optimize overall production.

• Responsible for scheduling and staffing

• Managed early morning store operations

• Achieved sales and operational targets

01/2000 - 01/2013

Owner/Manager, Appliance Shop, Durant, Oklahoma

• Maintained up-to-date knowledge of company products and services.

• Ensured compliance with safety regulations and company policies.

• Monitored employee attendance records, timekeeping, and payroll information. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

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• Collaborated with management on developing strategic plans for achieving business goals. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

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• Reviewed completed work to verify consistency, quality, and conformance.

• Managed a team of 8 employees

• Scheduled outbound and inbound service calls

• Ensured excellent customer service and satisfaction Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

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• Formed and sustained strategic relationships with clients.

• Developed and implemented successful sales strategies to meet business goals.

• Prepared staff work schedules and assigned team members to specific duties. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

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Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

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• Developed policies and procedures for the organization. Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

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• Maintained relationships with existing clients by providing superior customer service. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

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• Implemented successful business strategies to increase revenue and target new markets.

• Monitored performance of personnel against goals set forth by the company.

• Implemented quality assurance processes to ensure product excellence.

• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Enhanced operational performance by developing effective business strategies, systems and procedures.

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• Provided direction and guidance to employees.

07/2016

Associate Of Applied Science, Medical Coding And Rules And Regulations Vatterott College, Tulsa, OK

Education And

Training

• Graduated with a 3.8 GPA

• Placed on Dean's Honor List every semester

• Acquired valuable skills in [Field of Study]

• GPA: 3.8

Received an associates degree in medical billing and coding, Demonstrated proficiency in medical billing and coding techniques, Applied knowledge in real-world scenarios during Accomplishments educational program

Oklahoma Prison, Unknown, Volunteered at Oklahoma prison to help 108 women obtain their GED, Provided educational support and guidance to individuals in need, Contributed to the rehabilitation and empowerment of women through education Community

Service

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