Customer Service Administrative Assistant

KULVEER KAUR

BRAMPTON, ON, L*P *G* I +1-647-***-**** I ****************@*****.***

Professional Summary

Dedicated and customer-focused professional with over four years of experience in

administrative roles and customer service. Skilled in resolving customer issues, managing

client relationships, and delivering exceptional service in fast-paced environments. Proven

ability to adapt quickly to new software and processes, with a strong commitment to

meeting customer expectations and contributing to team success.

Education

Business General – Mohawk College, Hamilton

Graduated: September 2020 GPA: 3.0

High School Diploma – Punjab, India

Graduated: April 2018 Majored in Commerce and Accounts with 92%

Professional Experience

Akal Mortgages Inc., Mississauga

Licensed Mortgage Agent / December 2024 – Till Date

Gather information about income, assets, liabilities, and property being

mortgaged.

Monitor customer accounts and follow up through phone calls and emails with

customers, if necessary.

Representing clients when negotiating loans with lenders.

Advise clients on the pros and cons of each product and help them determine

how much they should borrow.

Service Ontario, Brampton

Administrative Assistant / May 2024 – November 2024

Provided excellent customer service by assisting clients with confidential data and

resolving service-related issues.

Organized office operations and procedures to maintain a smooth workflow and a

high level of service delivery.

Paladin Security, Mississauga

AVI Dispatcher / March 2021 - A p r i l 2024

Operate and monitor surveillance equipment and respond to safety alerts

and dispatch security personnel as needed.

Receive and assess calls for assistance, assign security officers to specific

locations or tasks based on priority.

Quickly assess emergency situations and initiate an appropriate response.

Assist in training new security officers on dispatcher procedures and protocols.

Blue Raft Carriers, Brampton

Customer Service Representative / January 2019 – January 2020

Handled customer inquiries and provided support via phone, enhancing client

satisfaction through prompt responses.

Managed freight postings and data entry using dispatch software, demonstrating

adaptability to various technologies.

PROFESSIONAL SKILLS

Proficiency in Microsoft Office Suite, especially Excel.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to manage multiple tasks and prioritize effectively.

High attention to detail and accuracy.

LANGUAGES

English (Fluent)

Punjabi (Fluent)

Hindi (Fluent)

VOLUNTEER EXPERIENCE

Public Library, Stoney Creek Branch / June 2019 – July 2019

Student Mentorship, Mohawk College / September 2019 - January 2020

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