Customer Service Call Center

LYNDRIA CLEMONS

**************@*****.*** / H: 516-***-****

*** ****** *** #*, *********, NY 11550

SUMMARY

Effective Customer Service Representative with over 20 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

SKILLS

Credit card payment processing

Problem-solving abilities

Clerical support

Data management

Customer relations

High-energy attitude

Inventory control

Call center experience

Inbound and outbound calling

Retail sales customer service

Team leadership

Senior leadership support

Adaptive team player

Schedule mastery

Active listening

EXPERIENCE

Direct Support Professional / Epilepsy Foundation Of Long Island - Farmingdale, NY 03/2018 - 08/2019

Prepared and accompanied individuals on public outings, managing safety, behavior and other activities.

Prevented injuries by providing necessary restraints and appropriate supports for individuals in wheelchairs.

Ensured individuals well-being, safety and comfort in adherence with physicians and nurse orders.

Developed strong and trusting rapport with each individual to facilitate best possible care and assistance.

Supervised frequent activities such as medication and personal hygiene to ensure safety.

Transported individuals to doctors appointments and to complete other related errands.

Maintained professionalism in emergency situations, assisting staff members in fire drills, and scip when needed, and monitoring patients.

Answered office phone calls

Prepared meals according to each individuals diet

Customer Service Representative / Geico Insurance Company - Woodbury, NY 06/2003 - 05/2012

Consulted with customers to determine best methods to resolve service and billing issues.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Reviewed customer data to assess current issues and determine potential solutions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Reviewed account and service histories to identify trends and issues.

Addressed customer service inquiries quickly and accurately.

Documented conversations with customers to track requests, problems and solutions.

Maintained revenue streams by exhausting every option before offering refunds.

Sold Umbrella Policies

EDUCATION AND TRAINING

Hempstead High School - Hempstead, NY

GED

Nassau Community College - Garden City, NY

Some College (No Degree): Business Administration

SUNY College At Old Westbury - Old Westbury, NY

Some College (No Degree): Business Administration

CERTIFICATIONS

CPR certified through American Heart Association

CNA

EKG

Phlebotomy

Womb Care

Amap Certified

Choking

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